I have banked at Mountain America for quite some time while also banking at other conventional…read morebanks simultaneously. As most may know, the service and products offered at credit unions are usually better for consumers and Mountain America is no exception. The service is always great. Interest rates, even on credit cards, are usually about 1/3 of what they are at conventional banks. Auto rates are much lower too. I plan to bank here for life.

My family and I have been banking with MACU for quite some time. Every time we have to make a trip…read moreto the bank we always go to Cody Randall. I suggest you do too! He is awesome at what he does! Thank you for making our visits fast and for always making sure we are taken care of. -Satisfied customers [:

Our neighborhood Chase Bank. We like it a lot, especially Beronica who knows all her customers &…read moreanswers all our questions.

SBSU was extremely helpful when I opened my account 14 years ago. Now, as then, the tellers were…read moresuper friendly and courteous. Online banking and bill pay continues to be excellent. The dark side:-- When problems occur, SBSU officials and employees, online and by phone, tend to be rude and disrespectful, sometimes in the extreme. In one instance, an unfamiliar name appeared on my account. In a laborious phone exchange, over several weeks, SBSU bank officials refused to delete the improper person's name. They insisted that it didn't make any difference to the security of my account. It was only when I threatened to withdraw my entire account and redeposit it in another bank that the relented and deleted the name from my records. More recently, I tried to send money through Zelle and, after demanding unnecessarily repetitive proofs and authentications, refused to activate my ability to send money to an individual. I am now seriously considering transferring my money to another bank.

Do not use the Richfield branch for a Mortgage. Miss leading information from day one. He turned in…read morean old credit report to the underwriter. Lied the entire time. More focused on his deer hunt than doing the paper work right.

Horrible bank, worst customer service I have ever dealt with. Have been trying to close my account…read moresince June. There is not a local Chase branch where I live, closed my account in June but they continue to send me monthly charge of $12 due to "balance under $50". I have made numerous calls, sent emails and even wrote a letter to the branch manager asking them to please close my account. Guess what..... just got another charge. FIND ANOTHER BANK

2:00 in the afternoon, 1 Teller, 5 people in line, two cars in the drive through. No one has even…read moregreeted any of us waiting. This is why I switched most of my accounts away from Chase. All their locations are similar. The Teller is nice and has a good attitude though. She gets the stars, Chase scores zero on this one. The bank should take me 5 minutes or less in and out. I've been here 10 and still waiting...

I have been banking with Mountain America for several years now. I have always had my direct…read moredeposit from the Veterans Affairs (the VA) made on the 26th of each month with out any delay. For the last year, there have been several problems and it Seems to be getting worse. Somehow the bank has changed how they deposit my money. They now deposit my money whenever they feel like it. My deposit is on the 1st, the 5th, and I have even waited until the 10th. When you call in and talk to someone they act as if you are bothering them!! I even went to my local branch in St. George on River Rd, signed in and waited for 40 minutes while 3 employees were having a discussion about their weekend. I finally got to talk to someone about my direct deposit and they went through my history and saw that for the last couple of years my deposit were made on or before the 26th. However, they told me that things have changed and they deposit the money as soon as they get it. I had set up automatic payment around the 26th but since the bank has changed it has screwed up my bills.I dont understand them. The VA has not changed when they deposit my money. So why has MACU gotten so bad.I will be changing banks as soon as I have my money. Mountain America Credit Union, you havecreally gone down hill fast.

I've been banking with Mountain America Credit Union for awhile now, always have a pleasant…read moreexperience with them. Great customer service, the personal bankers and bank tellers at this branch are really friendly, quick and helpful. It's located conveniently surrounded by a lot of other businesses plus closed to the outlet mall so it's always busy here. Don't come during lunch hours because it's usually a long wait. If you want a quick trip in and out the bank, come here early in the morning or before they close. I'm always happy with their service here so highly recommend it.

Fast forward. No improvement whatsoever. Similar experience at the Red Cliffs branch. The teller is…read morenew. Pulls his own phone to verify a cashiers check. It took them 3o minutes with a supervisor to verify a cashietrs check from my other credit union.

Top notch customer service every time! They are so friendly and always remember my name.read more

I have been with this bank for 10 plus years and have seen it grow and deteriorate at the same…read moretime. They shut off my debit card for security reasons and did not let me know. They said they sent me an email (no) and a letter (no). I guess they feel the city of st george is a security risk as I only use the card to pay our utilities. They refused to pay the late charges of course. This bank needs to be investigated which I am sure will not happen. I am currently searching for another bank for my personal needs. I will never recommend this bank to anyone. My wife says she likes the name. I feel it is not enough of a valid excuse to stay with this bank. They may go their merry way causing undo hardship on (certain) customers. Their customer service is 1 star also. If they did this to all of their customers, they would be out of business but would they really? I am sure the government would step in and save them! This bank has no integrity.

I have been super pleased with this Bank. It has the warm feel of a small bank, where people know…read moreyour name and care about you as a person. Pat in new accounts is wonderful and has helped me on numerous occasions with new accounts, name changes and notary services. The tellers are kind, always smiling and always helpful. I love that even as a small bank, it has a drive up window. The only drawback is that it isn't open on Saturday for a few hours for those who have to work long week days.

Most friendly bank I've ever been to. Great Customer Service!…read more Lobby is really big so you don't feel on top of each other.

I needed some estate documents notarized. I walked in without an appointment and was immediately…read moregreeted by a full staff. Austin handled the notary work and was friendly and professional. Great staff, great service.

We've been used Wells Fargo for years in other States, and this branch for the past 9 years. I…read moreused to dread having to physically walk in the bank for something.... But not at this branch. The staff here is always friendly and helpful and welcoming. It reminds me of a small independent bank with personalized one on one relationships- yet it's Wells Fargo - that I can access basically everywhere!

I never had any issue with this bank but was nicely treated with kindness and quick service. The…read morestaff is really nice and friendly. Even though it could get very busy sometimes but the tellers are fast and always smiling which is great to make each experience so easy and pleasant. I was in and out in a few minutes every visit. I would definitely recommend this bank to anyone who wants to open a new account or apply for loans. It's located right on Riverside Drive where crazy traffic can actually occur at any time of the day. It's very hard to get in and out at this busiest intersection. Unfortunately I've seen both crashes and accidents happened right on this spot not just due to speed but neglegence of drivers moving through. So be super careful if you go this bank.