Exceptional customer service is becoming harder to find, so when you experience it, it's important…read moreto recognize it! My sister Tiffany and I stopped by this post office in Macon, GA to mail a large number of envelopes, and we were running out of time. JoAnna noticed we were trying to get everything finished and, without hesitation, came over to help us place stamps on our envelopes. She didn't have to do that, but her kindness, patience, and genuine willingness to help meant more than she probably realizes. She was so selfless, understanding, cheerful, and caring. She truly went above and beyond to make sure we got everything mailed on time, and we are incredibly grateful. It's rare to see someone step in with such a positive attitude simply because they want to help another person. I'd also like to recognize her colleague who assisted me while I purchased the stamps. She greeted me with a warm smile, was friendly, pleasant, and professional, and made the entire experience enjoyable from start to finish. Thank you both for reminding us what outstanding customer service looks like. JoAnna, your kindness did not go unnoticed, and you made our day! Macon is fortunate to have such caring employees serving the community. Five stars all the way!

Main postal branch so it's always busy. Unusually well staffed and the line usually moves quickly…read more You can also get passport service at this location. Parking is terrible, the parking lot was split in half years back so if one side is full you have to exit out into traffic to see if there's a space available on the other side.

Update 11/28/25, 5:50pm: If I knew this video would play to the end, I would upload it and let…read morey'all see how these folks, more so weekend people now, throw packages down. Good thing my glass item was inside a bubble tube as I call it. I don't know where they get these unprofessional folks from. I heard it hit the garage when it was dropped. Wouldn't even bother to put it by the door. She was too busy running her mouth on that phone. Please do better. But my regular weekly folks are doing so much better!! The thank you sign in my box is for them.

I want to highlight a very special postwoman/lady name Mrs. Charlie Jackson who drives truck # 32…read more I moved her from Alaska about two years ago back and forth, changed my address a few times. That can be confusing. I went from one unit to another, same complex apartment though. Every time she made sure, I had my mail even when it went to the wrong apartment by other reps. She provides outstanding customer service by going above and beyond what's expected, consistently. I have NEVER in my 50 plus years receive stellar service she provides. The mail flow is definitely off when she doesn't work. Mrs. Jackson carries the biggest and friendliest smile like every time you see her even in extreme weather conditions when it's very hot or very cold. Our mail never gets mixed up when she is on duty. The holiday seasons makes me nervous as theft increases but when she is working it's never been an issue. She pays close attention to details and knows her customers. This is useful when our mail gets mixed up when she is off. The way she goes up and down these stairs is also impressive. Before I moved back to Alaska, I wanted to say thank you ma'am for being as amazing as you have been consistently for the past two years of me living here. You absolutely feel like family to us. My kids and I had at one time three different units and she knew them all and aways made sure we had our mail/packages when mixed up. Thank you and you will be greatly missed.

This is one of the smaller post office branches but definitely my favorite! I'm usually rushing to…read moremake it in before they close at 5pm, however the clerks are still very helpful and friendly.

They claim they attempted to deliver a package even though we were here. Plus I never received my…read moremail for the day. They are holding my package at the post office so I guess I will be picking it up.

OMG! This is the poorly Post Office I have dealt with. I…read morehave send packages that never where delivered. Tow weeks ago I send a package I follow up with the trackers number it's said it's at the post office I to follow up they stated that it was delivered. IT WAS NEVER DELIVERED MY MOM WAS WAITING FOR THE PASS 4 DAYS. IT NEVER WAS DROP OFF. SHAME ON YOU!

On Sept 6th purchased a Certified Mail Letter to ATL and the post office removed the label, kept…read morethe letter for a week and returned it on 9/12. NOW I get to pay again????

The postal people have a busy job and do a good job of keeping the mail sorted and delivered…read moresafely. Great work our community heros!

Super kind friendly ppl. Live my USPS Just wish the price of shipping would go down!! Yikes!read more

Adhere to the business hours posted. This is the second time I came here during business hours and…read morethey are closed.