I opened my account in Whitefish Bay, the staff is amazing! I worked with Robbin and she help me…read moreset up my business account. She went far and beyond to direct me to another associate to help me with my business. This is something that she didn't have to do. I will open my personal accounts with BMO also just because of Robbin's dedicated service and support. She was very friendly and welcoming, keep up the great work and God bless!

This is by far the worst experience I've ever had at an bank I don't know where to begin…read more I'm not going to say names but they know who they are, I went into the bank to cash a check from check in go. I was referred to go to that bank from them cause do lots business with them. I tried to cash the check they couldn't verify the check so they decided to try to keep the check and wouldn't give it back to me craziness who does that. I called the cash store to get them verify it they wouldn't ever pick up the phone for them, I got the branch manager on the phone and they disregard there phone calls. It was the most ridiculous unprofessional and terrible customer service that I've ever witnessed in my life. After about 45 minutes of waiting dealing rudeness and disrespect finally somebody okay the check and they cashed it. They tried to apologize to me about the situation it was nothing to say Obviously you had a different agenda or you thought a certain way about me I really think this was some racism played into it too. I said to unprofessional teller since you're apologizing to me do me a favor give me a money order they couldn't do that because I wasn't a customer there smh. I will be filing a complaint with the Better Business Bureau and I also will be filing a complaint with the corporate office and write as many reviews as I can on Google , Yahoo etc. A person shouldn't have to go through what I went through, made me feel really really bad and I was embarrassed. The workers that work there I'm not going to say their names once again but they should be ashamed of how they treated me and they should be reprimanded for there actions.

Great service at our recent visit to UW! The lady that…read moreassisted me and my mom with her new debit card was very attentive. It was good to be back at this branch.

We have been members for over 10 years. We've stayed members due to the quality of service, rates &…read moremany local offices. Plus, the remodeled Wauwatosa office is very open, modern, and clean. My son loves the ipad kids area while waiting. Frank M, the financial advisor, has serviced us for over 5+ years now. Today, we just had our yearly financial check-up. Frank is very professional, precise & knowledgeable in many sectors. He always comes with many questions & suggestions for your life. He even answered our random tax return questions we had this year. This office also offers other services such as life insurance. Frank now has a local assistant at the Wauwatosa office & and Separate owen wealth management area, which is separate from the regular bank.

I think at the drive-through having the sign telling me to turn my car off if I've been sitting for…read moreso many seconds really offends me for some reason I die I don't know why also, their automatic tellers are awful. I will only go inside. They also randomly charged my account for a bad address fee monthly without ever trying to fix it even though my address was correct. They ended up crediting me back, but just the fact they did that blew my mind I really don't recommend this bank.

I came in this morning with a challenging transaction. I was in a grumpy mood and not my finest…read moreself. The young woman who helped me was Angel Millikin. True to her name, Angel listened well, came up with a solution, and worked with two other banks to fulfill my request, going above and beyond to make it happen. Because this transaction took a lot of time and we were waiting for others to perform, we took the time to chat and it turned into a deeply moving conversation unlike anything I've ever experienced in a bank. Just when you think service is dead, someone comes along and proves you wrong. That someone was Angel Millikin. I can't acknowledge her enough. I appreciate this lovely, helpful young woman with a gift for resolving tricky situations. Thank you, Angel. Thank you, Summit Credit Union!

Date of visit: March 31, 2026…read more I stopped in to get a cashier's check as I wasn't able to move funds electronically in a way that would work for me and I was pleasantly surprised by the efficiency and ease of my visit. Daniel helped me right away and when I inquired about a wire versus a cashier's check, whichever was cheaper, he recommended the cashier's check given the wire cost. That worked just fine for me and within a minute I had everything I needed to go on about my day. The entire transaction was seamless and he even gave me an envelope to put the check in. Wish all my bank transactions were this easy!

I moved back to Wisconsin this spring and had an existing account, and also opened a new checking…read moreaccount. I added my wife, who was also a previously on my account and has held a mortgage and a car loan with the credit union. I asked to set up the fast cash feature of the bank app (so I could deposit checks with my phone). I've used similar services at other banks, and I've never had issues. I was told it would take several business days to get it activated. Weeks later it was still not working, so I called again. This time I was told the feature world not be activated for a year. I protested as said that someone else had a agreed to activate it. They apparently dug up the phone call and listened to the conversation, and agreed to activate the feature, but said typically that they wouldn't do it for one year. Today I deposited a $250 check, and then tried to deposit a $1500 check. I was told I exceeded the limit for deposits. I would deposit the check in person, but only the drive through is open, and it's habitually under staffed, with a line of cars around the block waiting for service. ECU does not meet my expectations, I intend to find a new bank.