Bridget at the louise ave branch was very helpful. My mom…read morepassed in March and the first lady at downtown branch acted like we were horrible to return my mom's car instead of paying off her loan. None of us kids had the extra money to pay it off plus credit card. She was very unhelpful and stopped returning calls so went to louise branch. Bridget couldn't give any info either but was sympathetic and helped lay out the consequences of keeping car, selling, or returning etc. We left and talked it out and made a educated decision on what we needed to do. All we needed was some empathy not judgement.

Don't even bother trying to do any kind of business with these guys. I tried to resolve an issue…read morewith them and they refused to work with me to correct the issue and their so called assistant manger just hung up the phone on me. Stay away from this garbage of a company or your credit score will suffer for no reason.

Terrible. Can even get a regular teller and you have to talk to an online tellar if you want…read moreanymore than $500 from an atm. Waited 20 minutes at the atm and there was no one else in any of the other lines.

Horrible experiences with BHFCU, specifically with car loans. I would not recommend. The loan…read moreofficers I have worked with are less than interested in working on positive outcomes. Voyage FCU is much easier to work with.

Great rates on mortgages. Friendly, knowledgable people. Ask for Dan. And, no, I am not related…read moreto the bank in any way.

From the owner: You’re a big deal here—and we mean it…read more Frontier Bank is a locally owned, community-focused independent bank that has proudly served individuals and businesses since opening in Rock Rapids, Iowa in 1932. We’re committed to delivering personalized service with a high level of care, confidentiality, and convenience. When you bank with us, you can expect friendly, knowledgeable support, competitive rates on accounts designed with your needs in mind, and access to modern banking technology. We also offer fast, local decision-making on loans. Our commitment goes beyond banking. Frontier Bank actively supports the communities of Sioux Falls, South Dakota and George, Little Rock and Rock Rapids, Iowa through volunteerism, partnerships with local nonprofits, and by investing in local businesses. With more than 90 years of experience, we’ve built our reputation on trust, relationships, and putting our customers first. Let us put that experience to work for you.

This is for the Citi Cards service. I have been a Citi Cards member since 2008. Have had few…read morecomplaints in that time, such as a credit check when I didn't ask for one. The latest issue is regarding calling up to have them reset my password. Got one person on the phone only to be transferred to another person who tried transferring me to a third person who handles resetting passwords. Note that I said "tried transferring me to a third person who handles resetting passwords." While I was being transferred to that person, I suddenly got disconnected. It isn't the first time that has happened. My advice is to go instead to the local branches as you will get better customer service.

The customer service at Citibank didn't seem very professional or respectful. As a so called Gold…read moreMember, I thought they would provide better service and savings rates. I prefer Capital One with the better customer service and savings rates offered.

When calling Madison Trust, the ability of speaking with a live person is refreshing. The telephone…read moreprompts are clear and directs you to the correct department to answer your questions. I had the pleasure of speaking with many of the representatives. Recently my call with Raven was seamless and a pleasure. Raven as every other representative I've spoken with, has always been responsive, courteous, professional, and efficient. I thought I'd share my positive experiences with Madison Trust as my passive custodian and all their representatives!

on the positive side, their customer service is very responsive…read more however, that does not mitigate all the negative that it does. They take a lot of money to manage the account which really is nothing as the money went to another firm so i dont know why i had to use them. i thought that maybe they were there to protect me but no when the other firm turned out to be a fraud, they did nothing except continue to take money out of the account. then when i tried to close the account, they demanded a closing fee. they add no value.

Total disregard for POA power of attorney paperwork. Restricting access to funds…read more State filed and approved POA papers are ignored by Wells Fargo and access to funds restricted. Opens customer complaint and they now have three separate case numbers and no action taken. Missed December 30 deadline. Missed January 14 deadline and now saying wait until February 5. I guess time to file OCC and CFPD complaints.

If I could give ZERO stars it would be more appropriate! Months ago, WF starting sending my mail to…read morethe wrong address (after a decade of having the same address). I went to the branch bank to correct it, multiple times, but WF corporate changed it back repeatedly to the wrong address. This has now gone on for months, all the way through complaints up to a Better Business Bureau investigation. They have taken ZERO responsibility for it, and today stated that they could "...send mail to whatever address they wanted, per their policy". They have ZERO concern for the customer and have made ZERO effort to make sure my banking information is safe. I never chose this awful bank, they bought out a local bank where I had accounts, but the only choice I have now is to get out before my information is stolen. This is the worst customer service, of any business, EVER.

Very easy home loan process, the officer did a great job helping me gather all my documents and I…read morewas approved very quickly. They have a wide network in the area and made the inspection and survey process happen very quickly!

This is one of the most unsecured banks I've ever been with. i keep everything private no card…read moresaved on my phone nothing even with Amazon. No games, no apps I pay for. I had 5 different cards in one year alone due to fraud. I had $100s ripped off between Apple charges and door dash. I have no door dash account and have never had a single thing Apple related and they stuck me with these fraud charges. I quit have a debit card with this bank and my account is now just a bill pay account. This is not a secure bank and they will not help you if go in and prove otherwise. I definitely suggest one of the other 100 banks out there. And I'm not the only one to have this issue with this bank. They are not secure one bit.

Paid on phone a month ago. Then when Said l wanted to cancel they on phone hung up! I been asked my…read moreSS # not good!

This is in response to Wells Fargo Credit Cards. I signed up for their credit card and was…read moreapproved. I then got an email to call in and they went over all all my details again, asked more questions, sent me a text to my phone and I gave them back the code received. All was fine. I was told that the card would be here in 7 days. I got it and called to verify and turn it on. I got a notice that it was closed and couldnt be activated. I called in and was told that I had refused to send in a government issued id. That was incorrect - I was never asked to do that. I explained that I had done everything requested before, provided all info, they had done a hard inquiry with credit bureaus as Experian had notified me of that fact. I also told them that my name, which was causing the problem, has been my name for 60+ years, and that is appears on all bills, my license, my passport, all signed documents, a clearance issued by DoD, on my Global Entry card issued by the US government after undergoing extensive checks as well as doing a photo and fingerprinting. They wanted to send in a copy of some of these docs, or visit the nearest branch. I hung up and cut the card into numerous pieces. They had all the info, too much info, and had verified everything. I run into issues when going to the dentist, the hospital, a doctor, flying, etc. just because they don't know how to enter my name properly into the non-flexible fields on forms and applications - so it can take some time, if lucky, to find me at times. I don't need a bank or credit card to continue to cause me problems when they had everything necessary and verified it too! A bunch of idiots.

Not off to a good start on my auto loan. I set up automatic checks from my bank, but apparently…read moreUSPS is once again totally inefficient. Received 2 or 3 overdue paper notices, AFTER Wells Fargo cashed my check and it cleared my bank. Tried to call them but no way to skip all the Covid nonsense (like Wells Fargo would ever really give anyone a break. Didn't they create new accounts for people withOUT their permission?) Finally done with Covid nonsense and someone answered, but couldn't hear them. So tried their online service. They didn't like my proposed userid. OK, but then they made me type my password over twice again. I guess the folks that graduate with a 2.0 work for Wells Fargo designing their web site. Fortunately, the web site shows that they DID receive my payment, but not when. On the good side, at least Wells Fargo apparently did NOT charge me a penalty. I suppose their 4.34% interest rate was competitive or Tesla would not have used them for our Model S.