Moving into a new older home can be frustrating. In our case it was. One thing after another needed…read moreto be repaired...then 3 months in our new residence, our basement toilet started gurgling and acting funny. Tom A. came out early the next day and using a camera found the source of the problem...and more. Not only was the pipe clogged but there was a break at the juncture with the city's line. Tom was marvelous working with the city and was able to assure us quickly that all would be taken care of. Within one day, the excavating in the street was done, new pipe put in, and road repaired. And it turned out to be a bit tricky given the location of the pipe. All at a reasonable price for the amount of work. Tom will take care of your sewer or drain problem for you quickly and you'll be able to rest easy knowing that you are in capable hands. Competence and trustworthiness can't be beat.

1 Star - Only for arriving on time, otherwise zero…read more If you don't want to read the long review: Extremely unprofessional, overpriced, failed to unclog the drain, and tried to upsell unnecessary major sewer replacement work with another company. I moved into a 1960s-70s home and soon had a basement main drain clog. I chose Allen's Plumbing based on their high ratings. They arrived on time but immediately began criticizing my real estate agent and home inspector, boasting about decades of experience. He spent less than 30 minutes with a snake, claimed it could not go past 50 ft, and pulled out only a small amount of debris and fine roots--about the size of a fist--yet dramatically acted as if my sewer was severely damaged. On-site, he pressured me to call my agent, rudely criticized them over the phone, and claimed I had only two options: dig up the basement or the yard, costing about $5,000. He insisted the pipe was broken and needed replacing, and charged $265 for the day's "work." He then called in another company with a camera (Kowski's Sewer Service), quoting another $250. This second company was equally unprofessional, failed to locate the blockage, and suggested I check with insurance about replacement. They also damaged my drain plug and left a filthy mess. The next day, through my teacher's contact, I hired another plumber--professional, clean, and determined. He used a snake to go 100 ft, removed a long arm's-length mass of debris, and found the real culprit: a clump of wet wipes. Problem solved without any pipe replacement. Clearly, my pipe was not broken. Allen's Plumbing exploits customers' lack of technical knowledge to push unnecessary major repairs. This is unprofessional and shameful. Businesses like this will not last long. I will continue to post reviews and file complaints on other platforms to warn others and prevent more people from being deceived and losing their money.