US Bank in Othello says closing at 5 but at 445 they lock the doors and you can't get anyone to…read moreanswer the phone. I am going to switch all accounts and if you like good service I recommend switching your accounts as well. Awful customer service!!

I've generally had nothing but bad experiences with US Bank. I still bank there because my dad…read morelikes it but also use Wellsfargo as my primary. If you have to or want to use US Bank I recommend this one because the ladies there are nice, but I really think the inside could use some fresh paint. Then again, most us bank's really could use a face lift.

Best bank ever and does t restrict my financial needs They…read morealso were the only bank that I was able to use my debit cards and checking to purchase bitcoin miners as well as larger deposits to Coinbase to buy bitcoin- soon to be my only bank for businesses and personal real estate rentals

From the owner: Columbia Bank helps people, businesses and communities find financial solutions that fit…read more We do so by treating our customers like people, not numbers. We get to know them and find products and services that meet their needs and goals. And we give back to the communities we serve because it helps us all. Columbia offers the best of both worlds - the financial expertise and strength of a national bank with the customer service and care of a community bank.

This a the only community bank in Ritzville. Great service, they will help you with whatever you…read moreneed with your account or opening a new account. They even reimburse you up to $10 each month for ATM fees.

From the owner: Premier full-service community bank in Eastern and Central Washington.read more

Typical bank. These all seem the same to me. The window people at the drive-up are very helpful and…read morerespectful.

Unfortunately I was not able to get some paperwork notarized. I was told they can only help…read morecustomer that have an existing account. This was not mention on the called I had with them earlier.

I went to the Epherta branch and open it home Nicole the girl that help me was fabulous Thorough…read morespeedy and efficient and very friendly

Went to Moses Lake branch, used their ATM, paid their fee for a nonmember and then when I asked for…read morechange, service was denied because i was not a member. How do you gain membership when you are not helpful. Expected more from a credit union. Glad to not be a member of this establishment. Really wish i could give a half star.

The way Horizon is handling switching over their card technology is a mess. They do NOT strive to…read morecommunicate well with their members, don't let them tell you that they do! They cancel your card for the new card hoping customers will get it in the mail. A lot of people did not know about this. A phone call would have been a perfect way to communicate to their customers about this. The employees are frustrated and so are the customers. My daughters and I were waiting at the branch on Clover drive for an hour to replace my debit and credit card. I was told I couldn't replace my credit card yet, even though my husband was able to replace his at the Ephrata branch. Then multiple customers' names were called out for their replacement card but mine. The employee didn't bother to call my name and put my card in the back. It was frustrating.

Their card machine never works. Customer service is okay, they are at least friendly.read more

I have been very satisfied with their services. They are friendly, efficient. They know their…read morecustomers by name.