This branch NEEDS New management & New employees. I came here to create a cashiers check( which is a quick & easy process) but the employee named MOHAMMED ATRA with glasses & receding hairline, clearly doesn't like his job by his disgusting behavior. This guy asked me to show him that I have an online banking app with them after I already had given him a form of identification to look me up which was so stupid of him to begin with because why would I be giving YOU over $15k for.. nothing? Are you okay in the head to think I wouldn't be banking with you but I walk in with a bag to give you??? Boy. Anyways, I show him my Face ID going through & scroll through my app...He says "You're going too fast I can't see anything" SO I TELL HIM POLITELY WHAT ELSE DOES HE NEED TO SEE? Because at that point he was being plain nosy & extra! right after goes to say he won't be helping me if I have an attitude. The hypocrisy of this man child was disturbing! I heard the way he was speaking to the people prior to me & I just knew it would be a problem because he very clearly gets OFFENDED EASILY & LIKES TO "POWER TRIP" for a little ego boost ha. He expected me to say sorry lmao. So He ended up calling the police after I called him a d!ckhead just to ban me from coming to this branch, pathetic lol!...SAFE TO SAY the police completely agreed that he was being a jerk unnecessarily & even advised me to call corporate on this branch immediately (seeing as this isn't the first time I experience or see others experience this rude behavior) & close my accounts with them since they have no morals or respect, WHICH I WILL BE GLADLY :)! Oh and I went to two different branches later on same day and they didn't ask me not once to look at my app , OVERALL HES A NOSY WEIRDO who sits on his ass all day for work and somehow is still miserable.. ? He's been there since 2016 so not surprised ;) , it's time for something new buddy! & the women there are sooo weird too,especially if you look good ;) read more

Bad, bad bad. I've been sitting at the drive-through and they've known. I'm here for the last 15 minutes. Not one person has come to the window, but they asked me to wait 15 minutes ago and still haven't come back. There's people in there working because I've seen them going back-and-forth but Nothing happening in the drive-through. I'm really pissed. After almost 20 minutes I finally had to leave. I don't wanna hear back from you about how I can go online. I can't go online to get cash do read more

I recently stopped by the branch to set up an automatic car payment and conduct a few other transactions. The customer service was great and I really like how thorough they have been with my transactions, requests, etc. read more

Never use this bank, they think your money is their money not yours! I attempted to retrieve money I needed to purchase a business asset that I sent to them via my personal account to my business account. They refused to give me the money I sent to my business account. They claimed the refusal was due to it coming from my personal account at a different bank. How do you fund a business venture when you start out? From your personal funds. This isn't brain surgery it's common sense. It ended with the manager throwing racial slurs at me and me recalling my money back to my personal account. Horrible racist branch. Run away as fast as you cacan from these racist thieves who think your money is theirs. read more

I went against my better judgment and decided to stop in this branch today. I already knew I disliked this branch, but its in the neighborhood and figured I only needed to do a wire transfer so it should be easy enough for them. BOY WAS I WRONG. They seriously could not do a simple wire transfer, I don't blame the lady who was helping me because she told me she never done one before, but who I do blame is the branch manager and all of the other people in the bank who never tried to help her. After 45 mins I left because I had another appointment to attend to, but seriously, what should have taken maybe 15 mins took 45 and no wire transfer happened. The branch wasn't busy, she went to the back multiple times for assistance and her lazy manager never once walked over to where I was to apologize for the delay or simply show her how to do it. I promise this is the last time I will come here, they have shown me enough times that they are a bunch of incompetents here. read more

Service is horrible here. All the tellers always have an attitude and wait times are usually 30 min or more (walk in or drive up) Not sure what the issue is at this branch but they have forgotten what customer service looks like. I highly suggest going to a different bank that understand customer service and the value of it. Glad we closed our business account for 7-Eleven and transferred to Chase down the street. You might pay a few more bucks but will surely he happy in the end with the service you receive. read more

I agree with everyone here that this is the worst bank branch I've ever dealt with. I tried to do a wire for a closing the next day and none of the tellers wanted to help with my issue. They said I missed the window for domestic wires. I said I understood but could they kindly do the wire as I didn't need it to post today. The three looked at me with the look that none of them wanted to help me. I bank at Chase and US Bank. I think I will move everything to Chase. read more

