I paid for weekly sessions.. Twice a week for my daughter. The tutor missed 18 out of 32 scheduled sessions. Always something. When I'd call to complain, they'd apologize but it kept happening. I finally gave up and lost all that money. read more

When I first signed up, I made it very clear that my child is on the spectrum and has ADHD. I was specifically assured that the tutor assigned would have experience working with children with these needs. Unfortunately, that was not the case. After several sessions, it became clear the tutor was not a good fit, and I canceled the service in December. Despite canceling, my credit card continued to be charged. To make matters worse, I am now receiving threatening emails stating that my account will be sent to collections for charges I do not believe I owe. This has been incredibly frustrating and stressful. I expected professionalism, transparency, and integrity--especially when working with families and children--but that was not my experience. I would strongly encourage other parents to proceed with caution, especially if your child requires specialized support. read more

Tutor Hero - Text message verifying I canceled the tutoring service - Tutoring Centers Near Me - Gainesville, Florida

Tutor Hero is disrespectful, rude, inconsiderate, insulting, horrible, terrible company. The office in Colorado is awful. For instance, I talked to a man named Caleb who was rude. When I asked for further details about the Tutor Hero, he told me their representatives do not like me due to I bother them with my questions. read more

Within 30 days, I had to go through two tutors for 6th grade math. First tutor was just giving my kid the answers. My kid told me because he wants to pass his test in class. I promised him Roblox if he got an A. Then while doing homework, tutor got half the questions wrong. So, I requested a new one (second one). She shows up late, most time she doesn't even show up at all. Then on her 3rd day, she came for 10mins and left. Session are one hour. I won't recommend this company unless you have time to keep requesting new tutors. By that time, my kid will be in 7th/8th grade. They charge $55 per hour. The tutors aren't experienced. College kids looking for extra money. read more

Charged me $50 to get access to tutors who claim to tutor in house but when reached out, they said they dont come to your house. Waste of time and money. read more

Signed up for tutoring, Karen the tutor assigned to us no called no showed. Let the company know and there was zero apology. It seemed as if they didn't even care. I had signed up for weekly tutoring for 48 hours, but with how unprofessional they are, I cancelled. There's not even a way to leave a review for them on google, they're prob not even a legit company. Don't waste your time. read more

I requested a tutor for digital SAT prep for my daughter. It was very difficult for them to find a tutor for us when they did the two Tutor never showed up at her house. And another one didn't understand did SAT prep or barely anything about math SAT. The last one was 15 minutes late on the call and then asked my daughter to email her questions that she would answer later over the weekend. This was unacceptable. I'm asking for a refund. read more

Terrible. Wish I read the reviews first. No tutor available after signing up 2 weeks ago. Canceled and was refunded.

Ok Jeremy was super nice but I called back to sign by child up and the man was so rude to me! He was like why did you call us if you're not going to pay us right now. But I didn't even know I was going to pay! It was so weird and he made me feel so uncomfortable!! read more

Horrible experience--what a joke. Predatory and watch out for their sales pitch. They will sign you up for 100x more than you need.

I'm frustrated with this service. They ask you numerous times are you ready to schedule your tutoring session but before we can even make it that far they are side stepping honoring the quote they provided me. I've asked to speak with Felicity numerous times who provided me with the original quote and I can get a call back from everyone but her. That lets me know they aren't serious or trustworthy. I will pass. This is literally the quote they provided me but every person who I've talked to since has quoted me more per week. Why be dishonest? The rate went up $50 per week after talking to 2 other people. Hey! Here's your customized package estimate from Tutor Hero! You selected 1.5 hours per week at a rate of $72 per hour. This package is estimated to last for 3 months. Here are your payment options: The weekly payment would be $108. The biweekly payment would be $216. The monthly payment would be $432. The total payment would be $1296. Thanks so much for considering Tutor Hero for your tutoring needs! read more

Do not use this service. They are predatory in the way they price. The instructor was late the few times that she showed up. Also, there is this incredibly rude woman named Sunshine who organizes the teaching sessions. Stay away from this service. read more

I left a bad review because of what I went through. I wanted to update it since they did finally address and refund me. I will say my first experience with them was great and the tutor him my daughter with her school work. read more

The tutor they sent me didn't help at all. I told the tutor what area I need help with, they said they could help but never did.

