MBR for over 20 yrs and they are outdated and take forever to do anything. Last year they sent me a…read morereplacement debit card then 2 new debit cards w chips (took them a year to get a chip card in) causing all kinds of chaos for my acct. They are currently holding a deposit causing my acct to be overwithdrawn, this charging ME bc they can't process in a timely manner. don't bank here, go online

Matt Griggs, my mortgage lender, is as friendly and professional as you will find. He worked with…read moreme as I searched for a home and together we were able to work through some issues that came up. Matt is a real pro. Knowledgeable, patient, and hard working. It was a real pleasure dealing with him. He is a devoted family man and a real credit for his company. Thanks Matt...love the new house.

These girls that work at this bank are awesome. They've been so nice & helpful through helping with…read moremy mother's estate & banking. ANGIE is the best. Than you so much for your partience! 5 Stars All Day Long!

From the owner: We're a family of community banking teams driven by strong, local leadership. We combine the…read moreresources of a national bank with reliable, personalized service that's led to relationships spanning generations. Our size and strength give you flexible banking options including extensive branch and ATM coverage, as well as secure digital services to help you manage your money anytime, anywhere. We believe you should bank the way you want, so whether it's a home or vehicle loan, business loan or line of credit, your financial goals are our top priority. From personal connections to large partnerships, we work hand-in-hand to positively impact our communities, one customer at a time. Member FDIC | Equal Housing Lender

Excellent Bank (PNC location in front of Meijer)!…read more We recently needed to get a HELOC (we're building before selling current home). Started process thru different bank and it was a nightmare!! Decided to give PNC a try - to move our regular checking and savings accounts to - as well as apply for HELOC thru them. We are SO SO GLAD we did!! Everyone at PNC has been pleasant and responsive - from opening accounts to working with a personal banker by the name of Brian on the HELOC (and Cody online). Brian is EXCELLENT!! Highly recommend him! The whole process went quickly and smoothly - THIS is what banking should be ALL ABOUT - helping your customers! Thus far we're extremely pleased and would recommend this PNC location for sure!!!

The people at the branch are great, but that is where it ends. Every time I call customer service…read moreI speak with a poorly trained, uninformed person who completely lacks common sense. My latest call took place after receiving a security code that I didn't request. This means that somebody has used my login credentials. A very serious security concern. The PNC customer service rep told me to just ignore it. Dangerous! Another time I called about a transaction that I did not recognize (numbers didn't match up). I was told to contest the transaction. Fortunately, I didn't follow their advice because the transaction was a transfer to pay my PNC credit card bill. That information should have been obvious to them. If you think you will ever have to contact customer service, do not choose PNC.

My parents always used PNB and I have, also. The Granville Branch is my favorite because I have…read morelived and worked there. Friendly, helpful people who care about my needs and know their business (and mine!). I have dealt with some other area banks for work and other reasons, but have not really been pleased with them or some of their policies. I recently had a fraud alert and was able to call someone to head off problems and even delete things from my cellphone that had been installed remotely. Very grateful for that!!

There are better options for the average person who needs banking, especially if you're out of…read morestate. I generally use Citizens Bank as it's widely available from where I come from. However, it's nonexistent in Ohio. I tried Park National for a little bit and was unsatisfied. Once I left for summer, I got a call weeks later saying I overdrafted and owe the bank around $300 dollars. I disputed and argued and it turns out it was their mistake. Chase is right across the street, and they give you $25 bucks for starting an account if you start it at the start of the school year! I'm sure Park National is good for in-state users, but if you're out of state, there are better options!