Seamless rental. They opened at 9am and I rode away 15min later The Scooter I rented had a great…read morephone mount on the handlebars which was crucial for running Mapquest !!

Great car rental place in Firenze if you are staying in the city and want to drive to the country…read more Francesca who runs the place was great. Very reasonable and personable. Highly recommended you won't find a friendlier car rental company. Dave Patterson Scottsdale AZ

HORRIBLE! This is a review for the Europcar rental agency in Siena. The Online website showed that…read morea small car rental would cost approximately €450 for one week. We paid $15 for a cab to go to the agency. Once we arrived, they kept insisting we needed collision damage waiver. Both of our credit cards automatically cover that and we knew from previous experience that we do not need it as our credit card covers us on rentals when we travel. They kept trying to charge us almost $1200. for the week and insisted that we could not apply the CDW coverage that we had. It was a bait and switch job! Rent your car elsewhere! These guys give Italy a bad name.

Worst experience ever. From pick up, to car breaking down, left us stranded, said call back…read moretomorrow for tow truck, to drop off at the train station. It's really hard not to use curse words. Save yourself a headache, rent from a different company. I had to pick up another europcar in Lucca. They were nice. Make sure you know where the drop off point is at the train station. Good luck.

Same here. 1 month after renting car from Hertz at Rome airport....BAM, I just found a $35 charge…read moreon my credit card statement. No communication from them....???? no explanation. Also, took a LONG time to actually get the car and the guy kept trying to upgrade us....bigger car, automatic instead of manual, etc.

Please do not rent from Hertz in Italy. It is linked to Hertz Italian Spa that adds mysterious…read morecharges to your credit card. I got a charge on my card 2 months after our trip siting a traffic infraction where I was going 62 km 12 km over the speed limit. Funny, thing I was never pulled over nor did they offer any proof by way of a photo or anything to show that I was in violation. Just a random accusation and in looking on Yelp I can see many other American's are complaining about the same bogus fees. This is a scam to generate revenue for the city or Hertz. I disputed it with my credit card company.

I wish I could do ---minis 100 stars I wish I could do -100…read morestar. Never again! We got tricked into signing with loads of added costs in Italy! We were told on the phone that our excess would be £186 and they ended up charging over £360! This is on top of the actual hire charge. This was a low cost holiday that ended up costing way too much and more than we could afford ! Ruined our trip!

awful rental company they could not be bothered to tell me you can not drive the car in Florence…read morewithout getting a big fine from the city been using avis 40 years never again

We got stuck in the Pisa airport after a terrible experience with Ryanair. Julia, Pier and Dino…read moretook care of us and found us a French car that we could take and drop off in Paris. They were so kind to us and we appreciate the help they gave us so much! I would definitely recommend this company to anyone wanting to rent a car in Europe!

There were a few major complications as far as renting a car. Despite these complications the staff…read morehere was extremely accommodating, and did everything in their power to assure we were well taken care of. My family and I were extremely happy with the service provided by Europcar Italia.

Excellent scooter rental company! The scooters are in great condition and the staff is extremely…read morefriendly and helpful. My family and I had a fantastic time riding through the Chianti region of Tuscany - definitely one of the highlights of our trip to Italy!

Riding a Vespa is an iconic, must-do when visiting Italy. It's a great way to experience the city…read moreand travel through the Tuscan countryside. My fiancé and I have never operated a Vespa before and we decided to walk into Florence Station rental at 5pm to book a Vespa for a few hours. Lucky for us, there was one Vespa available and we were able to use it despite the shop closing at 5:30pm! Yuri (I believe this is the owner's name) was very accommodating and generally just great to work with. His English is excellent since he has a wife and child living in Hawaii, he's also visited California (my home state) multiple times. Since it was our first time on a Vespa, he made sure to get us comfortable with using the vehicle by teaching my fiancé and riding with him around the block! His instructions were fantastic. Honestly, the streets of Florence are kind of scary to drive around in, especially during rush hour traffic. Yuri gave us a route and a map that we can follow and basic traffic instructions. Luckily, my fiancé is tall and was able to operate the Vespa smoothly. A tip from me is to book a Vespa early in the day (or online). This shop is popular and vehicles may not be available. The countryside is better to be traveled early in the day when there is still light out. The shop does close at 5:30pm so any rentals late in the day will be charged "sunset pricing" but keys can still be return after the shop closes via a special "key hole" in the gate.

