They did a great job helping me work thru my process, great advice great attitude for helping!!read more

I wish I could rate this a 0 star. Had my appointment scheduled for over 2 months. The day before…read moremy appointment, I get a notification that my appointment is canceled and rescheduled. Never was told why, never got a call. And the best part, it's rescheduled for another 2 months away from my original appointment. Tried to call multiple times but it's so annoying and difficult to get in contact with anyone. Not impressed at all.

Every gov office should be run like this office! They are nice, caring, helpful and efficient. Any…read morewait time by phone or in the office is reasonable but frequently there is no wait time. The people in this office should commended and they need to serve as a model for all gov operations!

Unbeknownst to us prior to our visit, requesting a replacement has different procedure from days of…read morethe past. Taking the elevator to the twenty eighth floor we stepped inside security asked what was the purpose for a visit which we advised. The sedentary woman rudely replied we have to make an appt 3x without even hearing our questions. Sad to say, but in a crisis, she would certainly *not* be able to defend our protect. We stepped aside to check details before leaving. While she further yelled "Hey", I politely ignored the power trip she was on because 1) it's Ma'am if you don't know my name and 2) You WILL put respect on my veteran status!! Advisory: The Id.me site is not functioning properly, for primary/secondary doc submissions. You will fare better to arrange your appt thru the 1-800 # provided on the flyer. Also, the parking lot is tight. So be aware of spacing

I called to make an appointment to talk about my retirement benefits. Michelle answered the phone…read moreand was able to get me set up while I was on the phone. It took less than 30 minutes and now I don't have to get into the office! Awesome customer service!!!

I have called that office over 30 times on different days and different times, and the call is…read morealways forwarded to the national Social Security office. The national office is very efficient and helpful, but they can't help with the things I have mailed in. I am supposed to retired next month and I first applied four months ago. I can't make an appointment because all appointmnets are full and I can walk in. I finally had to make an appointment in Kennissaw, which is 50 miles from me. I will be writing to the office of Rapheal Warnock and reporting this useless office. Thanks so much for nothing.

The Social Security Office on Covington Highway is awful. The front desk staff is rude and…read moredismissive. The gentleman who came out to address the waiting customers was dismissive also. The wait time is ridiculous. I finally got to the window and Ms. T. Low was amazing and understanding! Thank you Ms. T. Low for your professionalism.

I'm having a serious issue with a Social Security Overpayment since 2011. In May 2011, I received a…read moreletter from SSA stating that they overpaid me $37,000 due by the 4th of the next month. I immediately contacted my local Social Security office. The SSA rep at the local office advised that I needed a waiver to proceed with possibly getting the overpayments waived. I completed the form, gave all the required documentation and the representative advised that the waiver will take several weeks to process. On Jan 17, 2012, I received a letter from Maryland SSA claiming that I owed not only $36,700.00 but also a $962.00 overpayment. Again, I contacted AL and local office and they advised that I didn't need to send payment to the AL office because that it was still being reviewed. For the 3rd time, I received a letter stating that they had just received the waiver and advised it was still being reviewed even though I had sent the waiver in 8 month earlier to the SSA local office. I received a call from Tracy Hill claiming to be a rep with SSA. She told me that I needed to set up a payment arrangement or they may take my Tax refund If I have any available. I asked her if she thought the waiver would be approved and she said," The chances are not good that It will be waived". I told her that I wanted to know if the waiver was approved or denied before I made any payment arrangements. She then told me," They will snatch the tax refund". In March 2013, I sent a complaint to the Better Business Bureau claiming negligence on the part of SSA. I spoke with Brian Walker, who was very helpful, from the Salisbury office. He referred me to my local office. I received a call from local office from a Mrs. Hair. I contacted the office and advised that no Mrs. Hair worked there but there was a Mrs. Harrison. When I was able to make contact with Mrs. Harrison on the phone. She told me that Mr. Clark was working on the case and she needed to speak with him but was unable due to him being out of the office. The next time I spoke with her she told me," Mr. Clark has not scanned the waiver in the system and I need to send another waiver". In May 23, 2013, I sent the 2nd waiver to the local office. I again for the 7th time received a billing statement from AL stating that I owned $962.60 due by the next month. The rep at SSA told me that the billing statement was sent in error and to disregard notice. I submitted a letter to the Office Disability Adjunction and review in VA complaining on how the SSA has been handling the case. I received a response from this office and they forwarded to the correct office for review. On June 5th, 2013, I received a letter stating that the SSA wants to meet for a personal conference at local office. I scheduled a time to meet with Mrs. Parker. The purpose of the visit was to meet with Parker to validate debt for $37,000. I brought my document and Mrs. Parker has information. She gave me documentation that didn't validate the debt. She gave me my earning and the months that I was not supposed to receive the SSA benefits. I added up the total of the overpayments and It was incorrect by almost $10,000.00. The personal conference wasn't personal at all. We met at the window and the meeting was very impersonal. I asked for copies of the documents and she said the copier broke. She even filled in several months of payments that were overpaid on a non receipt document that she filled out right in front of me. It's August 8, 2013, it has been over 45 days and no calls or letter from any SSA office. I checked my fico credit report and found a collection listing from SSA/office for $37,000.00 with no response from SSA whether the waiver was approved or denied. On August 13, 2013, I filed a dispute on Equifax.com the location where I found the trade line for $37,663.00. After investigating the dispute Equifax found that the debt was valid and the confirmation was giving from SSA Office of Financial Policy at 1155-10 Jamaica Avenue, SSA Office, 11th Floor, Jamaica, NY 11432. I immediately did research on this office and found no results on the internet. received a call from Tom Ferraro in regards to the trade line on my Equifax credit report. He was calling me from the Jamaica office in NY. He stated that he would remove the trade line within 30 days however the listing may appear on the credit reports later on. I advised that the amount on the statement was incorrect and I would file a suit if it appears on the credit report. received a call from Tom Ferraro in regards to the trade line on my Equifax credit report. He was calling me from the Jamaica office in NY. He stated that he would remove the trade line within 30 days however the listing may appear on the credit reports later on. I advised that the amount on the statement was incorrect and I would file a suit if it appears on the credit report.

