I was falsely assured that my vehicle was safe to drive despite me highlighting it as well as the symptoms from my car, which led to a dangerous power steering failure while transporting my children. This is related to a known recall issue and should have been resolved, in fact they should never have let me drive out knowing my safety was at risk. The 'service manager' Jacob told me they 'checked it on the computer' and found no issues. I can see in the KIA app and on the dash that there are multiple errors. He flat out lied to my face.
Poor communication and lack of urgency resulted in delays and frustration. Despite repeated follow-ups, I received nothing but excuses. No accountability. No remedy offered.
This incident has not only caused significant inconvenience and cost to me, being without a car for two weeks with children and elderly parents who need care - but also put my safety at risk.
Pay attention to the pile of negative reviews on google - I learned the hard way that they are accurate. Calls and emails to management are ignored, and that says it all. read more
