Although, a friendly staff, not a transparent staff -- from the phone appointment to the clerk at the counter. If they tell you there is no fee on foreign currency exchange, there is a mark up! A steep one. Had I known this before the placed order, I would have gone the few miles to Escondido and pay the $5.95 fee for the exchange at any denomination. read more

Pros. Staff always friendly when engaged with me. Some good offerings. Seats to wait for reps. Yes, there is free parking very near or near enough. Cons. Staff are sometimes overloaded for the volume of business. Some bad offerings, expensive when other banks provide at lower costs. Have to make appointments long in advance to get someone with any authority to make out-of-ordinary transactions such as investments or accounts with more than one simple ownership. Phone calls may not be answered even by bots. High staff turnover. read more

Back in the day, this was my go to bank to pull out money. The staff was always friendly and the place was never too crowded although their parking lot would make it seem otherwise. This originally was a Washington Mutual Branch with after 2008 was taken over by the FDIC. What a scam if you ask me... they had enough daily deposits vs. withdrawals to survive. Must have been a backdoor agreement between the FDIC and Chase, which we will never know until the confidential documents are released 50 years from now. Regardless, came in here recently, pulled out money and was on my way. Felt very nostalgic. I'll be back for sure when in the area. read more

Walked in to such great and welcoming energy. Everyone was so polite and happy to help. Always smiling. Patty was amazing and so helpful! Never experienced such a great environment before. Fast and efficient. read more

Do NOT use this bank. We ended up with Chase after WAMU closed and I believe others. We have supposedly been grandfathered in from all these consolidations. We (luckily) just purchased a second home using US Bank (will be our retirement home). We asked Chase about this as well as our rollover retirement 401k. Chase had no time for my husband. This week we found out that a bank account that a teller put in some "special account" because then we were special, now has a $25/mo fee if your money drops below a pretty sizeable amount. Enough to buy a nice car. So my husband spoke to branch manager. I am 100% sure they will not follow up with us. So once we do move and sell our house here we will NEVER use Chase again. NOTE USBank was falling all over themselves for our business. They not only financed our second home but also are now managing our portfolio. I do not want to put specifics but if either the Branch Manager at this branch or the dufus who had no time for my husband have HALF the money in their 401k I will eat my laptop. as they say on SNL "buh bye" as they said in Pretty Woman "mistake, BIG HUGE mistake" - and yes now I go to twitter to let your corporate PR Folks know "Big Mistake" read more

The most ridiculous thing I've ever heard of at a bank! They wouldn't let me deposit cash into someone else's account! I was going to loan an out of town friend some money. Chase said I couldn't deposit since I was not on their account. I would understand if I was trying to take money out! Will never use that bank. read more

This is a comment on JP Morgan not Chase Bank. I am pleased with Chase and the interaction I've had with their people. Chase Bank has my checking and savings accounts. I have a Chase VISA but less than a year ago, I brought my retirement money to JP Morgan as Chase offered to refinance my home with a low interest rate if I brought my retirement $ to Morgan. I did and Chase (my local Solana Beach branch) gave me an awesome refinance interest rate. I wish I could have the same positive feelings and experiences with JP Morgan. I can handle some losses but losing nearly 19% of retirement was waaaaay too much. So about 4 weeks ago, (early July 2022), I moved my money to cash (for now) and away from JP Morgan's management. From Jan 2022 to July 2022, my retirement funds with JP Morgan lost nearly 19% in value. I knew 2022 would be a tough one but to lose nearly 19% of retirement was not going unnoticed and I told Catherine Pietro (the local JP Morgan Financial Agent). She parroted the party line and smiled, and told me all is well. Lesson Learned. Your savings/investments are hard-earned. Be very careful if you allow someone else manage it. I wish I could recommend JP Morgan, but they are heartless and I should have taken my money elsewhere. The "great" interest rate was not worth it. My bad. read more