For 8 years now, SSA has told me that I had an overpayment from 2008-2011. I had asked them time…read moreand time again to show me a record of these overpayments, and they have never done so. Recently I have asked my Congressman Mike Doyle's office to get involved and that was some 7 months ago. SSA is filled with workers that do not understand what they are doing. I have received so many mixed messages that I honestly believe, "one had doesn't know what the other is doing." One time I called the 800# (1-800-772-1213) last year in 2018, and they told me that do not understand why they are saying that I owe $75,000. I told them they had never shown me a record of this and that when I call my local office, they get upset with me and hang up, stating I am being abusive. This was the rep that advised me I should contact my Congressman, which I did, still to no avail. I just contacted my Senator last night. Hopefully this will be resolved soon because they are now garnishing my wages (and I do not make much money) and also my tax refunds.

Ms. Duplechain worked with me today to review and process my application. She was very personable,…read moreprofessional, patient and knowledgeable. She took the time to explain the steps that are completed, as well as, next steps towards resolution. It was very refreshing to work with someone who understands the apprehension some might feel when working with a government agency. Ms. Duplechain took the time to make sure that I understood what was needed and to make me feel at ease. Thank you for your help.

Chelsea Lynn, was amazing when I called today for assistance with an SSA issue. She was very…read moreinformative and provided me with everything I needed to obtain a solution for my issue. Chelsea is definitely an asset to the SSA office.

The customer service is pretty quick and all of the people I interacted with were so pleasant and…read moreknowledgeable and made my name change process so seamless.

Descent customer service with ample parking. The process…read moreis straight forward and the facilities are clean

Everything. They worked on my present problems,now I have to go back too help solve another problem.read more

Went to the office on camp Creek parkway, everything was fine I only waited for maybe 20 minutes. I…read moredid have an appointment after speaking to a rep on the phone.

I find it absolutely ludicrous that taxes pay for a security guard for this place. There should be…read morea police officer at every school before adults require a security guard!!! It makes me angry to see extra tax money being spent here. With that being said, I needed to replace a card that was either lost or stolen. When they uploaded my information to the web they didn't put my dad's name correctly in the system. Not my fault! But I couldn't go online and get the replacement card because of this. I had to carry my passport, global entry ID, drivers license, and birth certificate just in case I needed them (not all are required). Fortunately the birth certificate proved my case. Absolute pain in the a$$ because a government employee did their job right. Morons keep voting for candidates that want "free" healthcare. You want your taxes going to someone so inept they can't even do paperwork right? You want those kind of people performing procedures on you?

they've great keep me updated with my case and very helpful. I have zero complaint. It a very…read morewelcoming lovation to all people.