I am very appalled at the lack of professionalism at this bank. I'm a life coach/life organizer and I just appplied for a SMLLC and got my FEIN #. I applied for my LLC because I had a family of a friend who was very interested in my business idea and wanted to be my first client. The job is big and pays well, so I wanted to make sure to apply for everything and get set up. Anyone who has started a business knows all the small, tedious things you have to do in order to be legal. From my understanding and everything I had read, as long as I had established my FEIN, I could start a business account. Now even if what I read about that isn't accurate, the way I felt I was treated is still uncalled for. Originally I had an appointment set with Clyde, however upon arriving he introduced himself and let me know he had a conflicting call so he was handing me off to a man named Joe or Jose. I was completely fine with that because he at least seemed courteous in his pass off. Well as I sat down to talk to Joe as you can imagine, I was very excited. This has been something I've wanted to do for so long and is a huge passion of mine. He seemed almost judgmental of my idea, or me in general to begin with as I explained my business to him. I emailed him over my letter with my FEIN and then the next step was to confirm with the state that I had been granted the LLC. (Clearly this was the part I had obviously misread information online about.) When he couldn't find my LLC registration I logged into the website directly where it informed me I need to wait up to ten days because my application is being processed. He was kind of passively rude to me and told me I can't open an account until that goes through. I explained I had misunderstood and was under the impression I just needed the FEIN. Then I asked him what I should do if I receive payments before I can open an account because I want to do everything completely legal. He was very odd in his responses to me, looking at me oddly and saying mmm hmmm in a judgmental tone. He went and asked Clyde if there was another option per my request and quickly came back and said no nothing and I can hold onto payments until I get an account. I explained that wasn't a great option for me because I need to be making money and also have things I need to buy for the business to get it going. He was just very quiet and looked at me oddly. I said ok I guess I will figure it out then, to which he said mmm hmm again and made an odd face at me again! Then as I proceeded to get up and leave I told him I hope he has a nice day and AGAIN he just oddly stared at me and continued to do so the ENTIRE time as I was leaving the building. Talk about the most uncomfortable, weird feeling. My sister uses this bank for her photography business and loves it, she's the entire reason I went here. Why on earth would I want to do business at a facility where I feel judged and like their is no professionalism? I would absolutely expect any employee of a banking facility to treat potential business clients with the highest level of respect, because let's remember; businesses make banks money!!!! I would have expected Joe to respond more along the lines of, "I'm so sorry you were misinformed on that, but we are happy to have your business when your LLC goes through and we look forward to meeting with you again." Do not judge people based on their looks Joe, because even though I am tattooed head to toe, I've spent the last two years working in hospitals and helping to save lives. I worked very hard to be able to start my own business and let me just say, I would rather pay a banking fee for an account elsewhere then ever bring my business to this bank. read more

US Bank: possibly the worse big bank in the USA. I have had an account with US Bank for more than 35 years. I first starting banking with them when they were known as Great American Savings and Loan in the Carbide and Carbon building at 230 N Michigan Avenue and South Water Street where I worked and where I later had an ad agency. I have been a loyal customer of theirs for over 35 years.The only time they ever took notice of me was when I had a lot of money in the bank. Do you know that each day you might fall into the venomous trap of overdraft with them that they charge you $36 dollars each day that you are overdrawn. Even if you stat your fall from grace because you are overdrawn by say $3 dollars you ill be charged $36 dollars each day. They have wheedled many many hundreds of dollars from my account, because I now barely survive on social security each month. More than double what Chase Bank, the biggest bank in the United States charges their customers for being overdrawn. To get the overdrafts back into one's account, one must talk with the branch bank manager. The helpful staff on the 800 number are only allowed to credit you back a single draft. It is only possible to have the overdrafts rescinded by the branch bank manager. I use the US Bank branch located at 3515 W Irving Park Chicago IL 60618. The very nice woman who rescinded the single overdraft for me on the 800 number took my name and phone number for the manager who was out to lunch for 2 hours on the day I called, and assured me that he would call me back. He never did. This is the level of how little they care about their poorer clients. I believe that the branch manager is named Mohammed but I am not sure who it is really. I am not fortunate to have large deposits so they don't really give a damn about one. Do not bank here. This is the worst big bank in USE. See this YELP posting by Bernie M dated 1/22/2013. Obviously nothing has changed. If anything it has only become worse. read more

This bank needs to have an "Express Lane" for quick transactions. It seems I am always stuck in long lines waiting on customers who are conducting a million different transactions while I just need a minute or two to withdraw or deposit some funds. It shouldn't be this way. Have one clerk just do deposits and withdrawals. This is ridiculous. If customers need painstakingly long transactions have them sit and wait for a desk agent. I can stand half an hour in line, take my turn and a customer who was already being tended to when I walked in will still be at the teller's window when I walk out. read more

