I had an excellent experience from the moment I walked in. Moi was incredibly professional,…read moreknowledgeable, and took the time to explain the products and services that best fit my needs. He provided exceptional customer service and made me feel genuinely valued. What impressed me even more was that the branch manager came over to personally introduce herself. That level of customer care is rare these days and truly sets this branch apart. Between Moi and the branch manager, they created such a welcoming and positive experience that I've decided to move my banking here. I highly recommend this branch to anyone looking for outstanding service and a team that truly cares about their customers.

Never been inside, since I'm not a member of this CU but wanted to post a review so people looking…read morefor a option for various denominations from an ATM knew about this place. One of the few that gives you the option. It's only the one on the left, but one is better than none. Sometimes you need hundreds and not just twenties. Not sure why more banks make this option available but thankful there is one near me.

Wait time could improve... as lines do get a little long, not that much of a big deal though. Nice…read moreservice and Adrian, nicest guy ever!

I stopped in to pick up some Euro's i ordered for a trip we are going on. The bank is quiet, clean…read moreand has friendly tellers that helped me right away with my quick pick up!

Lots of bank parking and roomy parking spaces. Easy access to walk to the ATMs. Convenient location.read more

Today I went with my brother who isn't very savvy with technology but he had to handle a wire…read moretransfer. Juan Urquiaga the agent who assists new bankers with accounts was SO extremely helpful! Juan patiently assisted my brother. Juan also helped my brother learn all of the great features on the Wells Fargo app. By the time we left, my brother handled his wiring, ordering a new credit card, and provided all of the copies (old school) my brother needed to feel secure with his transactions! If you need great customer service and is bilingual - please go see Juan. This young gentleman deserves a rai$e!

Had to delete my previous review:…read more I was upset about my experience yesterday, but branch manager Kevin took the time today to acknowledge what happened and made it right. I appreciate the professionalism and accountability he showed when addressing the situation.

My mom and I walked into Citibank Kevin (Branch Manager) asked if he can help us, which he did. But…read morethen we walked over to a teller and he yelled across the branch to tell one of the teller why she wasn't at lunch. Very very unprofessional. I turned around and told him you don't yell at the employee like that especially with customers present and he totally ignored me. Someone needs some customer service training and how to speak to employees.

They are amazing! They helped me with all my family's accounts! They were patient, informative and…read moreknowledgeable.

Great staff. Professional help from Argelia.Thanks Argelia. Really recommend Foothill Credit Union.read more

I contacted customer service by phone to get some past statements…read more The representative informed me I'd have to make an appointment to go into a physical branch where they could provide that since they're legally required to hold records for 10 years. After arriving for my appointment and sitting down, an employee of the bank dressed in a suit asked my name then proceeded to immediately escalate with an aggressive tone. She told me that she read my appointment request and that they can't get my Zelle transaction records. Instead I have to go into the app. I told her bank statements were fine then she got angry with me about that too and said they couldn't do that either. I asked her if I could call customer service. She brought me to an empty desk and dialed the number then left me there on my own. After 5 minutes of waiting, I wasn't able to get a hold of a phone representative. It just kept looping me back to the original menu. Bank of America is getting really bad with their service. But this location is the absolute worst by far! I've never seen a physical bank location be operated so poorly with such contentious managers.

I made a checking account and not even two days later I was unable to login. I was told that I…read moreneeded to go in person and verify my identity with two forms of ID which I did, and the banker who assisted me told me that my account was set to be closed in a month's time. I had already filed my taxes and arranged for the tax return to be sent into that account. The banker was on hold and just sent me home before the other department even picked up to continue helping me, and the NEXT DAY my account was permanently closed. I called again and asked why and I was told that my account was closed due to "suspicious activity" but that activity was just ME trying to log back into the account that they locked me out of. Now I do not have access to my own tax return money for absolutely no reason. This bank is ridiculous and they do not care about fixing issues that THEY cause.

I recently applied for an auto loan through SchoolsFirst FCU and was disappointed to learn that my…read moreapplication was denied. I understand my credit history reflects some difficult years. Like many people, I lost my job during COVID and also went through a separation, which created financial challenges that took time to recover from. Since then, I've worked hard to rebuild my life and have recently secured a stable new position that allows me to meet my obligations and move forward. What disappoints me most is that despite explaining my circumstances and providing information about my new employment, it feels like no one was willing to look beyond my past situation or help find a solution. As a member, I hoped my credit union would take into account not only where I've been, but also the progress I've made and the direction I'm headed.

Every time I go into schools first they really make you feel like they care. I appreciate their…read morepatience and service so glad that I switched from Wells Fargo to schools first amazing Credit Union.

I want to fly like an eagle To the sea…read moreFly like an eagle Let my spirit carry me... Why so serious Yelpers? 4.5/5 Self Service Haven't had the pleasure of asking for help at this location so I cannot comment, plead the 5th. Unless you can comment on the ATM? They have 2 inside the doors. One next to the tellers that offers larger withdrawals. Drive thru ATM makes it convenient for you to grab your cash and fly like an eagle. They usually have a security guard on site as well which makes sense for the PS note on the bottom. 5/5 Parking It is abundant and usually it has been rather empty. I guess not too many people park and go inside these days. P.S. There have been more people living on the streets that hang out by trees next to the drive thru. Just be mindful if you are going at night. (Hense the 4 of 5). 1 Cor 10:16, God bless

Usually I don't go inside for deposit and went West Covina location. Let me tell you. If you the…read moreteller name Priscilla cash box #4 watch out. No manner and rude with an angry face for a teller. What is wrong with you?! People go there just want to deposit their money. Why are you so angry?! No greeting nor a hi after give you a receipt deposit with annoyed face without a thank you. How can Chase hired/train a teller like this for customer service. When she spoke to you sounds like we are bothering her. Why are you got this job?! If you don't want to be there pls stay home, others will want to work. What a shame big bank like Chase have this such human being as their staffs. If this ongoing we might consider move all ours money to different bank. Kindly train your staffs for better manner and service. Need tons of improvement in this area. If you see Priscilla at this location run fast. Her attitude, manner, rude, throw receipt at you after deposit, without a thank you, and she'll ruin your day. I wonder how she got the job for a personality that interact with human but hate it. Why not consider other job that not require to see ppl. Will try not to go here.

This review is for B-MO I would give zero stars if I could. Their customer service is unacceptable…read moreand they are severely understaffed. Called the banker twice both times he's busy, and left messages with the operator and sent an email to him. Zero reply. Next step is to physically go into the branch and get the help that I need.

Worst service from the lady with the glasses on the teller line Thursday 01/25/24 at 3:10pm. She…read moredid not offer receipts and was very snobby the entire transaction. She was not helpful and spoke very sharply and very short. I don't think I ever had such a condescending, horrible transaction or encounter at any bank I bank with. Normally Bank of the West also known as BMO are really great to their clients and she was not. I definitely recommend a different location to get any of your banking needs met. If I didn't know certain things about banking already and my options for my financial transactions, I would have left even more frustrated. At least there is a lot of parking available, although entering and exiting the plaza might be a bit confusing at first because it is structured pretty uniquely. This is a convenient location for me, but when it comes to finances I think I rather go to a location I can trust their employees, and that they would at least give an effort to at least pretend to be professional. This caught me off guard, I am normally very proud of BMOs because they have mostly been very professional and seemed like they genuinely cared about their clients, I regret to say quite the opposite about this one.