Gary is so helpful! We asked him where the trash was at to throw some stuff away. He took it from us and threw it away for us. Such a nice guy. Thank you, Gary!! 2026: I've had a unit there for almost 6 years. Always really clean inside and in the bathrooms. read more

U-Haul-Bremerton - Truck Rental Near Me - Bremerton, Washington

See all

Great uhaul location. Employees always friendly and helpful! I have used them multiple times for trucks, trailers and supplies, and they have always been great. read more

Late on delivery, difficult to work with, missed appointment, hidden costs. One of the worst experiences with a moving company.

Obviously 1 star = ZERO stars -- quite literally the worst experience of my entire life. Sounds dramatic , but I rented a couple of the large units to move all of my belongings into while transitioning into a new home - within days, at least 80% of my accumulated belongings from the past 10+ years, were stolen. I have photos of huge holes through the door and gashes beaten into the lock tracking mechanism, the manager even has video footage of the culprits - (getting that info is a whole other review) Long story short - I wish I would have read the other reviews prior to patronizing this facility - I can't urge you enough to stay VERY VERY clear of this establishment. The customer service was the worst I've ever experienced when it was even existent at all. I was incredibly patient with Becky (the manager) and haven't received any follow up -- other than when I contacted the insurance company Repwest to file a claim - and she falsified statements (and I say falsified - but I really think it was just pure laziness and avoidance) indicating that there were no signs of burglary, ensuring my claim was denied (which I'm working with repwest to look into further and bypass this facility and manager to acquire the necessary evidence to validate my claim) (after she provided myself, the insurance company and the detective assigned to my theft/police report surveillance footage/photos of the person and vehicle that had just stolen most of my worldly possessions) I overheard several concerning, inappropriate, unprofessional and nefarious conversations including her verbally accosting her staff when they were attempting to provide me with information and services during a time of indescribable distress. I sat in front of her at the service desk for 23 minutes (that's after I started getting frustrated and had been ignore for quite some time) without her even glancing up in my general direction - I had to actively try and gain her attention and initiate contact - at which time I was given a guilt trip eluding to the fact that my situation was causing her a tremendous amount of extra work. Which, by the way took weeks, and still hasn't even been completely fulfilled. So here I am a month and a half later urging you to not put your trust in this business /this manager in particular (I will say, the young ladies at the service desk were attentive and sympathetic to my situation - unfortunately, they were limited in their empowerment and obviously had to escalate this issue up to "management") by the way - if you do get the insurance through the company they provide - you can't get a hold of them through the number UHaul provides to you - it gives a menu and you make a selection based on your needs - and then you are almost immediately disconnected - 8,9,10,11 times in a row. This wasn't a user error scenario & I am not quick to accuse people /places of being a scam but I have little to no other adjectives for either of these companies and I genuinely don't want anyone else to have to learn the hard way; as I did . read more

See all

They say it's 24/7 and it's not I just came here to put all my moving stuff in until we can move and we didn't finish unpacking so now we're stuck with a lot of stuff read more

U-Haul-Bremerton - What I'm stuck with all because they lied about the time they're closed - Truck Rental Near Me - Bremerton, Washington

This is such a scam they are not 24hr access like they advertise! I just rented a unit from them yesterday because it's supposed to be 24/7, but when I try to access my unit at 2am for work I AM NOT ALLOWED ACCESS loosing business! They only give you access 7am-7pm, I am canceling my unit. read more

U-Haul-Bremerton - 24/7 Biggest scammers around. 24/7 funny! - Truck Rental Near Me - Bremerton, Washington

