TUMI recently moved to the 2nd floor by the new entrance of the Food Hall. I've been by several times and they've always offered me excellent service no matter who's working.
On my last visit, my zipper tab broke off and the gentleman who was working at the time (I've only seen one man there) offered to replace it free of charge. I wasn't expecting that service and was very appreciative of the kind gesture.
They're having a store wide 20% sale until this Sunday March 25, 2018 so if you're looking at picking up something, this week only comes once a year. TUMI never goes on sale!! If you'd prefer to shop online, you can still get the 20% off so definitely don't wait.
I'm ecstatic with the beautiful Merge collection, their latest one. It's far lighter than the Carbon Fiber one and 5X cheaper! Plus it has camo print which is definitely cool. read more