I really like the wells Fargo Bank system. I have been served only in this Bank in the USA for a…read morelong time. I ended up in Ogden for work. I needed to open an account for my LLC immediately. I was very worried because my English is not very good. I came to this office. The employee of this office, Stefanie Godinez, explained everything to me very well. I knew right away. This is a very professional employee. Thank you very much!

If you want to be lied to, cheated, treated like a number, disrespected, hated, and leave pulling…read moreyour hair out, then Wells Fargo is your kind of bank. I wouldn't bank with Wells Fargo if they were giving away free hundred dollar bills. The rude, nasty customer service agents are the worst in any industry or business I have dealt with.

The atm shorted me $120. It was after the branch closed so I called customer service to get help…read more Customer service informed me I need to go back to the branch to get my money during business hours. I do not have an account with bank of utah and customer service knew that. After taking off work early and driving to the branch they could not do anything for me. Very negative customer experience.

I just recently closed on a home in the Sugarhouse area. I've used Bank of Utah since I was a…read moreteenager (many years ago). I never thought I'd buy a home, but when I approached several lenders I saw that the interest rates were low and I could actually afford a small home. That being said, NO lenders could beat Bank of Utah. I tried credit unions and other companies but Bank of Utah still came on top. The best part was that were able to offer a conventional mortgage while others only offered FHA. Mike Medsker was my agent and though he works in Ogden he came over to meet me in a Salt Lake branch. Not even the Salt Lake offices with other lenders were willing to make the effort to see me. All my calls were returned, and emails were responded within a day, (usually hours). At closing I was worried I'd be hit with a surprise fee but it actually cost roughly $400 less than what I was quoted. Could not be happier and will continue to bank with Bank of Utah.

Ben is one of those rare individuals that approaches his business with thoughtfulness and love. He…read moregenuinely cares and tries to help people get into nice homes. He is also great to speak with and extremely positive! Ben helped us in getting a loan on a home in Utah. The deal eventually fell through because of a problem with the house. Our loan, however, was ready to go and we had a competitive interest rate. Once we find our dream home, I'll reach out to Ben again! Thank you Ben for you kindness and help. Diana and I really appreciate you:)

Ben was recommended by our realtor and I'm so glad we went with his service. Our experience was…read moregreat because: (1) Ben was there for us and super responsive throughout the process, from showing up to look at multiple houses with us to calling sellers agents to advocate for us to taking care of all the mortgage paperwork and being patient to explain the details to this newbie. And he had all the processes and paperwork set up efficiently and digitally so there weren't any hitches. (2) Being a first-time homebuyer made me feel very vulnerable generally, so I especially appreciated feeling like I could rely on Ben -- that he was honest and capable and would know what to do when and lead us through the process and get things done the right way the first time and for our benefit. (3) Trust was rewarded when everything went well with the loan. We got what other people tell us is a great interest rate and impressively low closing costs, and that despite there being some atypical aspects to our situation. And it all got done in just 18 days from offer to settlement. I'm very pleased and thankful.

Worst credit union I've ever associated with. Been approved for 8 days and still haven't finalized…read moreeverything. This place is a joke

Shae provided an absolutely phenomenal experience. She was incredibly friendly, easy to approach,…read moreand demonstrated outstanding professionalism throughout the entire interaction. Her social skills are exceptional, and she made everything feel comfortable, seamless, and even fun. Shae was not only knowledgeable, but also genuinely helpful.. taking the time to ensure I understood everything and felt confident moving forward. Her positive energy and kind spirit truly stood out and made my day better. I'm so grateful for her patience, especially with my jokes and lively personality--she handled everything with grace and genuine kindness. I would 10/10 recommend both Shae and the role she's in. She is a true asset and an amazing human!

I had been with America First for 35 years and have been happy. I called them today and spoke with…read moreTyler - what a great customer service rep - very easy to talk to and handle my process quick and easy / haven't next steps all while being very friendly - 5 stars for Tyler!

Quite a number of years ago I opened an account with America First. In the beginning they seemed to…read morebe so much nicer in the branches than other plaes I had done business, financially. I have continued to do business with them of and on for 20 + years, however things began to change in the past 5-10 years. Employees were not as friendly or helpful. I thought Mountain America was the the big, ugly orgor of Utah, but now America First is ranking close. They make mistakes with no genuine apology. It is weird but when customers make mistakes they see that we pay for it financially, but when they make a mistake there is no recourse. Recently I made a payment on a loan, then I get an email saying they are missing my payment. However, I made my payment at the drive up window, and I had told my son I had done that over the phone just after I paid it. But it is very difficult to prove because they hold all the information. While I should have kept the receipt, it got lost and now I have NO PROOF. Could the employee have misplaced it or taken it, I don't know, but I know I payed it and the proof is up to me. I will somehow prove it, but meanwhile I am looking for a new financial institution. Have you found one that is truly there to serve their customers and support them? if so I want to know about it. I know financial institutions are not what they were 20-30 years ago, but it would be nice to find one that still cares about their customers.

Terrible customer service. Constant issues with online banking and apps not working. Most…read morerecently forced all accounts into one access... work, personal, kids... no opt in or out... Special ordered silver dollars for grandkids... checked back after a month of waiting - no record, missed gifting them for graduation... Look for another CU.

I would never recommend MACU to anyone at this point after I was scammed and had them take my…read moredisability money from me , plus put it in my credit when they were infact paid.

I don't bank here, but I've visited several times with family and the staff is always friendly and…read morehelpful! They have notaries on staff, and will notarize documents for free for members! Depositing checks is always a quick process, and they have bowls of dum-dums at the desks. I snagged one because hey, they're the perfect size treat.

They changed their name to "Ascent Credit Union" because they are absolutely terrible and they're…read moretrying to hide that fact. Next week they'll have a new name! Their app and website is so unbelievably awful they're actively trying to make it difficult to pay bills so they can hit you with late fees. That's their MO. Do NOT bank or deal with these people. I would call them a pile of s#it but manure actually serves a purpose. They are a predatory lender, they are a pay-day loan office wrapped up as a credit union. Want to pay extra principle amount? No...sir your payments go towards interest. I cant stress enough don't deal with these people. Unless you love the answer of "I don't know" and "I'm not sure" and "please hold" You'll love this pay-day loan center.

I love this specific Bank of America location because everyone is super friendly and knowledgeable…read more They are willing to help you if you have any banking questions. I want to give a special shout out to Yaneth and Arturo!

Customer service could be a lot better. I will drive out of my way from now on and not go to the…read morebranch that's four minutes away from my house. I will go to the Brigham location or the Layton location. I go in there with some quarters and they will not take them because they are not rolled. I find that to be very very lazy. I got told by the other branches that they can do it they just choose not to do it if they are lazy about it so for that reason, I am not coming to this bank again.

Make sure you ask how much everything is going to cost down to the penny. Was told ordering checks…read morewould be about $20. They charged me $101 for 3 boxes of checks. The teller was not clear at all on a total cost for this. Unprofessional and maybe more training should be given so that one is not shocked when they see this charge coming out of their bank account.

Always understaffed and filthy with an odor. But Chase says it is sanitized daily for COVID…read more Hahahaha When you call you always get the message. "we are busy try your call later" with NO way to leave a message.

Best branch manager I've met. Super clean, super fast, super kind…read more Proud to be a chase member.