Beware. We had confirmed, online reservations for an outdoor 10-foot by 10-foot storage unit for more than a month at U-Haul Storage of Bremerton and Gorst. Since we need it in less than a week, we tried to pay for it over the phone and to get the codes we needed. We were told one of us needs to go to U-Haul Moving & Storage of Bremerton on Kitsap Way to do the paperwork and pay in person. After I arrived, confirmed the reservation, confirmed the reservation number and filled out the paperwork, I was told they overbooked our storage unit, and we were given the option of two, inside storage units of the same size, but for almost $30 more a month. When I questioned it, I was told three other people had reservations on the same storage unit -- one of them came in before us. I pointed out that it wasn't right. We had no idea. I asked if we could get the indoor unit at the same price as the one we reserved, and I was told no, "We can't do that." I asked to speak with the manager, but I was told, "I'll get him, but he'll tell you the same thing."   And he did. The manager, on duty at the time, did say the same thing. I said it wasn't right, and he said "We have two inside storage units -- do you want one or not?" I said, "I don't really have a choice as we're screwed if we don't have one." I pulled out my credit card to pay and said, "That's quite the scam you guys have." I was agitated, but didn't even raise my voice. And again, I was willing to pay. The manager, named Anthony, kicked me out of the store, said nothing further and left the office. I asked the remaining desk staff for business cards of him and his manager, and he didn't have any. I went outside and saw Anthony and I asked him for business cards, and he said "We don't have any." I asked for his name in writing, he just said, "If you don't leave this property I'll call the cops." I filed formal complaints with the BBB NW office and the state attorney general's office. My girlfriend, who was on the phone with me when they kicked me out also filed a formal complaint with U-Haul. This is a scam ... and pathetic customer service. read more

Rented moving boxes (U-Box) from them, and got charged automatically for months rent even after returning them. Trying to get a hold of someone to help clear this up is virtually impossible. I was on the phone for just over an hour, and the fifth time they were redirecting my call to someone else - they just hung up on me. We're all human and screw up sometimes, but it's how you react and correct the mistakes that happen that tells me how you are as a company / person. This tells me that U-Haul is terrible as a company as little to no effort has been done on their part to try to resolve this. They're currently still charging me for a service I am NOT receiving and I can't opt out even. I've filed a contention via my credit card company to try to stop them, even. I would recommend anyone to go somewhere else. read more

I rented an outdoor unit so my review is solely based on my real experience. So here we go with the many, many things wrong with this place. 1) there is only partial fencing around the perimeter 2) they never close the gate 3) uhaul employees told me there have been many, many storage units broken into 4) they advertise a "state of the art the security system" so advanced and safe because each unit has its own alarm...the security system hasn't worked for 2 years 5) I don't think the cameras work either seeing as no one said anything about me being at my unit at 2am 6) its not really 24 hour access they told me 9am to 4pm after i moved in believing it was 24 hours but hey its no big deal because no one pays attention to any of the busy late night activity, in fact I'm pretty sure that most nights there is a hooker banging her johns 2 rows over 7) there are absolutely no onsite employees 8) if you file a complaint for any of the above reasons the self proclaimed manager, Becky will put a uhaul lock on your fully paid for storage unit and deny you access- she locked me out almost 72 hours ago 9) Becky has managed this facility with its many break ins but she has NOT fixed the alarm for "some reason" so let me be clear...the best and most effective method of preventing the burglaries the facility is plagued with have either been broken for 2 years or Becky has chosen to turn them off. I'd say these burglaries are an inside job that Becky is at the heart of 10) I've been a local for 20 years here and the word around town is that Becky is addicted to fentanyl- which really makes sense with the robberies, no suspects being caught and the lack of a security system functioning. 10) the place is full of rodents and filthy- there has been a couch and 3 dirty mattresses laying in front of the facility for as long as I've been renting. Im working on a YouTube video that shows that the alarms do not work. Once posted I will add the link on yelp read more

They scheduled me for a 9AM appointment to load my UBox. We sat and waited in the parking lot with 2 other people who also had 9AM appointments. An employee did not show up to the site until 10:30.. They were nearly impossible to get a hold of during this delay and offered several different excuses as to why nobody was there yet. When we filed a complaint they were rude and dismissive and wouldn't offer any sort of discount for our time. The UBox was also not shipped until the day it was supposed to arrive at our destination and we ended up having to buy a new bed anyway. I will never use UHaul again. What a terrible experience. read more