I spoke to her prior to arriving and told her it was an old house being used as an office building and was quoted $165. She asked if it similar to a 3/2 and I affirmed it was. They did the work well and I am satisfied with that but I was unhappy that she charged me $200 because it was an office and didn't bother to call when she decided to change the price. Most of the place is vacant and I truly feel she overcharged just because it is now zoned as professional office. read more

Cannot say enough about how thorough and professional Brandy and Tony are. They've been here frequently, but this time went above and beyond - they were breaking in Robert and Amie, too, so we had a full house. The floors are spotless, bathrooms look and smell fantastic, kitchen cleaned top to bottom, and Tony even did the high dusting - light fixtures, wall stuff. A great job by everyone, I really appreciate the positive attitude and effort. Very happy I've stayed with Two Maids Oviedo. Thanks! read more

Unfortunately, I am very disappointed with this service. As part of my package I was expecting the services explained to me to be completed such as dusting, mirrors cleaned, beds made and floors vacuumed/mopped. First week, the cleaning team raced through, they didn't mop the floors only swept, they didn't clean any mirrors, tables, TVs or sliding glass doors. I called to complain and manager agreed to send another team out to go over what was missed, so I agreed to allow them to make it right. When this team came out they were unprofessional and rude. They didn't adhere to the 3 hour window of arrival time and they showed up at a bad time for me, not to mention 2 hours late. They did however complete the job. Now we are on week 2, and same exact issues. The basic package I am paying for is to include basic mopping of all rooms and dusting, cleaning mirrors, sliding doors and making beds. NONE of which was completed. The team swept some of the floors in high traffic areas, wiped down the bathroom & kitchen, fixed pillows on my couch, took out trash and left. So when I asked this very young team why I am not getting the services I paid for, they told me they are only allowed a specified amount of time and are told to leave even if the job isn't complete. I was expecting to get these very basic services complete as that is what I was paying for and that is what I was quoted in my package. I was never informed that the teams are timed and would stop if the job was incomplete and there is no reason those very basic services could not be completed in the time allotted with 2 people. Today the manager was rude when I called & persistent that the only resolution again is for me to take pictures and allow yet another team to come complete the job. I refused to allow this as this is not the resolution week after week I am looking for. When I mentioned a Yelp review she refused to make it right at all & advised me perfectly clear my Yelp review would be rebutted stating my "expectations are unrealistic." However, my expectations were very basic, I only expect services as quoted and especially what I agreed to pay for, and therefore I feel very reasonable. read more

I asked for their 'deep cleaning' service. Nothing deep about it. I was quoted a fair price for three hours. The two cleaners arrived on time. They did a light clean and left after only an hour. I thought maybe they'd prorate the fee since they were here for such a short time and weren't effective. But no, you get the surprise news after the service that there is a minimum fee. Of course, if I had known that in advance I would have insisted that they stay longer. I cleaned myself afterwards and made all the tile shine. A waste of time. read more

I booked Two Maids & A Mop on a friend's recommendation and I can tell you they are no good. I am super disappointed. I came home and my dishwasher was full of all of the dishes but they were still dirty. Apparently they couldn't run the dishwasher. I pulled some of the spoons and they were still dirty. Apparently they just rinsed them and put inside the dishwasher. I got to the bathroom and the shower was still wet and definitely not clean. The floor was not mopped and the apartment didn't even smell like it was cleaned. I paid for a deep clean ($175!!!!!!) and they didn't even clean the oven door! I would suggest NOT to book them and try someone else. read more

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I recently purchased a home that was in pretty bad shape, Two Maids & A Mop completely transformed it! My call to schedule the clean was answered on my first try and the man I spoke with was professional and courteous. I scheduled the full house move in/move out clean for a few days later. Two cleaners arrived right on time armed with all the supplies they'd need. The ladies were friendly and hard working. It took nearly 4 hours to scrub my 1400sqft home but they didn't complain at all and even laughed with me at some weird grime left by the previous owners. I was charged exactly as quoted, about $300ish (I forget exactly). I would absolutely recommend Two Maids & a Mop to everyone looking for a thorough house clean and plan to use them again myself about once a year for annual deep cleaning help. read more

