Waited an hour to open an account. They did not ask who was next and skipped us twice! We had two…read morekids with us. It was beyond rude.

Convenient and easy to get to. BUT, they seem to have persistent staffing issues. They are always…read moreprofessional and friendly

I came in to check an account I wasn't sure if it was open or not. The banker came out and asked if…read moreanyone needed an banker versus a teller. I stated I did because I wasn't sure if my account was open and I needed my account number. Someone in line behind me stated they needed to open an account and the banker took her to her office. After being in line over 30 minutes I was advised the account was closed in November but I needed to schedule an appt to reopen it and the soonest was tomorrow at 11. Terrible service and that should be explained prior to standing in line because the banker took someone without an appt. The smell in the bank was also awful. Will not be reopening account due to this experience.

I came here next in line as I was waiting to be served, one of the bankers decided to say F*** me…read moreand attend to the person that was next to me when I clearly was in line first. She asked me after she asked the other woman if she needed help , so at that point you already asked her what she needed so I just let her assist her. I don't know if it's the way that I came into the bank as I got off at 7:00am so I do look a little basic but that does not give the right to just skip me in line. They need to do better because clearly I could I was here first and I tried not to be rude and sat HEY IM NEXT because then they would have labeled me as a angry black woman. But neither here nor there. They need to be more aware before someone come in here and slap the s*** out of one of them for the rudeness

Why is this PNC location a plus? Great drive-thru/ATM…read more I do all my banking is online, thus I don't frequent PNC brick-and-mortar banks very often. So when I do have a need, I usually stop here. Since work is out here, it's only logically to hit the closest place.

I love this location. The staff is helpful. They have a nice updated ATM in the lobby. The only…read moredown fall is they don't have a drive through.

People were fine but this is about as stupid a business model I can think of considering they…read moreclosed the New Albany branch I was going to. Now stuck with doing the traffic gauntlet to do banking with them. Considering moving the money come Jan 2me.

The people at the branch are great, but that is where it ends. Every time I call customer service…read moreI speak with a poorly trained, uninformed person who completely lacks common sense. My latest call took place after receiving a security code that I didn't request. This means that somebody has used my login credentials. A very serious security concern. The PNC customer service rep told me to just ignore it. Dangerous! Another time I called about a transaction that I did not recognize (numbers didn't match up). I was told to contest the transaction. Fortunately, I didn't follow their advice because the transaction was a transfer to pay my PNC credit card bill. That information should have been obvious to them. If you think you will ever have to contact customer service, do not choose PNC.

Excellent Bank (PNC location in front of Meijer)!…read more We recently needed to get a HELOC (we're building before selling current home). Started process thru different bank and it was a nightmare!! Decided to give PNC a try - to move our regular checking and savings accounts to - as well as apply for HELOC thru them. We are SO SO GLAD we did!! Everyone at PNC has been pleasant and responsive - from opening accounts to working with a personal banker by the name of Brian on the HELOC (and Cody online). Brian is EXCELLENT!! Highly recommend him! The whole process went quickly and smoothly - THIS is what banking should be ALL ABOUT - helping your customers! Thus far we're extremely pleased and would recommend this PNC location for sure!!!

Less then one star…read more I have previously banked at this location before with no issues. I have made large deposits at this location as well. I have been through the drive though many times and have never had any issues. When I went to this branch yesterday to cash a check for some needed cash during my errands the teller shocked me by refusing my request. I was further shocked when the teller accused me of not being the account holder. I showed the teller my ID that is clearly me. I offered my banking cards. None of this evidence seemed to change the attitude of your employees. I was made to feel like a criminal in the bank that I have been using for years. I was hurt and frustrated by their actions. I was also in a hurry with all of the things I had to get done that day. I asked if they could simply deposit my check into my account. This request was also refused. I requested that they just return my check to me and I would cash it at another branch. I was amazed when I was told they would not return my money to me. What right do your employees have to refuse to cash my check, then refuse to deposit my check and then refuse to give the check back to me. What right do they have to tell me that they are keeping my check and will not do any banking services with me. I was in a rush and they decided to hold me up for 40mins to dismiss me and send me away without my check. They gave no opportunity for me to prove that I really was the proper account holder. The story is very detailed and I am very willing to sit down and share this with you. After leaving your branch I contacted my home branch and described my horrible experience. My home branch was as shocked as I was at the way I was treated. When they contacted the Canal branch, the Canal location tried to tell my branch I never showed my ID and this was why they wouldn't cash my check. This was clearly a lie. Why would your bank employees fabricate lies about me when I am a loyal customer just trying to use the services I pay for? This is not something that should be tolerated at any degree. There needs to be light shined on the experience that I had with this banking branch so that no other goes through such a horrible experience. I do not know if they were unable to believe that a young African American woman could hold an account with funds in it or if it was just pure malice. I have been a resident in Pickerington for 15 years and my husband is a respected man working in the Defense industry. I have two lovely children who attend school in the area. Yet yesterday your bank made me feel like a common criminal...and worse made me feel racially profiled! I spoke to several other branching managers about my issue and they all offered me other actions that could have taken place to resolve my issue. This situation should never have played out in the manner I experienced. Going into a bank that I have banked with for years only to be held up for over 45mins to be told that I am not myself while they are holding my driver license with the photo of me in front of there face, along with me providing other banking visa cards issued from within their bank. The tipping factor was that they would not give me my check back. Every branch manager that I spoke to about this said that was unethical. So whatever problem that they decided they had with me that day was wrong!!!!! I want no other person to experience This!!!!! Please contact me to explain the bank's policies and procedures and help my understand why I was made to feel like a criminal in the very bank I chose to deposit my funds in.

