I just made a call about my equinox the lady was very kind to me and understanding. I'm autistic…read moreand disabled. I don't understand things good, but she was very kind and generous and understanding. Great advice. How to get my truck back from? Where the shop is holding it and won't give it to me. Thank you so much for understanding people like us. I truly appreciate it. God bless you guys.

Meant to review sooner!! We recently worked with Summit this past winter and bought a house this…read moreFebruary with Summit's help! My husband and I are so glad we worked with Keith and the team at Summit! Pros: -clean, accommodating facility (coffee!) -friendly, non-judgmental staff answered our first time home owner questions without making us feel stupid (had an issue meeting with another bank rep when we were shopping around who did just the opposite and may as well have rolled her eyes at me) -excellent communication and response time to our emails or calls -super straight forward and easier than expected process buying our home -credit union perks made us switch from Chase to bank with Summit! -app for online banking Con: -The only complaint I could have is sometimes there's a bit of a wait in line to see someone at the desk, but that's not always within staff control Thank you, Summit!

I get wonderful service if I go into the bank to get services at the Middleton branch. I also get…read moreefficient service at the drive up window. The tellers listened to my specific needs and were able to form fit the money service requests to meet our families needs. However to be fair, I travel extensively and need to do banking from other states in the US. When that happens the service goes down to one star. I have repeatedly been unable to get transactions and financial informations from the Credit Union over the phone. The staff at the call centeris ill equipped to address financial issues consistently. From now on I will take the branch number with me when I travel, because the call center consistently, I think, does crowd control and the ultimate service ends in a dead end, a huge waste of time, and frustrating .Most of the time I just love being a UW Credit Union Member. Just not when I step out of the city. While overall the Credit Union does great service, the call center should be avoided.

When things change, it is not always a good one. I had been a customer of UWCU and Summit before…read moreSummit was called State Capital CU. Back when Ron Dayne ran the ball for the Badgers. Now, this year, they get a new system. I move back, it stopped my card access to check me for fraud ID. Had to change my accounts to not get new fees. Then applying for a mortgage, I was denied a VA loan and asked to call Fairway. Nice students run it, but the mortgage is what sent me to another bank. We are told a credit union would be the best place to go. But, if Old National (Anchors), USAA, Bank of America and a few other mortgage brokers approved me at the same rate.. what gives? Please do better. I am not going anywhere, but more loyalty would be greatly appreciated

Tried to transfer my senior mothers IRAs to Schwab, but it didn't go well at all. Called local…read morebranch in Middleton but number goes to a national call center. Attempted to make an appointment to meet with them but apparently the call center forgot to tell the local office we were coming. Got there and they had no appointment scheduled and really didn't want anything to do with us. We waited a while but after no one really wanting to help us we left. Major disconnect between whoever takes the calls and schedules the appointments. Walk ins clearly aren't wanted or accepted so don't even try.

Probably the best kept secret in personal banking. You will not find a better personal bank…read more Checks are free. On-line banking is top notch. Free OFX connections which give you the state of the art web interface. They pay all my ATM fees regardless of how much or from what bank. I never get charged fees for anything. There is no minimum balance. You get a brokerage account when you open a checking account so you can buy stock or funds if you want but its not required. You can even open multiple accounts and have them linked together which is very helpful if you have personal and business transactions. Best of all, the people at the Middleton branch are terrific. Christine will know who you are and help you with anything regarding your account. She will greet you by your first name when you call. While they provide most banking activities, they cannot cash checks or take cash as a deposit. But keep in mind you can use any ATM for your cash needs and get reimbursed for fees.

One of my favorite offices to visit. The staff is efficient and always friendly. I couldn't see…read morebanking anywhere else.

The slowest bank that I've ever been into. Came in to make a deposit and the line didn't move in 20…read moremins! They it ever have two tellers working. It doesn't matter when you come here; it is always slow moving service. Heard the Rimrock location is better.

