The employees of this branch are simply amazing. So helpful and kind. I had to wait in the lobby…read morefor a ride and watched them in action, call people by name, help with understanding how to use their earned points. I don't go in the branch often but today was telling of how much these people CARE about their clients. Well done Chase!

Bad bank, sleazy behavior. Signed up a for a credit card to transfer balance. Their website…read morecontinuously says that part of their website is down and they won't let you transfer. When I called I had to deal with 10 minutes of them trying to sell me a lifeline necklace and medical insurance. When I finally spoke to someone, they were barely intelligible, and it was clear English was their first language, they just were unable to speak like an adult. Finally got the balance transfer done, per the woman on the phone, we'll see if it actually goes through.

Friendly staff and like the local support for community. Silvertips, Aquasox, and likely more but…read morethat's what got me interested.

I might have considered banking here at one time but an employee of theirs made a snide comment…read moreonce that wasn't appreciated. I wrote to their CEO about it. Never heard back. I will NEVER bank here now. Moral of the story: watch what you say or risk losing potential future customers (and even some current ones.) Go elsewhere. This place isn't worth it and I would give it zero stars if I could.

They abandoned this location quite a while ago, 2 years? Took their ATM too. To do anything branch…read morerelated requires traveling to either Port Orchard or Gig Harbor.

Good bank, great people, reasonable rates, with kiosk services widely available. It is always a…read morepleasure to visit the bank and deal with the friendly, helpful people.

My father had a very complicated banking problem involving his soon to be ex wife. Ursula, the…read morebank manager saw us standing around unsure where to go for help. She invited us into her office and walked us through the complicated and time-consuming process of researching my father's account for specific charges and deposits. I don't want to over dramatize the problem we faced but my father and I were both stressed out and Ursula couldn't have been more friendly, articulate or patient. We left more knowledgeable and relieved. A plate behind Ursula's desk says "Spread kindness." This bank was good to its word that day.

I have been banking here for quite some time. Recently I had the displeasure of speaking with the…read morecustomer service manager Whitney. Whitney is probably one of the least qualified candidates for her position. When I think of a customer service manager, I think of someone who is kind to customers and has far above average customer service skills. While talking to Whitney on a short phone call, she interrupted me at every possible opportunity. She kept trying to talk over me. She was very inflexible and non understanding of a very difficult situation. When I finally go tired of being talked over and interrupted, I did raise my voice and I did utter a swear word out of pure frustration and she took that opportunity to end the conversation rather than trying to reconcile the situation. It felt to me like she was trying to escalate the situation so that I would be angry and she would have an excuse to not deal with me anymore. I would recommend to her boss that she be replaced by someone who better represents the company in a kind and compassionate way. On the other hand, Shane at the Arlington branch was very nice every time I spoke to him, and I think he is doing a great job.

The check has finally arrived. This whole situation brought a tremendous amount of stress on myself…read moreand my elderly mother. None of the other multiple banks that he had IRA's with made us jump through any of the month and months of hoops that we had to with Kitsap. Glad to finally get to wake up from this Kitsap nightmare. Just a reminder, the only time we actually got any communication from Kitsap is when I finally got fed up and Yelped them. Also. You can see that most of my reviews are positive. Good riddens Kitsap. I hope they're able to get things together so other people are not victims to their incompetence.

I would give this place no stars if that was available. Customer service is horrible. Communication…read moreis horrible. They are disrespectful and do not care. They are worse than most banks and I have been to many. if you are looking for a welcome positive and reliable environment do not come here. They also like to lie and waste your time so if you value your time stay away because they don't value you or your time!