Great service to customers. Competitive returns on CD's…read more Banker that care about bank customers.

Great bank, Tom is very very helpful and really assisted me in setting up my account with them…read more Highly recommend!

Citibank is 1million times worse than your worst customer experience experience of your life…read more Imagine a bunch of people in another country bullying you for days on end because your phone was too new to verify, the one I added to my account for the very purpose of verification and I've had for 20 years. Closed my account no explanation withheld 370k from from Me for 3 months all because they are not held accountable they're fraud dept is ironically the biggest scam fraud I've ever witnessed and if you don't believe me check out the millions of threads online

Over the last few months, I've had consistently great service from Charlene Catron and Marcy…read moreLawrence... way above the other banks I done business with. They are each very helpful, informative and professional. Also, the location is convenient.

This is the most service bereft banking chain of all. If you have a choice, and we most always do,…read moreget another bank! I am moving funds out of this bank into a service oriented bank.

These guys are Great!! It is a very small location but you get the one-on-one experience. Very…read morecustomer service oriented and knowledgeable staff.

Been a customer for over 25 years, back when it started out as Amerimark. This is by far my…read morefavorite branch! The absolute best customer service! Everyone there is amazing, including Kevin and Patrick (who has since retired). They have all become like family! I love coming to the bank even though it's a 20 mins drive for me.

Poor location, awful hours and no drive up? Atm is so old fashioned, it is one step away from…read morehaving a crank on the side! Parking is difficult to begin with but not worth the hassle for a in and out transaction. Why anyone would pick this bank when you have so many to pick from in the area is beyond me!

Fabulous Branch. Great Customer Service. Staffs are friendly and helpful. Help me with business loanread more

Horrible customer service! They act like I'm bothering them when all I asked for was a deposit…read moreslip! Nobody was nice, no smiles and no thank you. I go to a PNC out of my way just so I don't go to the Glen Ellyn one. I've tried over and over to give them a chance but every time it's always something there, not enough tellers, a customer argument, rude tellers and a rude unhappy miserable manager. There is poor leadership at that branch!

Nice and competent staff. The only real problem is the bizarre choice to only have ONE teller…read moreworking both the inside and the drive-thru window. How do they expect one person to handle up to 4 simultaneous lanes of traffic (3 outside and one inside)? I had to make a simple deposit, they took my money, but I had to wait almost 10 minutes for a receipt. Simply because the customer at the inside window apparently had several transactions and a LOT of questions, tying up the teller's time. There were half a dozen others all waiting for her attention. There was also only one other employee onsite and they were dealing with yet another customer setting up an account. It was unfair to the teller, ridiculous for the customers and extremely poor customer service on Fifth Thirds part. If they insist on having the drive thru lanes all open and also have lobby hours, they need to properly staff the bank with more than one teller for ALL of it.

This is my favorite location. Everyone is always so nice and friendly I have not had to wait in…read morelong lines due to short staffing which I run into at another bank I bank at

Came in here to make a payment and had a decent experience. The people were nice and took care of…read moreme super fast. The only thing is that it's really weird to drive in. The bank has a very narrow entrance that's one way and getting out of the parking lot is very confusing. It is on the middle of Glen Ellyn and the railroad tracks.

My mom came in at pm a few weeks ago to deposit a check and open a new account…read more We waited twenty minutes patiently until the personal banker finished chatting about Europe with a client. We finally sat down gave the check from my moms business account to them for deposit and the teller who did the transaction posted 2,500 not the actual 25,000.00! She left for home and the vault couldn't be opened. It was a fiasco. They wanted us to go and said it would be taken care of the next day. Bank manager offsite and personal banker monotone as a robot with no concern! Glen Ellyn police were called by my mom due to the awful snafu. They were polite and tried to clear things up. It still took a full week to get my moms transaction straightened out. Avoid them!

I have had an account for almost 7 years with this bank. I opened it assuming that I would get…read morebetter service than I would through a large bank. Today, I got a call that my account was overdrawn by a little over $500. This is the second time this has happened in the 7 years I've had the account. They told me if I were to make a cash deposit by noon that they would pay the item that overdrew my account. So I did. And they didn't. So now on top of the overdraft fee from the bank I'll be paying a return check fee from the provider whose item was returned. There may be some benefit to using a small community bank, but don't use this one. A large bank's app would have alerted me immediately to the overdraft. I would have had simple electronic mechanisms to bring the account back into good standing without having to run to a branch with cash. And someone would at least have the authority to cover my returned check fee if they screwed up. Apparently at First American, nobody has that authority. I am counting the minutes until all activity has settled in this account so that I can close it.

I have been banking here for a few years now. This bank is small enough to know me by name and…read morewhat I need while large enough to offer competitive products and services. Their customer service is truly exceptional. I usually get to work with Rashida when I go there. She always greats me with a pleasant smile and is great to work with. I would highly recommend this bank to my friends and family.

Very friendly, accommodating, and knowledgeable about all products and services. I'd definitely…read morerecommend them. They are nice people who explain everything to the customer. If you aren't satisfied with your current financial institution, then consider the pleasant folks at Grand Ridge National Bank.

From the owner: We are a customer-focused, premier boutique bank which specializes in personal and business…read morefinancial services. Our emphasis on personability and employee individuality drives us to deliver the ultimate experience for both customers and employees.