Awesome service department! Made a same day service appointment and brought my vehicle in and…read morewaited for it while they did my scheduled maintenance. After about 30 minutes my car was ready and had been washed and cleaned. Everyone was so nice and friendly. Other car dealerships could learn some things from Country Ford on customer service.

Great customer service and friendly staff! Good deals on packages and tires and reasonable prices!read more

I don't tend to leave negative reviews--but my experience with Sioux Falls Ford has been…read moredisappointing enough that I feel it's necessary. My issue is with a promise made to me through the Ford Blue Advantage program during the purchase process. After the sale, I followed up with Malik (salesman) to get that promise fulfilled--no response. I circled back again, and instead of helping, he questioned whether my tires even met the required tread specs to qualify, essentially implying the issue wasn't valid. I explained that there may have been an error in how the tread was originally documented and provided proof showing the tires were in fact worn. After that... nothing. No acknowledgment, no resolution, just silence. I'm writing this after also reaching out to the finance and sales management team via email. It has now been about two weeks since I first initiated the conversation with the salesman. I emailed management on Friday, and still--no response. It's been complete silence. What makes it worse is the pattern: instant responses and attention before the sale, but once there's an issue afterward, it's crickets. That kind of "pre-sale vs post-sale" shift is frustrating and honestly feels like a bad look for any dealership. In business, your word is everything. Don't promise something if you can't or won't deliver on it. It's not even about the tires anymore--I can pay for my own. It's about being questioned despite providing proof, and then being completely ignored afterward. I would have much preferred to update this review with a positive outcome, but without any accountability or response, I can't recommend this dealership based on my experience. If someone from management is willing to step in and make this right, I'm still open to resolving it.

problems booking appointments online? because we only allow oil changes in the "quick lane" so you…read morehave lube techs working on your $120,000 truck? but what if I need other work that requires an oil change in the shop? they don't care, they're going to push you to a lower level of vehicle care because they can't find mechanics. fuck this place

I was passing through and my water pump gave out as I was preparing to leave Sioux Falls on the…read moreSaturday before Labor Day. I contacted multiple garages without success before Dale at Billion said they could do it. They got the job done in the afternoon before closing and did it for less than their original quote. They saved me from three more nights in Siox Falls.

I would leave 0 stars if I could. Our first experience trying to work with Billion Chrysler was…read moreunacceptable in terms of customer support and satisfaction. I highly recommend taking your business elsewhere and steering clear of Chrysler vehicles in general which have known safety issues that are left unresolved.

I purchased a Moomba surf boat from Victory Marine in 2021. It was quickly apparent that the boat…read morewas improperly prepared by the technicians at Victory. The decal letters on the side of the boat quickly came off due to improper adhesive work and had to be replaced. Plastic vent inserts were improperly installed and had to be repaired. This past season, we entrusted Victory Marine to store our boat for the winter. Without our permission, the staff at Victory pulled our boat from storage and displayed it at their boat show. Our boat was returned to us with damage to the hull and trailer, and Victory assumed no responsibility. We also received our boat with two dead batteries, which is the second year in a row this has happened. These infractions resulted in a better business bureau claim, during which Victory claimed that I gave them permission to show the boat, which is an outright lie. In addition, we had multiple warranty issues that needed to be repaired this season. When I went to pick up my boat, Victory staff stated that all repairs had taken place. However, it was only after I inspected the boat closer that I discovered several items that had not been taken care of. When I brought this to the attention of the staff, they told me those items were not covered. If you're in the market for a new boat, do your homework. A warranty is only as good as the company providing the service and the manufacturer providing the support. I will never do business with Victory Marine again.

Tim went out of his way to give great customer service. We appreciated his amazing follow up.read more

Stored my boat for the winter. Seemed to be in good shape except the 50 gallons of gas that was put…read morein right before I gave it to them. It was bone dry when I got it back. I work hard for my money and hate it when other people steal and take advantage of others. Whether they admit to it or not they are responsible. Where it was parked and left, and my one voice mail all seem a little suspicious. It was set up just perfect for an insider. Will not be doing business with people that can't take care of my stuff when I pay them to.

I've inquired about 3 of their bikes on-line, none of which were responded to…read more Business must be good. I took my business and money elsewhere.

Worst experience consigning my property EVER! Was treated with no respect by the OWNER. Simply…read morestopped just to check on the sale of my jet ski and was berated immediately to lower the price after one week. Was screamed at in the lot. Was also told that the jet ski "only has to be advertised online and doesn't have to be on the lot." I have never been treated so disrespectfully especially since they are holding MY PROPERTY THAT I OWN. I would never go back and I will let EVERYONE know about the terrible customer service we received.