i got some horrible news earlier today and i went to the bank and found it had just closed. One of…read morethe employees noticed i was upset and let me back in to stop payment on a bill that shouldnt have gone through. Adam helped me get the situation fixed right then and there. It reminds me why i have stayed with the bank of edwardsville for so long. I am rarely floored with customer service but i was today. thank you!

Spencer and Sam are absolutely phenomenal to work with. Great attitudes, lots of knowledge and…read morealways helpful. I absolutely love working with both of them!

When I moved to the IL side of the river, I was disappointed that there was no PNC Bank near my…read morenear home. When I lived in STL, my PNC was a short drive or a healthy walk away. I loved my bank and was with them for over 15 years. Unfortunately I did not look at the next town over to discover this PNC and I changed banks to one close to my new home. One year later, I needed to research and get information from a previous bank statement that was 18 months old. When I tried to do it on-line, I could not access my records. So I got on line and found that there was this PNC in Edwardsville. I made the short drive and explained my situation to one of the customer service reps. He treated me as if I were still a customer and helped my find the information I needed. It took us a good 30-40 minutes. I may not still be a customer of PNC, but this branch gave excellent customer service. If you live in the area of this branch, I highly recommend them. I wish I lived closer.

can't say I'll ever stop at this bank again. I started a new job and they bank with Bank of America…read moreand last Friday when I got my check I was in the area and thought I would just stop and cash it to have some weekend fun money. I was wrong! In the drive threw the lady was very nice and told me I needed to come inside since I didn't have an account there so they could thumb print me. Not a problem so I make my way to the lobby. It takes them a few minutes to find someone to help me but a lady appears and starts asking me million questions and thumb prints me. She never offered me anything to wipe my thumb off with so I akwardly stand there with my thumb out and wait to get done with the million questions. After that she tells me there's going to be a $6 charge since I don't have an account there?????? I didn't randomly pick a bank that I don't have an account with to cash my check at I picked the bank that it was drawn from no $6 isn't alot of money but one it's mine and two how you going to charge me to get money out of an account you hold? Won't be back and defiantly won't be opening an account.

Megan's frustration is certainly understandable and in retrospect, they probably should've…read moreexplained what was involved, including cost, to cash a check as a "non-account holder" My experiences, as an account holder, have been superb. The staff, especially Dawn (one of the managers) are wonderful. They call me by name, explain things to me, help me out with special requests, etc. Always a warm greeting when I arrive and depart. They are true professionals.

They went from the best credit union to the worst credit union they have developed the worst…read morebanking system with people accounts being mess up on the bank behave to not correcting are informing the customer that their system went down and customer service is the worse now with the workers getting attitudes for asking questions about your money I am pull all my business from them

I'd give my recent experience a-ZERO! We live 1000 miles away from any branch office. I have…read moretransferred money into SCU from my local CU many times, the last time was less than 30 days ago. Today I found out that they no longer do this. I couldn't even make a deposit with an ATM! I called SCU and the young lady FIRST told me to set up a "pop money" under Bill Pay (which ONLY transfers money FROM SCU & I need to transfer money INTO SCU. Then she said "we're getting a new system the end of the month". She then said "you can mail it in or you can do a wire transfer for $20 from your bank." I went back to my local CU and paid for a wire transfer. I pray it gets deposited before any overdrafts. We've been members of SCU since 2000. For the last 13 years, we've lived out of the region and have had great service considering we live out of the region. This is completely unacceptable There was ABSOLUTELY NO WARNING about this change went out to their customers who are out of the region.

Can I give ten stars? Honestly, they earn it. I just had a company try to rip almost four thousand…read moredollars out of my account, unauthorized. This bank stopped that transaction. I had my card on a list of stolen numbers, and I never even saw any bad transactions. They immediately issued me another card. This bank is on their toes! I just found out that their credit cards are far superior in lower interest than the ones that I have (switching to their cards). Also, I have bought Six Flag tickets and other entertainment tickets from them (huge savings for members). Now, that already puts them at ten stars in my book. But, even more than is how personable, friendly, and home town feel this bank gets another five stars. They are very helpful and courteous. They remember who you are when they see you, and they bend over backwards to make you feel like you are dealing with a five star bank. I can't never imagine banking anywhere else (seriously).

From the owner: Financial Services - Savings and Checking Accounts, Auto Loans, Home Equity Loans, Mortgage Loans,…read moreSignature Lines of Credit, Visa Credit Cards, Debt Consolidation, IRAs, Share Certificates (CDs)

Went to Glen Carbon bank to cash a check and had to stand in line for 10 to 15 minutes as teller…read moretalked to her friend about Halloween. Extremely rude.

I have not had 1 good experience with this bank in nearly 2 years. I can't make a deposit at their…read moreATM's as this option is never available. Am leaving ASAP

All I can say is bank of edwardsville much better customer service wise. Never took 3 weeks to get…read morea replacement card or resolve possible fraud. I even got a loan in 3 days from B of E. When Busey assembles it's company softball team it will be for special Olympics. No one there will just handle shit and take of things like old days. I have specific reasons for staying with Busey even tho I live out of state but as soon as I can I might as well run for a nationwide chain if I'm gonna get treated like another number. Be advised, look elsewhere

Busey recently bought out our local bank in a Edwardsville, Illinois. We pay extra principal on our…read moremortgage and have for several years with no problem. When I received our January 2020 statement, I noticed the majority of our extra principal paid ($544.75 of $605) was applied to interest, not principal. I contacted the corporate office immediately and was told it would be corrected and they don't know how it happened. I asked how it would be corrected in the future and was told I should "keep an eye on it" to make sure it doesn't happen again. Not even an apology. I visited our local branch when the next payment was due and spoke to two customer service agents that confirmed they were aware of the problem in general and my payment had been corrected but explained there was a programming glitch that had yet to be properly addressed. I asked had I not noticed it would it have been discovered and if an audit was being done and what actions were being taken to fix the problem. They stated "probably at some point" and it had been reported to the next level but weren't aware of any fixes to the problem. Again, not even an apology but more importantly, I wasn't assured they were working on a solution. I'll be moving my mortgage and all my business to a different bank as soon as possible.