I usually always go to a different PNC because it's closer to work. However, this location is far…read moresuperior to that one! Easy in-and-out access: Both parking and drive-thru have plenty to accommodate. This PNC is a stand-alone building. Thus, plenty of parking on the front, street-facing, side. Why does this matter Gwen? Their four drive-thru terminals are on the back side of the building. Soooo, customers never have to worry about pedestrians crossing in front of them, while they wait in line to pull up to the drive-thru banking portals. Confuse you? Yeah, well me too. Anyway... Circle back around, Gwen. Easier access = more inclined for me to use them.!

Update: Leah, the manager, did leave a voicemail, offering for me to call back, but acknowledged…read morethey were "super close" to closing time, which was 3 minutes away. Told me to call the hotline. ***** I had a very poor experience, this morning with Leah, the branch manager at PNC on W First Avenue, Grandview Heights, OH. Yesterday afternoon, I called the branch and spoke with her, because I noticed multiple fraudulent charges to my checking account. Leah told me I needed to make an appointment to come in. We made an appointment for 9 a.m. the next day, which is today, Saturday. Unfortunately, I had a personal issue, which caused me to miss my 9 a.m. appointment. So, I walked into the branch and up to the teller counter. I explained that I missed my appointment, and asked whether I could set up another time for that morning. The teller said Yes, and set my new appointment to be after the manager's 10:30 appointment. I confirmed by saying, "So, my appointment will be after 10:30, correct?" "Yes," the teller responded. Since it was now 10:10 a.m., I walked out of the bank to go mail an envelope. I walked back in at 10:30 a.m., and sat down to wait. About 10 minutes later, I observe a man coming in with an elderly couple. They walked straight over to the manager's office and began to speak with her about what they needed, which was to add a name to an account. The manager told them to go to the waiting area. As soon as the three get to the chairs, the manager comes out and addresses me, asking whether I have checked in. I explained that I was her 9 a.m., and that I was given a new appointment, which would be NOW. She basically tossed me out. I said, "What? I don't understand." She said, "Well, your appointment was a 9 a.m." I said, "Yes, but I came in and acknowledged my missing it, and the teller gave me a new appointment. She entered my name into your schedule." Leah says, "I'm sorry, but..." and she indicated she will be helping these three people who just walked in. I said, "I have many fraudulent charges on my bank account. What am I supposed to do?" (I frankly felt my issue was much more of an emergency than their account name change, and that I deserved to be allowed to KEEP MY APPOINTMENT.) She said, "I'm sorry. I can call you later." I said, "Well, how late are you open? 12 noon?" She said, "We close at 1 pm," indicating there was still time to help me. I went home, feeling disrespected and frustrated. I waited for that call. She finally called me at 12:55 pm. (I saw the phone light up with the PNC identifier.) I did not pick up the call, which I felt was disrespectfully late. It was 5 minutes before the branch was to close, making it impossible for me to come in and get service. She left no voicemail message. I will not be working with this branch to resolve my issue, which has now become critical.

I have been a customer for years but will now be closing my account. I purchased an item that was…read moredelivered broken, I returned the item to the vendor and have tracking to prove delivery. The vendor kept my money and the item, I went to PNC for resolution support and after an investigation which I was never contacted or allowed to give evidence, was ruled against and closed. I was never informed of this decision despite lies from customer service to the contrary. They do not treat their customers with dignity or protect their money

Good ATM - you can pick what type of bills you can get. Nice touch.read more

Christy, the assistant manager is AMAZING. When I had an issue with my account she was not only in…read moretouch with me on a regular basis, but she made me feel like top priority. I cannot say enough, I am so grateful to have such a great bank and if you have ANY issues, Christy is your gal!

This is my go-to PNC in the city…read more The tellers are nice and they acknowledge you as soon as you walk through the doors. I've had some good conversations with some of them too. I love that it's one big open room with lots of natural light. It's very calming.

I went to the bank deposit a cheque, the representive Diana was really helpful. I was not aware…read moreabout the PNC mobile app, we installed and I was able to deposit the cheque myself. Saved my time!

One of the worst experience I've experienced at a bank in regards to lack of information. I came…read moreinto the branch to inquire about types of accounts the representative I dealt with is not knowledgeable. For privacy purposes I will not name the banker. However it seemed like every time I ask him a question he had to get someone else. I understand that we are all new at some point. But if that was the case you should have had another banker with him. The parking at this location is very difficult and cumbersome. The interior seem to be very bland not a lot of energy going on. After this experience it definitely be motivated me to get a PNC account. I try to see something positive out of every interaction so I will say that the banker was dressed professionally and he was friendly.

This is my last time at this bank, you wait an hour in line with all the tellers available…read more Conversing and laughing behind the glass with a bank full of people and a line outside. Not to mention, the man I've been to twice lied about what is available because he didn't want to do more work.