Horrible dealership & customer service! Near impossible to trust or believe anyone at the dealership. Attempted to purchase vehicles at the dealership and was lied to and deceived, so I purchased elsewhere. Took my vehicles there for many years without any issues and in the last 5 years, have had nothing but issues with the service department. Every time I went there with my vehicle in the last 5 years, I got it back in worse shape than it was in when it was handed to them. Had to finish repairing the vehicle myself the last two times because of incompetent mechanics and service advisers. The management and ownership at this dealership was impossible to work with and was extremely ignorant to me. In the end, I learned that by complaining about them, you are blacklisted from all of their dealerships because nobody, including management, at their dealerships can handle criticism or fix their internal issues, for which there are MANY. You are better off going to ANY other dealership for all of your buying and servicing needs because the Pompey Automotive Group just cannot get it right! read more

Well I bought a 2017 chevy traverse last April 2024 . Went good for a little then power steering pump started making noise an buttons quit working for 2 windows then salesman called an asked how things were going with it I told him it was like OK an nothing. Then the transmission started acting went to there place service writer told me I had to go to sherwoods chevy so I did made appointment an they check it out an nothing they could find .so called back to Tunkhannock automart they set appointment up for around memorial day they tested it out an came back with nothing they could find an transmission still doing the slipping banging into gear. An just went up there today 2/15/25 wanted to cancel warranty an gap insurance took someone 20-25 minutes to say something to me I told them why I was there an they started with you need to keep that stuff for what I said nobody is fixing it or doing anything about it so we got into it abouts it so I said we'll you have a mechanic to Go with me now an I drive so he can focus on computer you watch it yes they said sent the guy with me soon as we pulled out started acting up on computer went more an still acting up an getting worse on the computer then we turned around went back he went to a guy named Brian i guess his boss an he asked what he found he told him he recommended new tranny an torque converter then Brian said to go over to sherwoods chevy an tell them an if they need call me .over there an the manager for service went an tranny bang into gear 2 times we talked about what to do so basically what I got between all this take my car an shove it up my ass after all the bullshit an tunkhannock automart stay away from them an now got to get a lawyer hey buy are cars we will screw you read more

Got an internet quote. Went to the dealership, they would only honor the price if I traded in my truck. I never intended to trade my truck. Then they asked for a non-refundable deposit. I explained to the salesman that they are not legal. He told me that they'd give me my deposit back if I couldn't get financed. I explained that my issue is that they can't hold my deposit for any reason. I don't know if this is a common practice here, but once was enough for me to walk away. read more

Travis was excellent he showed me every truck I ask to see, gave me great advice and the best price possible for the truck I wanted. They even beat other dealers for the same or similar truck by 100-200 dollars a month. He is even picking my truck up at my work to have some last minute add one I requested and dropping it back off. What more could you ask a salesman to do... thanks Travis read more

not a trustworthy dealership. do not do business here! bait and switch! illegal advertisements! incessant sales calls!

Corresponded with DPjr to review a RED Jeep. Would be a 2.5 hr drive to visit and was eager to test drive. Very disappointed he was not prepared for our visit and vehicle shown was not the one computer car service "Jenny" corresponded on. Was very upset and JPjr did not take it well. Did not care do review situation that customer may be right with mistake between his emails and mine. My business would be down elsewhere. read more

Leased a vehicle from them, and things started to go wrong with the vehicle, calling for service is a joke, they do not return calls. And there is no way to call them directly, they have a service that answers their phones and when you are transferred through, no one answers your call. read more

My complaint is with the service department. I purchased a 2013 Dodge Charger RT AWD there and I also got the extended warranty. Well I wouldn't have wasted my money on getting the added warranty has I known that they weren't going to honor it. I've been having a problem with my right side daytime running light going out and my right side speakers going out when using Bluetooth. Of course every time I bring it in for them to find out what's wrong and fix the problem they never can find the problem or they say it's not doing it. What a bunch of bs. Never again will I buy a vehicle from them again now. I spent over $35k on this vehicle and they don't want to take the time to fix these issues? I'll take my business elsewhere from now on. read more

the sales staff is very knowledgeable and seem to care but the service dept is the worst i ever did business with. i was told that i can go to any dodge dealer to get warranty work done. should of bought my truck elsewhere read more