Without a doubt the worst bank in Chicago. Try another bank, really any other bank the mattress would be better! Free commercial checking cost $22 per month, but in the process of changing after 14 years doing business here. I would rather burn the money than give them one more penny. I am enjoying a great experience at a professional bank that is twice the size of US bank so it's not the size it's the attitude. Combine the worst customer service of the DMV and the US Post office you would be in the ball park. They used to be a neighborhood bank but suffered through changes / takeovers Pullman, Park National and the people were polite enough and knew you when you came in to the bank. They were taken over by US Bank a few years ago and they really don't care about the account holders. The most recent addition the "manager" Mohammed is a real piece of work, an arrogant little man that suffers from delusions of grandeur. Napoleon of Irving Park, Congratulations you jerk, you are a branch manager of the worst bank in Chicago. "We are the Great and powerful US BANK ooh we are sooo huge and Pay No Attention to that Man Behind the Curtain!!!!! Went there to get change for commercial account and stood at the window for 15 minutes as 5 people ran around trying to get me $500 in singles. I asked one of the employees after about 12 minutes "how many employees does it take to get $500 in change? She looked around and answered.... It looks like 5, I got the vibe that she hated being there almost as much as I did. Bottom line is just don't! read more

Long lines, not enough staff on weekends where the large cust. flow is expected. Had to come to the branch to make the first deposit n had 9 ppl ahead of me in line which took forever to get to the teller. They suck. read more

This branch is awful. Slow, incompetent, and unprofessional. I banked with this branch for 12 years. I recently started going in more often to get important things taken care of. Each time, I had to wait at least an hour to be helped, greeted, or even acknowledged. I finally decided that I needed to close my accounts with US bank, as did my fiancé. read more

Only bank I have ever banked with. It only takes that one bad experience to ruin it all. I received a settlement check from my insurance and was looking to cash it in. The woman at the window told me they were out of money. Instead of kindly telling me the truth she told me the bank was out of money. Congratulations, I'm itching to close my accounts and dying to let anyone of my friends or colleagues to do the same due to your incompetency to hire workers to do the actual job they were hired for. Think I will take my chances with Chase Bank at this point. Granted their smiles are false they are still diligent to their duties and keep them plastered while remaining to their task. Keep up US Bank you're clearly falling behind on work ethics and lack standard customer service skills. How a bank like this should be able to stay open for so long is beyond me. read more

Out of fairness, I'd like to update my review of US Bank. I haven't closed the accounts yet and am considering giving US a second chance. After I ranted about my experience on Yelp and Twitter I was contacted by 3 managers. They made a very sincere effort to apologize for the lack of follow up and to accommodate my requests. Though I've been very frustrated with USB I am impressed by their efforts to retain my business. read more

Have only been to this location a couple of times. Had an issue resolved by one of the bankers in a timely and friendly manner. Drive thru-ATM is hard to get in/out of, though, because of heavy traffic on Irving Park. read more

this bank is broke. as big as this bank is everytime I come in her for my mom it's always a line and one person. this a huge old bank...

This bank far surpasses my previous bank. Im very happy with the service on all levels. This bank really takes care of its customers!!

Here's my experience with US Bank. I first got a credit card with them and then they sent me an invitation to open a checking account. I opened the personal account and kept a balance of 2-3k per month. This wasn't my main account but I kept enough in there just in case and used it to pay some bills. As a business owner I deposited my paychecks from my Chase business account through my phone. One weekend my business account with chase was compromised and I had already deposited the check to myself into this account. I found out on Saturday and immediately called to let them know about the issue. I offered to sent in verification that I owned the chase account and they were aware and were credited the stolen funds back to my account on Tuesday. US Bank didn't care. They closed the account and said there wasn't anything that could be done. Even though the check was no where near making my account overdrawn and even though I didn't use any of the funds from the check. Let me be clear though. They didn't close the account right away. For 2 weeks they limited my account to deposits only. This messed me up with the automatic bills that I set up to come out of the account. In the end they sent me a cashiers check for close to $4000 for what was left in my account. But that check took 35 days to arrive! It was dated and post marked 3 days prior to me receiving it... Avoid this bank! And I closed my credit card with them too! read more

If anyone wants to switch bank, please go to US Bank. Banking there for the last 4 years and what an awesome team working there. From tellers , bankers and the manager. I never walked into a bank where branch manager greet clients and shake hands. Love my bank!!! read more