I have never encountered a problem with Summit Credit Union as a whole or this Waunakee branch in…read moreparticular. They go above and beyond to get to know their guests. It's amazing what satisfaction you can experience when you understand the rules of banking and loans and actually follow them. Read the contract, sign the contract, live by the contract.

This is not my favorite Summit Branch.... I recently got married (YAY!!!!). I'm the only account…read moreholder here. My wife has no bank account. The teller says to me "Your wife needs to be on the bank account to cash these." I then asked her why my wife couldn't just sign them over to me and I can cash them. She said no. My wife left as she had to run somewhere and I stayed as I had my own car (lunch break at work). I looked for the branch manager, the commercial lender found him. Mr. Jim Costanzo came out and introduced himself. He asked what was wrong, I told him. He said we could have just had my wife sign them over. I told him to tell his teller that. My wife had already left, a wasted trip and I drove from Sun Prairie on my lunch break for this nonsense. We did end up going back in and a different teller cashed these wedding checks no problem.... Someone must have held a staff meeting. Lets get it right the first time...

A shadow of what they used to be…read more I used to be a loyal customer of this bank. They offered attentive service, great interest rates on checking (5% - yowers) and a nice clean branch office here in the only Waunakee in the World. When I had CDs that were maturing, a banker would contact me about specials they were offering that I could roll the maturing funds into. The first change I noticed was that I no longer got the head's up when CD were maturing. They just got rolled into a standard low interest CD. Then the lobby hours started to get cut back. Now you can only meet with a banker by appointment. The drive-in is only open on weekday afternoons and the on-line banking service is difficult to navigate. I know that banking is become more automated and less personable, but there are better options available in Waunakee.

Since the purchase by State Bank of Cross Plains the service has improved and the knowledge base…read moreand expanded but the rates are still not the best you'll find

From the owner: When you bank with Lake Ridge Bank, you start a relationship, where we help you manage and save…read moreyour money, not just complete transactions. We provide a full range of services - whether you are looking for personal, business, wealth or ag we have the financial products for you. Whether you need checking and savings accounts, personal or commercial loans or investment or retirement planning, we're here to help you. In February of 2023 Monona Bank and State Bank of Cross Plains merged together to create a stronger community bank to help better serve South Central Wisconsin. We are excited to now serve 17 locations, more capacity to lend and more talented professionals to serve our clients.

We have been using this Branch of Summit since it opened. We seldom have to wait using the inside…read moreor drive up tellers. Staff is always friendly and do what they need to do to process your transactions. The only issue I have with this Branch is the staff changes quite often. Just when you establish a relationship with a "personal accountant" or the branch manager, they transfer to another branch. This is not uncommon with businesses these days. People do not stay in their positions very long. Summit on Blue Bill Drive gets the job done very well.

Fast and friendly and the branch honcho is best I've dealt with in quite some time. I have…read morewasted a lot of time in the past at the Washington St. branch, I quit going there long ago.

I have been using this bank as a second bank for several years. They closed my account without my…read morepermission and sent everything back to my main bank. I am livid!!

The folks at Associated Bank in Waunakee wrote the manual on customer service. I've been around a…read morelong time and have opened and closed accounts in lotsa towns (and states). Most banks do a great job of providing services; however, these guys are the very best. Sure, I can do most of my banking online, but then I wouldn't get that small town service with all of the personal touches that make gong to the bank a treat.

As they get bigger they get worse and have more turnover of employees. Unless you are an extremely…read morehigh net worth individual or don't mind poor service you will be better served by other local institutions.

Worst customer service I have ever had. Had a business account with them for 11 years. Also a…read morepersonal checking account. Stopped in because my kids had abused their iPads and had charged $800 in the Apple store resulting in overdraft charges. Brought paperwork from Apple saying they were going to reimburse me and asked if they could please not charge the $250 in charges. I was given the runaround told the manager was not there, and someone would contact me. While there she Asked me if my account was still a corporation account. I truthfully had no idea since when I had set up this account 11 years ago I was married and we did it together. I went into the bank to talk to them and instead of helping me they ended up freezing my account not reimbursing any of the charges and telling me they would need to close my account unless I can prove I was still a corporation. I know this sounds like a personal problem but how I was treated was unbelievable. I was so angry I told him I just wanted to close my business account, the bank assistant manager then said what about your child support Incredibly snotty. My child support is actually out of my other account which had nothing to do with this account. I believe it was a personal dig from the assistant manager. I honestly wish I had an audio recording of our whole conversation. I can't believe somebody like this is in customer service and has a job. She did absolutely nothing to try to keep my business and said it was like she was trying to lose it. I would absolutely never recommend this location. I left shaking and extremely upset.

Called for additional information about an offer advertised in last week's Capital Times. Was told…read moreby the woman who answered the phone that she didn't know of a CD having been offered at the advertised rate, checked her computer for current rates which were the same at branches which did not offer this special (windsor and appleton only) which I had already checked. I read the ad to her and she said the current rate was a number substantially less. Very condescending about me having legitimate information. I was simply checking to see if rate was still valid only a few days later after the ad appeared. She gaslit me and told me rate had never been available. So, was she uninformed or was the ad just bait.....either way seems like a bad place to do business

Short staffed and seems to have a staffing problems as staff turns over every few months. No ATMs,…read moreno drive through, and can't even enter their building. Very limited hours.