The last 2 times we have called for gas we are being charged for a "leak detection" because they…read moresay how do you know you need gas and you let them know the smell they put in the gas to let you know. This is highway robbery. $39.96 additional for lead detection is laughable. We have cancelled our services and gone elsewhere. This is not the only absurd charge, they also charge you for calling them to place an order for gas instead of getting it on the web.

When you try to speak with someone from the company, you are redirected to the AmeriGas national…read morephone number. They refuse to speak with you. I recently purchased a property where in the contract, the seller agreed to leave the propane tank and the gas in it. A few days after closing, without the courtesy of notice or permission, someone trespassed onto my private property and took both the tank and propane which belonged to me. The other reviews here suggest similar poor service with this company. I definitely would NOT recommend.

I've always had good experiences at this store as far as having just the right item and how to fix…read morea plumbing issue. So when I was having a problem with my chainsaw stalling and not able to hold idle I thought they would be able to fix it and not rip me off. They're a half hour drive from my house so it's not a matter of convenience; it was a matter of TRUST! Dropped it off, Poulan Pro 4218, in February and paid $35 deposit. Paid another $50 when I picked it up. Told me there was water in the fuel and they sharpened the chain. I didn't need to use it right away and assumed that they had run it before charging me. When I had a need to use it it still had the same issue. I checked fuel for water and that wasn't an issue. Had to keep it revved up or it would stall, just as before. Last week had a big job to do at my son's house so drained fuel tank and bought True Fuel thinking it had to be the fuel and not Crane's failure to fix the problem, but still the same problem, constantly restarting and keeping it revved to be able to cut. Finally gave up and used small hand held electric to finish the work. Went back to Crane this morning wanting them to try again. Their response was to pay them again to try and fix what they didn't fix before. This store may be under new ownership but I really thought as a historically reliable hardware and service provider they would at least say "gee, we're sorry let's have a look" but instead it was "30 days, pay us again" to see if we know what we are doing this time. Guess I will see if YouTube can help me. Thanks Michael for the response. Not sure why I would pay a second time for something Crane couldn't fix the first time.

If you need it, they got it. They sincerely care about providing the best service and helping…read moreeveryone. You can't beat the selection of items they sell and they don't price gouge you like the big box stores do!

Terrible customer service. Rude staff!!! Terrible communication!!!! Didn't make an announcement…read morethat they were locking my car in the gate and leaving for the day ! I have 24/7 access to my storage unit ! I have always parked my car in here to get my things !!! I also have my 3 year old with me & his car seat is stuck in there as well! We're still out here hours later trying to get in contact with someone ! Go to a different location if you can ! 0 STARS !!!!

Don't do business with this location. Manager is super rude and their trucks are super high miles…read morewith poor maintenance. Took my business to Penske and have never been happier.

Gas fumes in our home for almost 2 months. They refused to do a pressure check until my good friend…read morecame over and said, it's gas leaking in your home. After complaining they came out and found the leak, made me sign paperwork explaing they fixed the problem two months later. Today the field guy refused to come into our home and light the pilot, a service they provide. I saw the game and said no need for him to even come and fill the tank, we'll shop elsewhere, the receptionist replied "ok bye". Hello blast...........worst service rendered.........petro flame better be glad that there are no smokers inside our home, otherwise my family would all be gone. Thank God for grace, may He be merciful to this company after what they put us through.

Extremely helpful staff and field techs. Very professional. Fair price…read more :):):):):):):):):):):):):):):):):):):)

Huge shout-out to Denika at U-Haul, Hwy 85, Riverdale, GA! She handled a difficult transaction for…read moreme, with incredible patience and expert problem-solving. She made me feel like a top priority and is a true asset to the team. Thank you again Denika! S. Jones

I am currently leaving this U Haul faculty. The customer service was terrible. The people were rude…read moreand over-talking me and gave me nothing but attitude! It was a lady! I do not recommend anyone coming here EVER! This place was terrible!!!!! 0 stars !!!! Never go here! 07/26 @3:12pm !!!! I took my license back and left! This was the worse experience I've ever encountered in my life !!!! She was talking like she had no common sense and I was about you ask for the manager !

Trying to support this business since it's in my community but how are you "Closed for lunch"? On a…read moreSaturday at that?!? I've never heard of a retail store closing completely for lunch. Especially on the weekend. Please at least hire a part-timer, that way you can have someone to handle breaks. I'll try again another day but really wanted to support today rather than going to Lowe's/Home Depot.

Soooo glad I sought them out! Great customer service, really friendly staff. With home improvement…read moreunderway, been 4x in last week and I'm sure we'll be back a bunch more times.

Got educated in propane tanks refill today by Shomari Sr. A young business owner if this storage…read morefacility. Very intriguing conversation about owning your own business. Will definitely be visiting this location for my propane of my moving needs

Poor customer service! Management is horrible, disrespectful, unaccommodating, and disorganized! Do…read moreNOT rent or drop truck off there! Despicable is the word I will use to describe how they're running their store! I'm appalled and extremely disturbed!