TOTAL SCAM! Tried to call and get info! Info only! For math help and they would not talk to me unless I put down a credit card! Don't even click. read more

Billing fraud! They will tell you up front that your first session is refundable if your not pleased or if it is not a good fit. In my case the first session was a no show and by the time we had a first session I was billed twice. I am disputing with my bank for three payments that they would not refund. DO NOT USE TUTOR HERO! read more

Tutor Hero found my 6th grade student a tutor in about 3 business days and the turn around was very quick. My student has improved dramatically over the first half of this school year, I will continue the sessions until the end of this school year and would absolutely recommend this company to anyone looking for a solid tutoring program for their kids! read more

They are IMPOSSIBLE to get a hold of. They are not BBB rated. Tutors are not given a security background check. Tutors are not screened other than uploading their resume. They will take your money and not provide you with a tutor. They charge $77/hour and only pay tutors $27/hour but you will not be able to contact them when there is no tutor but they just keep drawing from your bank account. AVOID this scam of a company at all costs. Whoever runs this company I will be taking this claim to court and will do my best to warn other innocent customers. read more

I looked them up and seems like the rates are standard. They have no information about themselves/where the business is located/headquarter/process of matching tutors/etc. You have to call them for any information, and they will take your first 2 weeks payment before they "get the ball rolling". I asked questions about refund and schedule adjustments... everything went down to "just give us a call" or "assess on a case-by-case basis". The business is not transparent to me. I really feel like just being scammed. read more

I'm glad Tutor Hero was rude and hang up the phone on me otherwise I would have spent money on them. See the reviews here on YELP. Stay away from these people. Look at all the one star review here from Golda, Lyns, James, Brian, Michael and the list goes on and on. These people are horrible and should not be in business. Very bad customer service and just wants the money but no service. AVOID AT ALL COSTS read more

Starting to have second thoughts about this company so warning others - we are in Charlotte. Our tutor is amazing, but the company practices are suspect. I had to ask to get a payment schedule, ask to get a running total of my hours used. All communication with them is through text - I have no contract signed that shows anything that we actually signed up for. They don't respond to emails - you have to call the office. No web presence at all other than essentially a one page form you can fill out asking for a quote. Will see how things go but if I had to do it again I would definitely pick another option. read more

Don't use this business I should have checked yelp two tutors no showed and they told me they would give me credit well best tutor didn't show up they said an account manager would contact me in 5-7 business days well I'm going to call my credit card. Thanks for NOTHING please read this review read more

Had the best experience with tutors. They try hard to match your child with the perfect tutor and they did not disappoint.

Should be 0 stars. We put our children in tutoring and I was told even if we skipped a session I would never lose my hours or could be refunded when I closed my account. I have been trying to cancel my account for two weeks but every time I call the person I need to talk to is "out of the office" I have about $1k in unused hours that they have been refusing to refund until I can talk to this person who is alway OOO. Very scammy. They told my tutor to stop communicating with me bc my account has "insufficient funds" and put a lock on my account so I can't even use my hours. read more

Asked to stop renewal after we completed our remaining sessions. Told them we were happy with the service, it just wasn't needed anymore. They canceled the account, the remaining sessions, and said they are waiving the balance. We just wanted to move on and recommend. Thank you for your patience as we finished reviewing the account. I will be assisting you with your cancellation request. Your refund is based on the hours used minus what you paid. The standard $82 hr rate will apply for the hours used, since you are cancelling out and not completing the discounted package of 32 hours. Here is the breakdown: 14 hours used @ $82 hr = $1,148 minus $1,072 that you paid = $76 balance due to close out the account. We have waived the balance due and closed out the account. There will be no further payments. read more

I had signed up for 32 hours that Tutor, had to quit due to her college schedule was able to finally get a refund but instead of paying me for the $60 per hour that they were charging us they're trying to charge me $80 an hour in order to make my refund less that's not what the contract I signed, said, nor the hours I paid for this is price gouging it's illegal and definitely unethical. I am in Columbus Ohio. This is the worst company that I could've picked, and it was more expensive than other opportunities that we had. read more

Called to get quotes for Spanish lessons, they told their tutors don't provide curriculum, then had the gall to tell me they were $64/hr! So you want to charge college professor rate to feed your bloated structure and waste parents money. Hard pass. read more

Tutors not reliable. It's a scam. They were not reachable. STAY AWAY from them. Tried to reach them they had put my number to voicemail after taking my money. I had to use another phone to contact them. Only giving them one star because that's the minimum requirement. They don't deserve even one star. read more

One of their ridiculous tutors came to my house tonight, told my son he wouldn't pass algebra this year, said the pre-test he took was the worst he'd ever seen, that he needed to go back to 7th grade math. I have never in my life had a know it all 19 year old nerd have the audacity to just toss out insult after insult. And I get to pay for this? read more