If you are coming from the US do yourself a BIG favor... do not even consider renting from this…read morefacility, unless you have budget quick, pass in which case it should be slightly less painful. Over an hour and a half wait. Then nothing was ready to go, another 15 minutes, waiting for car seats.

Car broke down 1 mile after leaving Hertz. No one answered their phones. When I walked back to the…read moreHertz building, they did nothing to help. 3+ hours broken down with little assistance.

10 out of 10 phenomenal experience with Hire in Italy! My partner and I hired a private car with…read moredriver to explore the Tuscan wine country and were fortunate with an unforgettable experience! Gianluca was professional, kind, knowledgeable, stopped for photos, navigated a rainy and windy road with ease and confidence, provided us with an umbrella and door-to-door service, and made our day very memorable! He was great! The company was responsive (during a busy time) and answered all of our questions helping us to plan the day and make reservations. This is a luxury service with high-end vehicles and comfort. Highly recommend!

Booked Hire in Italy for airport transfer and I am very happy with the whole experience. Car was on…read moretime and dispatcher communicated prior and followed up post trip. Our chauffeur spoke very good English and pointed out Historical buildings and carried on a very non intrusive conversation. 5-stars for the driver for literally squeezing in as close as he could to the entrance of our Hotel because it was pouring rain and had an umbrella ready for us. ^________________^

So, there was a woman inside on two different cell phones and not helping a soul. The other worker…read morewas. They wanted 2 thousand dollars for 8 days. The cheapest one was $1,800.

DO NOT RENT FROM SIXT. Inspected the car, took video of all damage prior to leaving the lot, then…read moreupon return in Florence, they stated damage occurred in the front bumper. I showed the employee video evidence of it preexisting, he said "ok, you're fine" and we left. 2 months later I receive an email with $519 in fees for the damage, stating they will auto-charge my card in 14 days. I responded with the same video evidence and asking for acknowledgment and removal of the fee. It's been 10 days and 4 emails from me and zero response from them. This is a scam tactic.

On 2 August 2025 around 19:00-19:30 at Europcar Florence, I experienced one of the most disgraceful…read moreand humiliating customer service incidents of my life. After a flight delay of over four hours, I arrived with my 2.5-year-old child and family, only to have my confirmed reservation illegally cancelled. The excuse? My driver's license -- which is undeniably valid in Italy under the bilateral Italy-Turkey agreement (in force until 2028) and further backed by an official diplomatic note from the international organization where I serve, confirming its validity across the EU. The desk agent refused to even look at my documents, openly ignored the legal evidence I presented, and instead treated me with hostility. When I asked for the agent's name -- something every professional should provide without hesitation -- the agent, visibly fearful, refused to disclose it and went so far as to threaten me with calling the police. If they were acting lawfully, why hide their identity? This behavior was not just a violation of law and international agreements -- it was an act of sheer arrogance, disrespect, and abuse of authority. Europcar, do you intentionally employ staff who are untrained, disrespectful, and utterly ignorant of international regulations? Or do you tolerate this kind of misconduct without consequence? To add insult to injury, I was able to rent a vehicle immediately from another company with the exact same license, without a single issue. That proves beyond any doubt that Europcar Florence acted unlawfully and shamefully. I demand to know: on what legal basis does Europcar believe it has the right to ignore international agreements and diplomatic notes, abandon families at the airport, and humiliate paying customers? My trust and loyalty to Europcar, built over years of rentals (especially in France), has been shattered. This is not customer service. This is abuse. And unless Europcar takes visible, serious disciplinary action against this type of conduct, it is clear that the company itself condones and encourages such disgraceful treatment.

Would not rent to me despite my reservation because I didn't have a so called 'International…read moreLicense.' In asking what this was given it never showed up during my online reservation process or in any communications from Europcar, I was rudely told I should know.. NEXT! An American license is not valid in Italy and you cannot be insured. Despite using Europcar several times in the past (mostly in Germany), I will NEVER use this company again.