I am currently on the BOD for a chapter association and we bank with Chase for our finances. Needed to make a deposit so, since this is the closest Chase to me, decided to make a pit stop. I walked in, and it wasn't busy. Clean and fairly new. I stood in line and there were several employees behind the counter. They seemed a bit preoccupied talking amongst themselves to note that I had been waiting several mins. Finally, I approached the counter and indicated that I needed to make a deposit. The guy wasn't very talkative. Typically, tellers say hello, ask about my day, or ask about bank products. My transaction was completed and that was it. Not THE best service, but the most convenient. read more

Every single one of their ATMs was down inside and outside but no one said a thing nor attempted to fix it. You would only find out by getting your card stuck while watching the "loading" sign. read more

The card reader to open the ATM wasn't working with my card, so as I leave to come back later when it the branch was open, I mention it to a girl headed in that direction. Not only does she ignore me, but it turns out she works there and didn't even offer to open the door for me! So rude. read more

Worst customer service ever. I was trying to pull a large some of money out of my account today and to do so I have to call and make sure they have that money to give to me when I arrive. It was already 3:30pm so I was trying to get ahold of a bank before they close at 5:00pm. I called multiple chase banks and only one answered. They asked me how much money I needed to take out and if I would be coming in the same day. This chase bank let me know that they may or may not have the funds to which they put me on a brief hold and got back to me letting me know they did. I let them know that I wanted to try calling the chase near me to see if maybe they would answer. The chase that did answer was way out of my way and there was no point driving to that chase if I could pull out money at the chase right next to my house. After calling the chase near me 8 times they finally answered at 4:07pm. When I answered all I got was a hello but no, "what can I do for you today" no, "what do you need help with" just hello. I then asked the operator about withdrawing the money from my account which she proceeds to tell me that thats not possible and that I have to call a day ahead if I want to pull out money like that. To which I tell her how I just called another chase and they said they could pull out the money for me. She never said she was going to check to see if she had the funds or even suggest that I request the funds for a different day. All she did was ask was ask me how much I'm pulling out, which is weird if they didn't have the funds to give me like she said, and tell me how she can't pull out those types of funds when I call the day of. To top it all off she talked to me as if I was a bother to her and annoying her by me asking her to do something that is, in the simplest terms, her job. I was respectful up until the moment where she told me, "If you are trying to pull money out like that the same day, you're supposed to call a day before so that we can have the money." Like I'm supposed to know or like if I was unconvincing her calling and asking something so obvious. To which I respond with, " that's funny because I just called a place and they said that they could pull out the money the same day". To which she told me, " well if the other bank has it there maybe you should go to them instead". Maybe chase shouldn't just assume that I have the luxury to drive how ever far just to pull out money, maybe Chase should of checked to see if they had the funds before telling me that I am supposed to call a day ahead so that my funds are there the next day, maybe they should of suggested for me to ask for the funds today so I could withdraw it tomorrow, or maybe, just maybe, chase should treat their customers with respect and not like they are just the bags of money in their bank. I, nor any other customer deserves to be talked to so disrespectfully for simply asking a question. Work on your customer service. Because I am a customer and I definitely don't fell like I was served in any way. I much rather give my business to a bank that understand that. Anyone who wants to be treated like a customer asking a question and not a nuance, I would highly suggest you don't go to this bank. read more

This is the worst bank! My Dad passed away and they refuse to accept me as the agent of the power of attorney for my Mom. I talked to my lawyer and the documents are set up correctly. I asked for a legal contact at Chase so we could figure out why the document is a problem for them. I have left repeated messages for Maria and she doesn't return my calls. I need to be able to help my Mom with bills because she has mild dementia. We are dealing with the death of my Dad and you would think chase would want to help us. Instead we are ignored. Please don't use this bank! read more

10 minutes of waiting and was never addressed while one associate shopped on her computer in the Special Customer office. Come on people! Head over to the coast to see how you are supposed to do your job. read more