I would like to thank Tunkhannock Auto Mart, especially Sales Consultant Sean Steele, for making my car buying experience the best possible not only for myself but also my family and friends. Purchasing a new vehicle is a big decision, but when you have the right dealership and sales consultant the process is completed with ease. I went to the dealership in means of purchasing a new vehicle and while there I viewed and test drove the vehicle. My sales consultant, Sean Steele, was very friendly, patient, and knowledgeable as he answered all of my questions. His professionalism and attention to detail were very much appreciated. Even two years later Sean still checks in to make sure everything is well. I would absolutely recommend anyone looking for a vehicle to buy from Tunkhannock Auto Mart. read more

This review will be just like the rest for Tunkhannock Auto Mart-terrible. I should have believed the reviews already written before i drove the 75 minutes up there. I had an appointment with Travis to look at a car (that had already been on their lot for 3 mos) HE had me wait for 25 minutes-really???. I had to go in twice. The car was very dirty inside-is this how you sell a $22000+ car? When I told him the price I wanted to pay for the car which was a reduction of $1,000 off their listed price, he asked where I got my numbers. I told him I did the research through Manheim Auction (since they bought this car at an auction), I added $2,000 to the mid price to take car of their maintenance and profit. I was told that they wouldn't drop a penny, and that I asked for the reduction to MAKE ME FEEL BETTER ABOUT MYSELF AND THE SALE-ARE YOU KIDDING??? I am sure that they certainly don't like women coming in to tell them that they know what price they should be paying. Being true to the stereotype of many used car salesmen, Travis had to keep going back to his sales manager to tell him what to do-again REALLY??? do they think we all don't know they are getting a coffee in the back room? From friends who are used car dealers I know that they are now under the gun because people do their homework and aren't taken to the cleaners by used car dealers anymore. I told Travis I was going to look at an exact duplicate of the car in Wilkes Barre when I left Tunkhannock. Surprise surprise, he has called twice in the last two days to see if bought the other car. I will continue to update this review each month the car continues to sit there unsold. I WOULD NOT BUY A CAR FROM THEM if they were the last dealer in PA. ****If this is the customer service you get before the sale, could you imagine what you will get after they take your money?? read more

Buyer beware! I foolishly purchased a used vehicle from this establishment this past September. A little over 6 months later it needed to have the thermostat replaced. It's a foreign vehicle and the parts are on the expensive side normally. When I was called with the estimate I was informed that they wanted to charge me 3x the price of the part from Autozone ! Which BTW is right next door. I had already priced the part myself and informed them that they could get the part there for much cheaper than they were billing me! They purchased the part from Autozone - marked it up a bit and then billed me! I paid my pound of flesh and picked up my car. Now it is making clicking and whining noises that were never there before! I contacted the Automart again, and was told to drop it back off; which I did. I was contacted a few days later and informed that the new noises were normal! When I pressed to get things done I was informed that they will not do anything for me and I should take it to a dealer that is familiar with that make! I did receive a call back from Scott whom I was informed was the service manager and he was combative and condescending. I will never do business with this company ever again. read more

I spoke with a saleman on the phone about a vehicle in their lot that I was interested in. I made an appointment for 10:00 AM a few days later when the salesman told me he was working again. I took the day off from work to attend the appointment with the salesman. I arrived on time for my appointment to see the car and work out a deal with him. When I arrived I was told the salesman was too busy to honor my appointment because he had just begun talking with another person. There were numerous other sales people who could have helped the other person, yet he decided not to honor my appointment with him. I spoke with the manager and explained that I had an appointment with this salesman and he had all my information that would assist with a quick and easy purchase. The manager show no concern, so I walked out the door never to return. I do not recommend shopping for a car at this dealership. Their word means nothing. Buyer beware. read more