U-haul left me high and dry with a reservation that I had in place for over a month. Nick at…read morePenske was a lifesaver. Nick was professional and knowledgeable. The Office was clean and the entire transaction could not have gone any smoother. I was given a brand new truck for my cross country move. A positive experience at every level. Thank you Penske for saving me. U-haul customer no service lost a customer for life......such a terrible all around business model.

Rented a truck for my daughters move Staff was very…read morefriendly and professional. So glad I went with them rather than the other entail companies. Truck was in great shape. They really take good care of their equipment which was a major priority

Great place to rent a truck! I rent trucks here all the time and have never had any problems with…read morethem. The trucks are always ready to go when we arrive to pick them up and the owner is very customer friendly.

Storage facility is clean and well maintained . The lighting around the units is bright so if you…read moreneed to get into your unit at night you know it's easy to navigate and safe.

Great place for Rentals - Trucks - Trailers ! Also has Storage Units. Excellent Customer…read moreSerivce...Professional and Friendly ! Wouldn't go anywhere else when we have a need. A+++

You know, it might just be me, but I've never been a fan of corporate mergers…read more The companies always sells it as some panacea that will be better than peanut butter and jelly with all of these "amazing synergies" but too often it turns in to something more like tuna fish and raspberry syrup. Case in point, the Budget & Avis merger from ten years ago. What you have at this location is a general ineptness and incompetence that's truly hard to beat. 1. Prepare to be downgraded (without any compensation or benefit to you) or given The Hard Nine with being forcibly upsold since there's a good chance the size vehicle you reserved isn't available. 2. Booked satellite radio in advance or chose it as an add on at the counter? Good f-ing luck with that. The agent will tell you the car has it except when you get to the car, you'll find out really quick it's not Sirius XM capable. This location for both Budget and Avis likes to have a lot of Kia vehicles in their fleet except most Kia models in general are not built with Sirius XM as an option. The car radios are from 1995. It's a 1/2 step over having a damn 8-track player. Now comes my favorite part, the old misdirection blame game. If you have any billing issues or issues in general the actual location takes no responsibility and tells you to call the corporate 800#. If you make the mistake of calling them, you get into a conversation with a rep. whose command of English is rudimentary at best and in the end only wants to route you back to the location where the rental was at which of course restarts the cycle all over again. I get it. Budget at times has some decent rates especially if you pre-pay. Don't fall for it. Far too much frustration, bullshit and credit card chargeback headaches needed after the fact to get Budget to make things right and live up to their end of the deal.

Your sales agent known only by name "Kathy" at Lehigh Valley International Airport (ABE)…read morespearheaded an extraordinary effort to find my prescription Harley Davidson sunglasses, and house keys that were left behind when I returned your vehicle during the early morning hours of February 1, 2024. Both items were critically important to me, and through Kathy's caring efforts a few days later, she impacted recovery. This never would have occurred had she not intervened in a very professional manner after taking my call, and that was evident in her most pleasant talking voice. While many of your agents have pleased me by offering excellent service over the years, Kathy deserves to be recognized not only by me, but by those who have so much to gain, and more by renting from Budget Car Rental. Respectfully, Bobby Zampetti, Ret., Music Teacher, Tunkhannock Area School District Tunkhannock PA (Wyoming County)

Got a written price quote and reserved a 16' box truck with lift gate. Went to pick up and they…read morecharged me twice as much. Claimed I was given quote for wrong truck and original quote was no longer in system. I think this bait and switch was on purpose. I told them to cancel my rental and I'll get it at the other Penske or rent a truck down the road at Home Depot. Then they offered me the original price quote. Just beware of questionable practices to get more of your money.

This was the absolute worst experience with a truck rental company. They advertise a 49.99 truck…read morerental fee, and I booked a 16 foot truck for a one day LOCAL move. A hold was placed on my card for $305.00. BEWARE!!! These people mislead you, lie to you, and offer absolutely NO customer service or assistance with a problem. I am speaking of the 1701 Lehigh Street, Allentown location. When I called to speak with one of the dead heads who answered the phone, he sat silently and offered no explanation except well the hold will be released when the truck is returned and you will have access to your funds in 3-5 business days. If you dont want to pay 5-6 times MORE than you thought, go somewhere else to get a moving truck. These folks do not care about their customers, and their corporate office cares even less.

very helpful and professional would not hesitate to use them again. affordable rental of a…read moremotorcycle trailer, i was very impressed by the caring and capability of the employees.

Rented a truck for 24 hours. I received the vehicle with 7/8 of a tank of fuel. I drove 7 miles…read moretotal and replenished the fuel to the 7/8 level. I returned the vehicle after hours making sure I took a dashboard picture showing the mileage and fuel gauge, This location charged me for additional fuel saying I returned the vehicle with 3/4 of a tank. I called the location and received nothing but attitude.

If I could give negative STARS or no STARS that's how they would be rated! This company delivered…read moreand dumped 98+ gallons of oil into my furnace room! We do NOT have an oil tank!!! They had the WRONG address! We went through HELL dealing with them and their insurance company to get our home and our lives back in order. So sad that businesses like this get away with destroying lives with no consequences. So sad! They are not a trusted community friendly fuel service; they are a self-serving business entity. Spoken from true experience!

As a first time customer, my experience started out well, but ended on a sour note. I purchased oil…read moreon their website at http://www.lehighfuels.com/ Everything went well, I payed my bill, they delivered the oil, and everything was just fine. A few weeks pass and I receive an invoice in the mail with the company claiming that they did not charge me for an oil additive that was added to the oil. How much is it? $6.50. Really? Only 3 days later I receive another invoice asking for the amount to be paid. Its not about the money, but the principal of the matter. I paid my bill online. That should be it.. Now you are going after me for $6.50? Cmon. Keep pressing the issue and you will get your money. Pennies in a bag. Ill want my receipt too...