I just visited our local Chase Bank in Twin Oaks, San Marcos by the Ralphs pharmacy to open up a savings account for our minor son. The bank representative name Maria R. was so helpful, and answered all of my questions. Thank you Maria for an exceptional service, and for taking care of our family's banking needs!:) read more

This location is closest to my residence and convenient. I went in couple weeks ago to inquire about opening a teen account linked to my account for my son. The teller told me to bring two forms of ID and it could be done in few minutes. Today, my son & I went in with his two forms of ID, checked in with teller and was asked to wait for next available banker. About 30 minutes later, we were assisted and taken into a cubicle by Maria. After sitting down and informing her why we had come, she asked what forms of ID we have and said we also need his SSN. That would have been nice to know beforehand. The teller I asked weeks ago just said bring two forms of ID, the teller I checked in with today did not mention anything at all and now after 40 minutes I am told they cannot help us without his social security number! What a waste of time, I wish the tellers were more informed and relayed information to customers and avoid wasting our time. read more

First of all, if I can give them no star, that will be my preference. Here is the story and experience with this Chase Bank: Deposit my money into wrong account (sub-account), then without my permission, they "help me" moved money to another (sub-)account. I believe it is a big flaw and an illegal practice. I don't believe any bank could do this to their customers read more

Friendly staff. Took care of my special request without trouble. They took the time to ask if there was anything else they could do for me or my accounts. They were respectful of my time. No bank is perfect but this management team is trying hard. Staff are well trained. read more

I needed to go in to close accounts and switch accounts due to a name change. Angela Reyes helped me from start to finish and she was amazing. She was patient and extremely helpful, even when I was frustrated from all the hassles of a name change. I really appreciate everything she did for me. It was so nice to have a smooth, easy visit during all the hassles of account changes. Thank you Angela!! read more

Yesterday I went to open a checking account. The banker helping me asked for my social security number and ID, and I said yes I have both. Then she told me I needed a green card too and would not open the account for me. The banker was a Mexican lady about 25 years old. I feel like she was discriminating against me read more

The worse Bank ever. I already close all my accounts with them and only one left. And I will close the last one ASAP! 1 teller is working most of times and it's overcrowded. The person is just walking there and asking customer what they want to do instead of accepting customers as a teller!!!! Stay away and don't waste your time. They replacing people with ATMs. read more

Horrible service. I sat waiting for a banker for 45 minutes and NOONE helped me. Do not recommend this branch to anyone.

The staff at Chase are always so friendly at this location as well as San Elijo Hills.

Damn yessi! You got a mouthpiece on you! I'd hate to be standing next to her in the bank line. On a brighter not. This chase is perfectly fine, don't worry people they are just like any other bank. No need to hate. Very friendly every time I come in. read more

1. Needed signature guarantee on stock certificate. Had been CHASE credit card customer for 5 years, 1 year's checking acct. at branch. Told me would not guarantee, not a customer long enough. 2. Tried to close checking account after $8.95 monthly service charges started.. Sidetracked to personal banker who spent 45 min. trying to stop closure even after me explaining why and that I had been in the banking business before retiring and knew what's what. Finally OK'd to close, only he could authorize closing (!) and would be charged $8 to close out, until I threatened to write regulators in a somewhat raised voice. Had to take all in cash, walked 100 feet to Bank of America and put all there. read more

Really like chase and especially like this branch. They are very friendly and fast. I have never had any issues with chase and have only had great service very time. Chase takes care of me. read more

I have been a customer of Chase for a few years, at least. I am considering withdrawing my funds for deposit in another bank. Why ?? I review activity of my checking acct frequently. through my computer. Almost every time I get on the Chase site to log in,. it notifies me that it does not recognize my computer. I request a number given over the internet, and when I have it I type it in and wala Chase does not recognize my computer. The only way I can determine what my current balance is to stop in at your branch at Twin Oaks ( which I have had to do many times ). I don't know what is wrong but I am very frustrated with Chase and if the only way I can review my checking acct, from time to time is to use another bank, I will have to do that. If you folks have some way of putting a stop to this nonsense I wish you would do so. Thanks for listening, George L. Beitner San Marcos Oct 26, 2018 760 591 - 4009 read more