Booked their deep cleaning service. They arrived and did extremely little cleaning--toilets not done, squirted blue liquid in tub but didn't wipe it up at all, counters not wiped, and did not sweep much less mop as stated in the package we purchased. I swept up a huge pile of dirt within 3 min to show that little had been done in one of the rooms. They agreed to send cleaners again and some issues were corrected (toilet cleaned, blue stuff gone), but still really poor job. They even left the pile I swept up in the middle of the floor of one of the rooms they were supposed to clean so safe to say they never even went in there. read more

A huge thanks to Melody and her amazing team! She helped me set up cleaning for my parents - they'd never had a professional cleaning. Brandy and her daughter Maddie arrived and my parents couldn't have been happier! They were so lovely and did a great, great job. Everyone at this company has been very communicative and kind. I highly recommend them! read more

Booked them for my 5,000+ square foot home. They did a great job with the premium introductory cleaning! Will continue to use them weekly!

We did a move out and move in service. Olivia was amazing when scheduling. Both services turned out great. I would use the again in the future. read more

Angela and Betty came today and did a marvelous job! Having a new baby in the home means I haven't had the time to thoroughly clean the house in several months, and I'm so thankful these lovely ladies could do that for me! They were professional and friendly, and gave us some helpful cleaning tips for the future. We will definitely use Two Maids and a Mop again. read more

I have a vacation home/airbnb in Orlando and I live out of state. So timing & perfection is everything for me!! Jess and Arica are hands down the best!!! They come in and get straight to work, they pay attention to detail and knows when something is out of place, they also communicate well, if they are unsure about something they will call or text me. With Arica & Jess, I don't have to worry. My home is clean, my guests are happy, which makes me happy. I would highly recommend these two hardworking ladies. read more

update: she DID call and ask if she could fix the error about the refund and that has been taken care of. The customer service response was very good. read more

We recently started using Two Maids and so far my wife has been pleased, after trying a few others. Jasmine and Danielle did a thorough job. I'm sure my wife could add more:) read more

Have you ever thought that your house could be cleaner if you had hours and hours to clean it? Having been unable to do this due to physical limitations I needed to cleaning service. I had spoken with several and they all said that when they were done they would spray a lovely scent to let me know my house is clean. Spraying something does not equal clean actually cleaning equals clean. When the owner of the company brings her staff to clean your house and you watch how they clean you know technically your floor is clean enough to eat off of not that I plan on doing that. The bathrooms were spotless the kitchen with a glass top stove that I can't seem to clean right looked amazing and asking me if there was anything else they could do was something I have not experienced before . It almost means I don't have to clean before the cleaning service comes I still don't understand why people do that and I'm guilty of it. These women are trained to clean with products that do the job read more

The attention to detail was very poor. Areas were completely missed like the master bedroom windows, the floors were poorly cleaned, and the bathtub had streaks. When I provided feedback I was told the cleaners would have been sent back (like that would have been comfortable). Our tenants were moving in the next day so I had to do it. So the response was "we don't get it right 100% of the time", but they got 100% of my money. read more

I had two maids and a mop come out and clean my house last week. They do an excellent job and work really hard. My house was spotless when they left. It was so nice that I could get work done on my computer while the rest of my house was being throughly cleaned. I have used them sporadically in the past and am happy to say that I signed up for twice a month. Thank you ladies!!! Tracy read more

mad props to melody for saving my bacon! long story short. i lost track of time, and did not confirm the appt for a move out cleaning until 5:30p on a friday. this woman waved her wand and magically has a crew set for us tomorrow so we will meet our move out deadline!!! cannot say enough thank yous!!!! thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you plus she's super nice on the phone :) read more

The girls came and did an amazing job cleaning my house... I am definitely having them come back.. I am very pleased by how thorough the girls were. read more

They know how to spruce up a house and do it quickly. They arrive on time, do the job, and are on their way leaving the house noticeably cleaner and smelling fresh. read more