I have worked with Washington Federal for the last 3 years and have always received great customer…read morecare from the staff at this location .

From the owner: WaFd Bank is located at 1840 N Hill Field Road, Layton, UT, 84041…read more We serve communities across nine western states with more than 200 branches and thousands of fee-free ATMs. We've been helping our neighbors thrive for almost 110 years. WaFd Bank is also an SBA preferred lender. As a full service commercial bank, we offer a variety of checking and savings accounts and business banking from large corporations to small businesses. While we offer the latest in digital banking tools, we know relationships matter. We are here to earn your business through straightforward solutions across all platforms. See why Newsweek awarded us Best Big Bank three years in a row. Member FDIC.

I came to your bank to pay on a bill, My planning so poor,…read morebladder ready to spill. When inquiring about your restroom facilities, The teller replied "tis beyond our abilities." The restrooms are private, not for reasons of purity, "you shall not relieve, tis a matter o' security." You see at this branch you're not welcome to pee. Their interest lies solely in collecting money. My dollars withdrawn, my account is now gone, My business transferred where they have a nice John. Great service requires working all kinds of requests When we find that, we consumers, we truly are blessed.

The worst location!!!! Sat in drive thru for over 30 minutes and they never answer their phones!!!!…read moreWill be taking my business elsewhere!!!

Fast and friendly service AlwYs happy and eager to help…read morewith any of my banking needs!

Macu's atm doesn't take cash half of the time, and it's completely shut off for another worryingly…read morelong portion. For a machine that's supposed to provide me the ability to deposit cash around the clock it has let me down so many times. The ATM has stole my card, kept my cash, and prevented me from depositing tips which is a large portion of my income. I have been dealing with this issue for longer than a year now and I am tired of being so inconvenienced by a machine that is supposed to be there when I need it. By the way, I had to pay a five dollar fee to get a new card after THEIR atm swallowed mine.

I discovered some Joy in coming to this branch. Ironically her name is Joy. She had brought some…read moregreat energy to this location. As long as she's working at this location that's where I'll do my banking.

Very friendly and helpful each and every time I go in! Especially when it came to changing my name…read moreafter marriage.

I worry that this credit union that I have been a part of for decades, has a huge customer service…read moreproblem. Their system of helping members that come in for loans, notary, etc is very broken. I have been waiting for 45 minutes to get a document notarized but they messed up their list of who to serve next - even though I showed them their mistake they said I have to wait while they help several other people that came in 15 to 20 minutes after me. I am going to miss my window of mailing this off overnight. - these employees don't know how to triage the needs of the members. They all have looked at the list and have seen all that I need done is a notary but still they don't care. One loan officer played with a clients kid on the carpet for five minutes while my timetable is ticking down. Not impressed at all at the level of people here.

I swear every time I come here there is a long long wait time. I hate it I hate it, plus all the…read morefreaking people pretending they are doing something when we can clearly see that they aren't. Is beyond comprehension..

The folks at this Wells Fargo have always been very helpful to me in modifying my accounts…read more(creating/closing/etc), and moving money around. I subtracted 1 (one) star because they do not have a dedicated mortgage specialist at the Kaysville location and the numbers I was provided and left voice messages with did not call me back. Also, it is a bit weird that when you have a question they want you to schedule an appointment, come in, and talk in person with a banker when you just wanted your question answered on the phone. However, they are really good a following up and calling you if you did not make it in to see them. A complaint about Wells Fargo, not this branch, is that their Credit Card division is separate from their regular banking. So if you walk into a branch location for a credit card question or issue, the best the bankers there can do is call the exact same phone number you would have called at home and go through the same process you would have gone though. But it is nice that they are still willing to help regardless and represent you.

From the first time I was a member excellent service and remembering to follow up with me on the…read moresituation and following up on other things that have arose because of the initial problem...

Applied for a an auto loan. Everything was going really well and was even somewhat approved. I say…read moresomewhat because the reason they denied me wasn't for a lack of what I made every month, nor my credit score, or my excellent payment history. It was because they couldn't verify my employer. How they verify is by literally googling the name of my employer and his company name, and if nothing pops up with his phone number, they deny the application. I'm a tile setter and make really good money. It's my boss and myself, no other employees. Everything my boss does is word of mouth and has never had to advertise. We do excellent work. When they told me they couldn't find him on google, I asked if they tried looking up his Entity #. Their response, "No, because we have to find his information on our own. We cannot use anything you give us as it could be falsified." And that makes sense, except for the reality that I could literally go online and create a fake website in minutes with any random phone number and call it "my bosses company here". That's not verifying information in anyway shape or form. An Entity number is a government issued number for licensed business and can be verified with a simple search in secretary of states website of whatever state the business is in. That cannot be faked. When I said this, they still said that it doesn't matter, because they weren't the ones that found it, that I was the one that lead them to the secretary of states website, and therefore is no verification.

It's an Okay bank but they need to stay open longer. They're losing business by closing at 4PM.read more