This Branch's Chase is not operating like a normal branch. Me a Merchant client feel like they don't care if I am Merchant or not. I have to stand in line like others. This Branch offers 5 ATM machines but very low staff of Tellers and Teller support. Was in line today for tellers One Left to go on Break or Lunch 2pm On Friday with 7 or 8 people in Line.and Know one came to take her place so now down to one teller. This Chase doesn't seem to understand the more you make the customer wait the more likely there going to go to another bank that treats their customers better. If you thinking of opening a account with Chase I would not do it. Big Bank That doesn't care about their Customers.... Twin Oaks is offers very bad service in San Marcos and the other in Shopping Center at the other end of San Marcos blvd & Rancho Santa Fe area during the day is so busy with traffic its not ever getting my business again just had to get out of parking lot too much Street traffic. Last time it took my 20 minutes to get out of a dam parking lot. Never Again. Save No To Chase in North County San Diego. read more

I'm not sure what wrong with those negative comments. I really like Chase on Twin Oaks, the manager stands by the door and greeting everyone, the tellers are very friendly. They made my day today! read more

They have now reverted to ATM's and one teller. The line took 30min on a Saturday...wasted time!!!

This bank is Horrible, went in to make a simple deposit and the new cashier had to ask questions on how to do it. Don't they train their employees before letting them take responsibility of our money. The manager kept assisting people walking in before the people who were sitting waiting for help. Bad service!!! read more

Friendly and helpful Branch. Banker Chris is very polite and helpful. I like going here.

Personally, I hate Chase as a bank. But this one in San Marcos, gives this bank some hope with the friendly staff and good customer service. Needed to leave for school, and they actually called me back with the results at the time I requested. Kinda hard to see customer service like that nowadays. :) read more

I am not a member of Chase, however, I needed to make a deposit for some family members. I filled out the deposit slip with the information that was required. I walked in past 2:30pm on a Saturday and the place was basically dead (no line). I walk up and hand the teller the cash and deposit slips. She starts acting like it's such a hassle to look up my family members, when I have provided the information she needs to look them up. Frankly, this is not too much to ask and seriously...just do your job. Then she finally asks how my day is going when the transaction is nearly over which was so fake and forced. She hands me receipts and I say thank you and she looks the other way as if she didn't even hear me. I wanted to like this place since it looked nice inside and appeared to have coffee but this employee killed the experience. Her name is Carmen and I will never return here again because this just showed me that they don't have any good customer service skills. read more

This is a review solely on the CEO's of Chase. The employees here are great, especially Nicole. She has a professional rapport with myself, my wife, and two infant sons every time we come in. She and others know us by name and we appreciate that personal professional interaction...are you listening JP MORGAN CHASE? As a Customer with a MORTGAGE AND A HELL OF A LOT OF EQUITY BUILT UP, we APPRECIATE THAT PERSONAL PROFESSIONAL INTERACTION! STOP TRYING TO REPLACE THEM WITH MACHINES just to save a penny! And worse yet, you just sit back while these POOR employees take the brunt of the customers frustration after waiting in ridiculous lines for ridiculous amounts of time, all the while being asked if we have tried their ATM's (replacements). People in line start talking and the next thing you know there is a revolt starting. There was a time when the "bottom line" was the customer and not how much CHASE would save by NOT paying a living wage and health insurance to a human. You should be ashamed of yourselves. GREAT JOB NICOLE AND THE REST OF THE EMPLOYEES at CHASE its too bad the un-touchable upper echelon of management cant get it together. WE NEED AND WANT MORE HUMAN INTERACTION NOT LESS! read more