Absolutely TOP NOTCH service by Gerry , the branch manager. He responded almost immediately to ALL…read moremy email questions before signing up . We were seven people with lots of luggage. We picked the car , large , roomy , clean and lot of luggage space ! Gerry arranged for us a drop off closer to the Airport, great time saver . Much appreciated! Very good and highly recommended rental !

I've rented a car from this company twice now for weekend trips. The price was reasonable and the…read moreservice has been excellent. I particularly like that they have a drop box for the keys when you are done with your car. Unlike other car rental locations - there has never been a huge wait to pickup / drop off the car and these guys don't nickel and dime you or upsell at every opportunity. It's nice to deal with a family run business that's straightforward. I've recommended bristol to others looking for a car rental in the city.

Can't go wrong with Wheels 4 Rent. Great service and perfect pricing…read more Love having a place like this in the Kensington Market so you don't have to waste your time with the big corporations.

I had bad experience with this store I rent a car a Chevy van it is too old and dirty and the…read moredashboard has all the light are on the funny thing that they hold 750 $ on that van which is the van it self not worth if u go bay it 500$ in the other hand i went to enter price they took same money much batter car and they hold 250 $ only . After all these they charge more what i expect . Unreliable poepole

I used their services for the first time, and they were absolutely excellent. Fabio picked me up…read moreand drove me to the location, and hooked me up with a fantastic new Corolla. The car was in excellent condition and I was very impressed with the service that I received. I highly recommend!

From the owner: Our Services Include:…read more - Luxury Rentals - Service Replacement - Airport Pick-up/Drop-off - Local Rentals - Insurance Accident Replacement - Long Term Rentals

SCAM ALERT!! Raised rent $150 a year first payment claiming they miscalculated. Refused to honor…read morethe contract I signed.

(Now four years after I wrote this review in 2015 the manager recently contacted me to let me know…read morethat they have fixed many of the issues that earned it a two star review from me. I have bumped my rating up to 3 stars mostly because they installed an elevator so you won't have to haul boxes up and down stairs like I did). HOURS - Have you looked at their site? Did you notice how they don't post their hours prominently? That's because it closes at 7 p.m. on weekdays, and 5 p.m. (FIVE!) on weekends. (edit: the manager says that after hours access may be possible) GETTING WET - There is a nice little garden in the front of the building. I began to resent that garden after the time that I arrived hauling a heavy suitcase and found that a sprinkler had been setup spraying across the only ramp up to the main entrance, forcing me to get soaked on my way in. (Did I mention that they don't care about their customers, or at least not as much as their sunflowers?) PARTIES - I once had problems accessing my unit because access to the storage units was going to be cut off early that night because there was going to be some kind of political gala held in the garage area of the building. (Why?!) Shamefully, there was no email warning about this. (The manager says that although they continue to host parties here - something you don't have to worry about at most STORAGE FACILITIES - that customers will be warned about early closures). DRIVING - If you are driving there from the north, it is very difficult to turn into their parking lot. Finally, those storage units aren't sealed at the top, so anyone with a ladder could easily access the contents of your unit.

first of all, I booked a 20 foot van from weston rd, but was l downgraded to a 15 foot van, that…read moreI had to pick up in scarbourough, then they needed me to upload a picture of my drivers license, as if they can't photocopy it themselves like they used to, and then they emailed me the danmed contract to sign, and expected me to download it, print it, sign it, scan it ,and email it, but the address they sent it from was a no-reply email address. I never heard of such incredible incompetence.

Horrible experience. I rented a 20' truck 3 weeks in advance of the moving day. The location and…read moretimes were confirmed. Then I entered in a loop of changes and updates to my reservation. So far it has been changed 4 times. Still haven't got confirmation that I will have a truck to move. I have spent enlessles hours tracking emails, speaking with people and being transferred from person to person. I decided to file a claim after the 3rd change to my confirmed reservation. Haven't heard back from Management yet. They overbook their trucks and just keep playing with people's time, health and pacient. HORRIBLE I cannot even write a review because in your website the link to leave a review does not even work.

FUCK this place. We had a car booked weeks in advanced, called to leave a message confirming the…read morebooking because they didn't call to confirm which is weird because they normally do - and then when we got there they said they don't have a car and that they called multiple times but CALLED THE WRONG NUMBER. FIGURE YOUR SHIT OUT. You absolutely screwed us over.

I rented a car from this location mid-June. Interior looked a little beaten up and very small but…read morethe employees were very nice. Prices are definitely fair, in my opinion. I rented a small compact car for two days and the price was ~$130. Location is not the best. It's in a slightly rougher area in Toronto , so my wife and I felt a little safe getting there, but otherwise, we had a good experience.

SCAMMERS... AVOID AT ALL COSTS. Unscrupulous manager whose goal is to defraud customers with false…read moredocuments, false claims and fictitious charges to your credit card. They do not honor the terms of the booking and will resort to threats, assaults and act in aggressive manner when you challenge their baseless actions. Cheap to bait you and then take you for a ride with fraudulent charges on your credit card. Do not book here (City car rental or their other name - Surprice Car Rental) and never give them your credit card details or you will regret it for sure. Read all the negative reviews. Those are real experiences. The 5star reviews on google are fake and posted by paid agents and their own people. After my google review, they will try to post more fake 5star reviews to cover up and push mine down. Have initiated legal action against these unscrupulous fly by night operators. Will update on the process as well here.

April 2025 Terrible Experience - Stay Away from City Car…read moreRental I had a very disappointing and frustrating experience with City Car Rental & Surprise car (they are one company). If I could give zero or minus stars, I absolutely would. This company operates by Asians gang in a completely dishonest , unprofessional and unprofessional. Business Model: They advertise "full insurance coverage" with a $2,000 deductible -- but it's just a trap. Their business model seems to be to find any small damage, real or not, and charge customers outrageous amounts under the deductible limit. This feels like a clear attempt to exploit customers and profit dishonestly. When I picked up the car, it had numerous scratches and damages, which I pointed out and documented. Despite that, when I returned the car, the staff conveniently chose other minor scratch and claimed it was a new incident. They then issued a bill for nearly $1,000 for that single scratch. To make matters worse, the staff showed zero customer service skills and were dismissive and unhelpful. It felt more like dealing with a scam than a legitimate business. I will be warning everyone I know to avoid this company. In my opinion, they should not be allowed to operate in Canada. Be extremely cautious - or better yet, rent from a company with real integrity.

Why is there no option for no star? Don't bother booking in…read moreadvance. They will lie and tell you it's booked, but when you arrive to pick it up it's nowhere to be found. Booked a cube truck 3 weeks in advance to move apartments and waited an hour until they came up with a cargo van, but for some reason still ended up paying cube truck price. The employees were nice but, unfortunately, work for a crap company. Go to another location or better yet another company altogether. Thanks for nothing, Discount!

The customer service at this location is by far the worst experience I've had sense sense visiting…read moreToronto.