This bank used to be great. The merger has made it a train wreck. Tried to close my accounts today…read moreso I could go to a different bank and they said I couldn't since I've had recent activity on the account. The merger completely screwed up this bank and all its clients. You can't even consistently access your online banking anymore. Even customer service has taken a down turn, not surprising as it seems many clients are running from this bank.

I will never go back to this place and here is why: When I…read moreagreed to sign up for an account the person I was working with started asking me about old addresses and phone numbers. After the 4th address question I asked her if she was running a credit check and she informed me that they do a consumer report. The reason for my upset was that the addresses and numbers she was asking me about were from my soon to be ex husbands accounts and she NEVER told me before hand that they would be asking about those things. As a now single full time working mother it was a slap in the face I didnt need. I dont blame her for doing her job but the lack of communication is less than desired where money is involved. There were other things that put me off if the 20 minute encounter but that was the major thing. I would NEVER trust this bank with my money.

Monona State Bank has excellent customer service; they go above and beyond!…read more I opened a checking account with MSB back in high school and have been so satisfied with them that I've brought all of my banking needs there. I've had/have a checking account, savings account, mortgage, line of credit, credit card and an IRA through Monona State Bank. They are so versatile and cater to my every need. They make every process seamless (especially with on line banking) and most importantly, they keep me up-to-date every step of the way. My personal banker, Lisa, is always there when I need her and goes out of her way to make sure she has picked up any balls that I have dropped (and I drop my fair share!). She's also the first to say hi when I walk in the door, and makes me feel welcomed! It's nice to have the 'small town' feel, where everyone knows you when you walk in and welcomes you to the family. My mortgage lender, Micha, is the best! She helps me focus on the bigger picture and keeps my best interests in mind when researching payment options, re-financing, escrow, etc. She's extremely knowledgeable and is ahead of the game; I trust every piece of advice she gives. Micha came with me to the closing when I bought my first home - I was nervous and scared out of my mind and didn't know what any of the papers meant but Micha stepped me through them one by one and explained everything until I understood and felt comfortable with everything. I owe many thanks to Micha for helping me through that process. I met with a business loan officer, Ted, a few times to talk about business opportunities and what the markets are like - Ted was very professional and knowledgeable. He was able to bring things to my attention that I would have never thought of, and was able to lay out a plan of the next steps to take. Someone who goes the extra mile to make sure you're headed in the right direction and is looking out for you during the process is so valuable. I can't say enough positive things about Monona State Bank, they are the epitome of what a bank should be. I'll be a customer for life!

Staff was super helpful and patient. Very efficient process. Great conversations, and jokes every…read moretime I stop in!

Returning customer after 6 years. So happy to see the manager Eric is still there. I met Jolene…read morefrom Richland Center store. These people are so amazing and professional. I feel like this place is one of my neighbor hood stores. They explain everything. Highly recommended.

I have 2 business accounts and a personal account with WF. When calling you get a mile long phone…read moretree then eventually get a person who can't help so then get transferred to someone whose second language MAY be English and the info about the account you called about needs to get started once again. No chat, no real service.

I personally worked as a teller at this location and can confidentially suggest you stay away. I…read morevalued my work here and believed in the dedication to the clients, however despite being the highest performing teller in the region (to the point of being personally asked to train others in regional conference calls) I was let go. The release was messy as well. A banker and another teller had unfortunately failed to properly complete closing procedures and both signed their names stating they had. When the conversation was brought up both individuals stepped forward and took accountability. A few days later the district manager would arrive to alert me that I was to be let go, as I was scheduled during the shift that the other two individuals failed closing procedures during. The district manager had no information related to the reasoning for my termination but recommended contacting HR. Human Resources did a deep dive and notified me that on record I was terminated solely for "falsification of documentation." I asked a current working employee to send me an image of the closing check list which they provided, and it did not include my name. My belief is that the branch manager saw an opportunity to remove the highest paid hourly employee and jumped at the chance, meanwhile Human Resources didn't do their due diligence and ask for proper documentation during the filing of the termination.