I have never had an issue with any staff member at any location besides this one. We had an issue…read moreon our account. I called when they opened, said they did a ticket and Alesha would call me back after her client. Noon still nothing. I called twice.. never heard from Alesha until I called her the next day because she called my husband who is unable to answer due to work.. shut his card off without talking about a different possible option. No heads up. Said she called him to inform him but that's not helping anything. When I called to pickup the card she said I couldn't because it was his. Okay.. after she started upsetting me by her tone and repetitiveness. I called someone else, they told me they could possibly send through the mail, Alesha got on the line and told me I couldn't get in the mail and he would have to pickup, this was with attitude, I told her he can't due to work and she kept telling me "it's policy, it's policy"..blah blah. Needless to say I called the Franklin branch, they were very proactive, THEY ARE SENDING A CARD THROUGH THE MAIL! So it was possible. I picked up a card today for an extra till it comes in, I will say that a girl who's name starts with a T who works at this location was very nice in giving me the card. Kudos to her! Alesha.. apparently she's an assistant manager... who doesn't know policy apparently. Idk.. if she doesn't know what she's doing, sounds like she shouldn't be an assistant manager.. let alone work there in any position. But if they insist on keeping her there for whatever reason, she highly needs re-training. She gave this whole situation a whole round and round with attitude, when a whole other location approached the problem professionally and quickly. Idk why it was so hard for Aleah's to do this. It was very unprofessional of her and needs to be addressed for additional training.

Everyone here is so pleasant, extremely personable and willing to help. You are greeted by someone…read morealmost immediately, asking how they can assist. Usually very little to no wait.

Packing here for seven years. Always friendly and remember my name. Highly recommend.read more

I got to Truist bank on Main st. at 12:45 knowing they closed at 1 but still hoping I had enough…read moretime to get an account made and be able to walk out with a debit card. Jill Rosenberg the branch leader took me at the desk and was checking to see if the person who would usually do this was available turns out he was busy with another customer. She immediately willingly took me to her office and did it herself staying an extra 20 minutes to make sure I got what I went there for when she didn't have to do that. I just appreciate how willingly she was was to help me.

heritage bank and trust is always helpful and pleasant to deal with. convenient location for me…read more been doing business with them for about three years. thanks

I don't know how many people still look at Yelp, but I saw the low rating pop up on the side of my…read moreGoogle page and wanted to add my 2 cents in their favor. We've been banking with Heritage since fall of 2020 when we moved back home here. They were recommended to us by family who have also had a good experience banking with them. I've had NO problems with them and they've been very helpful anytime I needed anything or had questions. Debthy Brown in particular is someone we've talked to often when we came in and she's great, very friendly and knowledgeable. Granted, we're UBER careful with our spending and we've never even accidently had an overdraft or anything so I can't speak to how that's handled. I just couldn't see such a crappy rating on here for them and not say anything because it's kind of shocking to me.

Worked with Kent for our mortgage. Helpful through entire process, got us a competitive rate, and…read morewas accommodating. Consider them if you are looking for a bank, lender, or both.

we have been using the downtown Spring Hill branch now for 21 years along with the Port Royal…read morebranch for the past ten years and have never, ever had any problems with any rude tellers or others at all, ever..Thinking someone is having a power issue to come up with all these complaints are are totally unfounded and baseless..my wife has never complained about the "girls " at either branch and I have never had any complaints..I also bank at another bank which wont let me in now but FFM still does..Thats customer service that we want--not appointments to deposit..raise your interest rates for savings tho--everyone can give near ZERO..make a difference.

Terrible place to bank. They lost a customer today. Gave me the run around about notarizing a…read moreinsurance death claim. #theysuck