I have had TD bank for years but the moment fraud happens, they will not help you. It doesn't…read morematter what evidence you provide, you will not get it back. The supervisor Antonio from the Fraud taunted me and said to not even both to re-open the claim because he will make sure it is denied by his team. A nasty experience.

The customer service at the 3885 107 NW Ave location in Doral, Florida on August 5, 2025 was…read moreabsolutely deplorable. I explained to the representative that I was in the military and needed two rolls of quarters to do laundry while I was here in Florida for a week on official government orders. He rudely told me that they would not condcut that type of transaction because I didn't have an account with this financial institution. I explained that I had my accounts through USAA being an active duty military member. Rather than assist a customer with such a simple task, he tried to sell me a product and open an account. Unfortunately this does speak very highly for TD Bank as it quite simply shows that they DON'T care for customer service but rather trying to enhance their quota. I would highly recommend taking your financial services to a professional institution that emphasizes customer care before anything. Unfortunately I will be exercising my freedom of speech and creating a mockery of this establishment and their complete lack of professionalism!!

I don't know where the manager works but definitely not here. 7 offices only 2 represe, and one…read moreteller. I called to make an appointment multiple times and nobody answered. I tried online. you need to have an account to be able to make an appointment. I need to close my safe and it's impossible. I arrived to the office. 3 gentlemen looking at me telling me they can't close the account and they don't know if I can speak to someone on the same day. it's 3:00PM. It's a dead office. The manager doesn't work obviously. If you need something nobody can help. They don't want customers here.

Is this real life? Waited 55 minutes in drive thru to make a few deposits. First of all, out of 4…read morelanes, only two were working properly. This is totally unacceptable, BOA! When my turn finally came to make the deposits, the teller was in a horrible mood, texting and completely and clearly not in the mood to deal with customers. Customers should not have to deal with bad moods and "faces". People have busy lives, and perhaps coming during lunch break should not take an hour for two simple deposits. Change your personnel and most importantly fix your issues, so glad I am not customer and definitely avoid this branch if you could. You can save lots of time.

Service was terrible, the banker on appointment did not seem to want to work and was not very…read morehelpful. I am now seriously considering switching banks.

I don't like the location of this bank. It's not the easiest to get to or exit…read more They have drive thru ATM that works fine. Inside, the line is usually very slow, so you're better off at doing transactions at the machine.

Osiris from Doral branch was very professional and resolved my issue in a timely manner.read more

From the owner: Tropical Financial Credit Union is one of South Florida's leading financial institutions offering…read morereward based checking & debit accounts, savings accounts and low rate lending products such as new & used auto loans, auto loan refinances, jumbo & traditional mortgages, mortgage loan refinances, home equity line of credit (HELOC), personal loans and lines of credit and more. TFCU also offers a variety of credit cards that offer low rates and rewards on all purchases made.

Everybody here is very nice and welcoming. Kiara is a great point of contact and always takes good…read morecare of my needs. Last time I got an appointment with Andrea but it turns out it was too soon for the CD renewal. Despite that I have a good opinion of Andrea as well. The main issue I have is with how old this location looks like. Even the floor have very old carpet and they have a machine dehumidifying and helping cool down the place. This branch is in a urgent need of upgrades.

Yirka provides excellent professional service and is very helpful. She and the bank manager went…read moreabove and beyond to make sure we had all our questions and needs satisfactorily addressed and we did. This branch is not the closest to me but the service is excellent even when you just need a teller.

I don't understand why people are complaining about this branch. I've never been in the line for…read moremore than 5-10 minutes. Always been greeted with a smile and highest level of cordiality. There's always parking available.

This is a small satellite branch in west Doral right off 41 street. It is quite convenient and…read moreusually a good bet because it is not nearly as busy or crowded as the 87th Ave and 36 street office. I came here to do a pretty complicated transaction, Anthony Machado was very professional, took the time to explain what was being done at every step of the way and focused on solving the problem in an expedite manner. In this day and age where banks are actually charging us user fees to speak to tellers, it is refreshing to see that customer service is alive and well. The transaction was conducted in a professional and expeditious manner totally exceeding my expectations. Well deserved kudos !!

Very kind and personable people I came in contact with. A few of them reached out and I accepted…read moretheir business cards and still have them in mind on future car purchases.

How can anyone trust a financial institution that doesn't even answer the phone? I've been calling…read moresince Monday, spending hours on hold, and no one ever answers. I even wrote a letter and never received a response. Then I tried chatting with a representative who was very polite, but all they did was tell me to call the same phone number I've been trying for days without any success. Terrible customer service. I could never trust this institution with my money.

Update from 02/16/2016:…read more They have gotten so much better since my last review...! Today they had 3 tellers, so even when the line was long, I only spent 13 minutes exactly. I also came about 2 weeks ago, and even when the bank was about to close,they had 2 tellers and the line moved fast! The manager was there assisting the tellers, and everyone threats you super nice and friendly! TWO THUMBS UP!!

One of the worst branches. Always a wait- regardless of the service. Heaven forbid u need to see…read morethe agents. They will never tell u how long of a wait it could be. Avoid this branch. Not good customer service at all.