I don't usually write reviews, but Dulce Dominguez and Elizabeth Gutierrez at North Island Credit…read moreUnion truly deserve recognition. Before coming here, I went to five different banks and every single one of them gave me the same frustrating experience: vague answers, runaround, and zero honesty about what I actually needed to do. It felt like they were dismissing me without even giving me a chance to fix my situation. I had a debt issue that I had already resolved, but other institutions acted like it was the end of the road and offered no real solutions. Then I walked into North Island Credit Union and met Dulce and Elizabeth, and everything changed. They didn't just "help" me. They were direct, respectful, professional, and REAL with me. They explained exactly what the issue was, what paperwork or steps were needed, and how I could actually move forward. No judgment, no dodging questions, no corporate nonsense -- just two people who clearly care and actually know what they're doing. Because of them, I was able to correct the problem holding me back and successfully open my account. I'm genuinely grateful, and I can honestly say this experience has completely changed how I view financial institutions. If you're tired of being treated like a number, go to North Island and ask for Dulce Dominguez or Elizabeth Gutierrez. These two are the definition of what customer service and professionalism should be. Thank you both again, you made a bigger difference than you probably realize.

Dulce was sweet and super helpful! She was very personable and professional. My first time…read moreexperience here was great!! I can't wait to recommend family and friends back to Dulce's desk! Thank you, Dulce!

Great personalized service helping me more than once out of a jam…read more I enjoy the in person neighborhood person to person business model

This branch continues to be unexpectedly subpar with customer service lapses in response to…read morecustomer concerns. Calling the branch with concerns is virtually impossible since only messages are taken which are ignored; the direct extension is not given - ext 3000 for future reference. Time to bank elsewhere.

Excellent service from the staff…read more This credit union is clean and has tons of furniture. Great for when you want to sit and relax for a minute or two. Rates are competitive and provide you with a great value for your hard earned money.

I know I wrote a Yelp review of this business not too long ago, and when I noticed that the two…read moreindividuals I had previously worked with were no longer there, I'll admit I felt a little discouraged. Fortunately, the two team members who helped me today were just as exceptional. Anne and Andrew at the teller desk were not only helpful, but also jovial and knowledgeable. They made the entire experience pleasant and easy. I truly appreciate San Diego County Credit Union because it feels like small banking rather than big banking. Yet still professional and efficient. More importantly, they make you feel like family, or at the very least, a valued friend. Thank you to this location for always being so welcoming

Horrible bank! I went in to get change for my $20 dollar bills, since their ATM only dispenses $20…read morebills (I needed to get a whole $100 bill). And since they are a "sister bank" of my bank, which is MyPoint, I would think it would be okay. Apparently they don't provide change unless you open an account with them. WTH! A bank that doesn't provide change!? What a joke. Never am I opening an account with this bank. Instead I went across the street to SDCCU and they happily changed my $20s with no issues since I wasn't a member. Be better with your service Frontwave! I just needed change not a pot of gold.

I recently opened a checking account with Frontwave Credit Union, having heard it was a more…read morecustomer-friendly credit union. On 4/25/26 I initiated a wire transfer. Two days later I was notified by phone that they were refusing to complete the transfer. They claimed, without proof or in- depth research, that the recipient was a fraud. The purpose of the transfer was to purchase a medical device that I had researched and tested, and had found to be the only thing so far that relieved the constant pain I have had for over a month now, due to an injury by a pilates instructor, that also triggered a severe case of shingles. By denying the transfer, they have prolonged my pain and suffering. These banks should not have power to deny wire transfers on the basis of "suspicion" only, and should not have power to tell account holders how they may or may not use their own funds. Because I contested their decision, they have also closed out my account.

FIVE stars to the branch and the kind woman who helped me open my Girl Scout Troop account, even…read morestaying after the bank was closed. But zero stars for SURPRISE hidden fees labeled as "Excess Cash" on the statement, and the over 2 hours of being on hold over the phone for them to sort it out. I must have heard "Higher than expected call volumes...." over one hundred times. It's no longer pandemic time--hire more workers to help your customers, or you will find yourself with fewer customers!

Ridiculously slow. After waiting in line for 5 minutes, someone finally acknowledged I was there…read more 2 employees were helping another customer that seemed to have a complicated situation. After 10 minutes of waiting in line and no indication that I would be helped any time soon, I decided to go to a different branch.

I came in a wheelchair being pushed by my girlfriend to open a checking account. We didn't have to…read morewait long, and we ended up being helped by the bank manager, who had a framed award in the space behind her desk for 40 years of faithful service and she explained everything we needed to have explained about how things worked there at Mission Fed. Is anyone or you ever asked me what Bank guy would recommend I would say Mission Fed should be your first choice

I've banked with Mission Fed for over 20yrs they are always great to deal with any issue. I'd…read morerecommend them to anyone starting a new account, I recently went in to use a coin machine which I never knew they had it was so easy to use since I've had a huge jar of coins I didn't know what to do with they helped me showing me how to use it and it printed out a receipt to give to the teller and they added it straight to my account which was nice and easy!

I had an appointment at this Frontwave branch on April 14, 2026, and I want to express my gratitude…read moreto the young gentleman who assisted us (tall, well-built, and very professional). ​Unlike other institutions, he didn't waste a second of our time. He was extremely transparent about the current policies for 1099/self-employed individuals in San Diego County. He even made a quick call to his colleagues to double-check the best options for our specific situation. Within 15 minutes, he gave us a clear, honest answer and solid recommendations on how to proceed, saving us from opening unnecessary accounts. ​This is exactly how banking should be: respectful, honest, and efficient. Even though we didn't close the deal, I am deeply impressed by his integrity. Highly recommend this branch for their straightforward approach!

Needing to open new accounts as a result of moving, I was drawn to My Point by their attractive…read morerate on a 18 month CD. I visited the Carlsbad branch on El Camino Real and met with Cody who thoroughly explained the various account options and benefits and took me painlessly through the joining, account set-up and deposit sequence. He was knowledgeable, helpful and friendly.

My experience with the Carmel mountain location has been nothing but positive. Everyone was…read morewelcoming and friendly, Sharon went above and beyond and was incredibly helpful, she walked me through the whole process with my auto loan and made the process easier for me, she is very friendly, knowledgeable and just makes you feel at ease with the whole process. I highly recommend her.

I love Mission Federal! The employees are so personable and knowledgeable! I usually work with…read moreSharon, as she is so patient, kind and knowledgeable. Pedro is terrific, too.