Dr Schwartz office has gotten me seen very quickly and was able to work around my busy schedule. He…read moreis very thorough and explains the procedures clearly. I appreciate his expertise and kind professional demeanor. My husband uses him too & is equally just as pleased with the care he receives.

Tried to call this office. Left two messages for a call back never received one. I've been calling…read morethe last three days and either no one picks up the phone or they pick it up. Don't say anything and put you on hold. Either just terrible service or extremely understaffed.

This is a practice that has come apart at the seams, I'm chagrinned to report. Once the premier eye…read morecare practice in Elmira, Twin Tiers Eye Care Assoc struggles now to provide consistent, professional care. From poor follow through on ongoing commitments; to timely follow up on providing prescription renewals; to responsive, professional service to patients' request for follow up: this is a practice in need of lots of revamping and renewal.

9/13/2021 This pandemic does NOT bring out the best in people. Through out my appts have been…read morecancelled cancelled and cancelled again, initially it was understood as they closed due to mandates. My yearly exam has been pushed to 18 months, while they take on more lucrative patients and procedures to comp for the time they had to close and reduce visits due to COVID. I get it, I understand medical economics. Today, I get the call confirming an appt later in the week. Keep in mind I fall into several categories of "compromised" Including diabetes and Systemic Lupus, right now I am in an active flare of some sort or have a new auto immune issue altogether. I offered up my status, knowing my exams are generally 30 min or more with another person mere inches from my face I had the audacity to inquire if my provider was vaccinated. I was met with more hostility than their needed to be and a lecture of how that was their personal medical information. Ok I get that too, I worked in healthcare as an RN and a Risk Manager. Not one sentence was uttered that was remotely indicated anything reassuring about measures being taken or practice policy regarding protecting patient, staff and providers was given. State mandates temp checks, masks and hand sanitization and those are followed or at least they were last time my spouse visited. This all came on the heels of last year, when I received a bill (first bill delivered to me) that indicated I had 30 days to pay or I would go to collection and find a new provider. This came just after I received a letter returned as undeliverable that contained a payment made to them almost 2 months earlier. How did I know if I didn't get a bill.... periodically I go to my insurance website and look through the claims processed and found one for them that 1) I had not received a bill 2) I had not paid, so... we sent them a check. I replied to that poison pen letter with a copy of the envelope and check returned as undeliverable and expressed my frustration of this sort of tone being taken when up to that date I had not received a bill. Bottom line is the practice manager expects patients to be understanding that the postal system was more than flawed by returning their check, but it was inconceivable that I had not received two previous bills and it was my responsibility to ensure they were paid. Whoa..... They expect payment at time of service... that said, they lack the ability to produce an itemized bill at time of service, one that is required by most flex benefits accounts. This pandemic has brought about a more hostile, destructive attitude when dealing with patients. I suppose if you have the ability to pay 100% upfront, in cash and wait for insurance reimbursement everything would be fine. I don't fall into that category. I will say the physician I have seen there is top notch, and ordinarily I would be willing to put up with a lot to remain under his care. That said the ancillary staff from the practice manager down to reception can often leave a lot to the imagination. They expect certain leeway that they will not return to the patient. Considering we generally don't get behind on medical bills... these actions were way over the top. In the end I don't care what their personal beliefs are regarding anything covid, I just needed to know enough to ensure I was as safe as I could be and in the end they are unwilling to do that.... so take your chances.

He is an amazing Retinal specialist. He is very compassionate and caring and kind and very…read moredetailed. We would not see any other doctor for my son's eye disease. Dr Rose is truly one of a kind.

Outstanding retinal ophthalmologist & surgeon. Extremely patient friendly and provides excellent…read morecare that includes diagnosis, treatment and surgery as required. Office is efficient and staffed by people who are friendly, helpful and well trained.

So normally I don't review places other than food on here but after picking an eye place to go to…read morein Ithaca without any recommendations I felt that this place needed a review as I was really pleased with everything here. The front desk was a bit informal but that was okay because honestly I could care less, they helped me out, were nice and got me an appointment same day as a new patient. The doctor I saw was Dr.Fazzary who was very nice and seemed to actually care about being there rather than the normal doctors I am used to who are rather unhappy which you can tell when they are asking "is it better in 1 or 2?" in a monotone voice. She was very nice, patient and let me know everything which was nice. I also like that this place doesn't do the blast of air into your eye for the glaucoma test, they have drops and some blue thing that is way better, I hate that air-blast stuff. Overall this is my new eye place and would definitely recommend this to everyone! The only thing I didn't like was their eyeglass selection was more than lacking, though I hear they have an online store, will have to check that out in the future.

They hung up mid sentence on my 80 year old father while he was calling to ask why he never heard…read moreback about an appointment they said they would get back to him about days earlier. Arleo himself is a skilled professional, but some of the people here have a serious personality deficiency.