Person at door was amazing! She was helpful and efficient. She save us a long wait as she found out…read moreI was there for a handicapped placard and she took care of it right away.

I almost didn't write this because so many of the problems of this place have to do with the…read morebewildering new check in system which makes it shockingly easy to lose your place in line. I will update this review when they get the bugs ironed out because historically this place has great space and facilities and a nice staff. But my recent trips here have been exercises in blood pressure escalation

They are so slow. They take care of one customer then rest for 10in. Then they come back and do…read moreover again. They have 12 windows and only 3 opened at a time.

The new office is large and quick in and out with an appointment. The concierge tells you where…read moreyou should be in line. In and out in 10 min

The women who work here are great but plan on spending half a day here. I came first on a Friday…read morearound noon and got number 16 and they were only on number 67!! I didn't stay but came back at 9 on a Tuesday and got number 45 and they were on number 24. It still goes very slow!! I usually renew online but couldn't this time. I heard you can go online and make an appointment but it's about a month out for appointments so you would have to do that ahead of time - plan well!!!

It's definitely a hike to get out to this office, but it's worth it in the end…read more I was renewing my license and went to the Crooks SOS location and was pissed off by both the wait time and the rude service, so I said screw it and drove out to Romeo, having been there 10 years ago. I walked in, and grabbed a number. Grabbing a number at an SOS office is always a terrible thing. You sit there with this slip in your hand, waiting to be called as if I'm buying deli meat. However, I only ended up waiting about 5 minutes. The woman who helped me was very nice and we ended up joking around by the time it was over. If I had to rate my new photo, I'd give it a 1 star. My face looks terrible in two-dimensions. Still, not their fault, more my parents' fault. One big thing: THEY DO NOT ACCEPT VISA! I should call Morgan Freeman to fix that. They have an ATM that charges $2 if you don't have MasterCard or AmericanExpress. All in all, I'm perfectly happy to drive an extra 45 minutes through the pleasantness of Romeo to get my Sec of State on than have to deal with the stereotypical SOS offices near me.

absolutely amazing service! I was a walk in and was told I may not be able to be seen (it was 3pm…read moreon a Frida, with no appointment availabl) I assured them I would wait, just in case I was able to be seen. About 7 minutes later the nice lady at the check in called me up and let me know she was able to get me in due to a cancellatio! I couldn't be happier with the service and the employees and the welcoming environment !

I would give 0 stars if I could. Lady at the desk as you enter was rude and then I waited 1.5 hours…read moreto be called! Finally, I went back up to her and she says " you must not of checked in" Yes! I did...she asked me for my appointment time and name... Then said have a seat and wait to hear your name called....Only 3 people were working.... and a huge group of people waiting to be called! Horrible service! Whoever runs this place needs help!

I love this location. I will go out of my way just to come over here to get my DMV transactions…read morecompleted One of the most helpful, courteous, great service Secretary of State office I have ever visited. The customer service is superb. They treat people like people. They are fast and expedient when getting your drivers license in any type of DMV actions needed. Keep up the great work. Thank you for helping me get my disabled placard because I am a disabled vet. Thank you for all that you do t in taking care of veterans.

Let's be honest: nobody likes going to the Secretary of State. (If you're a follower in a part of…read morethe country where there's no SoS it's the equivalent of the DMV.) On a good day it still probably only racks up 2 stars from me. That's apart from the late, great SoS at Washington and Congress that somehow no-one knew about and I could always get in and out of. That place was a 4 star review at least, but I never would have reviewed it cause I didn't want the secret to get out. As it was it probably closed up to lack of business. I only went in to renew my tabs yesterday, and was going to give one of those computerized kiosks where you can just do it yourself a whirl for the first time, but when I walked in I found a large cardboard stand up cruelly bearing the image of one of the kiosks, saying it had been relocated to a nearby Kroger. Well, I was already there, and the weather was lousy, the roads weren't great and it was only 9:15, a mere 15 minutes after opening. How bad could it be? I walked up to a touchscreen, put in my phone number and got a text saying there was 48 people in front of me. I inwardly groaned, but I've waited in queues longer than that at these places; at least I could sit down and mess around on my phone. I figured it might be an hour. It ended up being two hours before they got to me. You can now make appointments and for awhile it seemed like only appointments were being called up while us walk-ins languished. At one point a guy in the row ahead of me started loudly protesting this. At another I got a text saying there were 10 people ahead of me. This would have been good news had I not received an identical text 15 minutes prior with the exact same message! A quarter hour later and I get that non-update. No progress whatsoever. That appointment stuff was really a drag. It's like if you went to Cedar Point and the ratio of Fast Lane people to regular ol peasants was way skewed and only Fast Lane people seemed to be getting on the roller coasters. A couple times the lady next to me said she should gave gone to "that other Secretary of State". I didn't bother asking which one, but maybe I should have. I feel like the one by my parents condo at Metro Parkway and Gratiot gets comparable crowds and eats through them a lot quicker. When I finally got up to the counter I do have to say service was fast and friendly. So don't think this one star stink bomb is aimed at the long suffering clerks who have to deal with an endless succession of cranky people. It's this understaffed, annoying bureaucratic government institution I resent. I guess next time I know to make an appointment or go to Kroger.

The review was fair but i had to go to different pages to get my information but it really wasn't…read morethat bad the experience was good.

I went in yesterday for a duplicate title as I found out I was never given a title when I purchased…read moremy car. I didn't set up an appointment unfortunately as it was last minute that I needed a title to buy a new car. I was in and out within less than 15 minutes. I was so impressed with how quickly everything went despite not having an appointment. I will now forever use this location for all my future needs.

It's been a while since I've been at this location but I have to say I had no problems whatsoever…read more Wait time was minimal. Maybe 5 minutes from my appointment time. Easy peasy.

It's such a chore to do this every so often, but here I was again at the Secretary of State to…read morerenew my drivers license photo. I made an appointment on the website since they're open late on Wednesdays and went to this branch since it's close to home for me. I will say, it went a lot better than expected and the staff moved quickly with efficiency. lobby area is clean, staff is friendly and the lady that helped me was awesome. The location isn't huge, but was nice and seemed to be in good working order. They want you to check in but to be honest, there wasn't anyone at the booth when you came in, and no signs telling me where else to go. I figured this out after I saw another guy go to the window off in the corner and check in there. My appointment was for 5:40, but didn't get to the counter until about 5:50. They did tell me to arrive 10 minutes prior to my appointment, so I got there at 5:30. Probably one of the better experiences I've had. Not sure if the state of Michigan's gotten better or this locations just awesome, but after about 40 plus minutes, I was done. Once I was at the counter it was smooth sailing.

the Eastpointe Secretary of State has become a verry dangerous place. I was there and person there…read morestarted menacing me and making threatening remarks. At one point he even kicked towards me. The clerk and the guard completely ignored except the guard laughed when he mad a kicking motion towards me.

This is an excellent location for doing dmv business. Well staffed, efficient. And friendly, in my…read moreown personal experiences. I like making appointments for my business, and getting in andnn no out with no sitting around for and hour.

Autumn was so efficient and made this trip to the SOS so easy!!!! I will 100% be making this my go…read moreto office for all the years to come!!!

Friendly, efficient, and helpful! Hawa was exceptional! I am so glad I came to this branch!read more