if I could give it zero stars I would. this is the absolute worst place and the workers are…read moreextremely rude and unhelpful. I made appoints for passports. Yhey only take appointments between 9am-3pm when most people are at work. so my husband and I both took off work to make this appointment. when we get there there is a sign that says they are unable to process them today. I told my husband we need to ask when they will be able to because we are gonna have to reschedule the appointment. The woman running the register I guess over heard hat and never said a word to us she just walks to the back and says something to another woman. that woman comes out and says we aren't gonna be able to do them. I said can you tell me when you can so I can make another appointment and she told me to feel free to make as many appointments as I want but they don't have to do them, she said the appointment is just a request it doesn't mean they will actually do it. In what universe is your customer making an appointment to do a particular piece of paperwork merely a request??? They don't give a crap about customers.

This isn't about the Anniston post office specifically. It's about the whole organization. Just…read morepitiful. Worse than pitiful. I can't think of a thing they do well. If it's something you order and you need it quick, the USPS isn't it. Your package will stop at every hub post office in every state until it gets to you. The big hub here is in Birmingham, AL. I've had packages sit there for 3-4 days before they move it to Anniston about 30 miles away. I got a notice from the USPS Birmingham on Monday that my package was delayed because of severe weather. I looked out the window and the sun was shining. I got a notice last week my package was undeliverable because my mailbox was unavailable. Huh? Their informed delivery page is a joke. It's not even close to being right, ever. I've had 3 packages in there that were supposed to be delivered on Monday. It's now Wednesday and haven't seen package one. They just keep moving the date everyday. I've been down to the post office to find out what the issue is. I would have had better luck talking to my 3 yo. Nobody know anything or they're just not saying. And going to the USPS site to price postage for a package. Forget it. Page after page of of prices and zones. You need a PHD to read and understand it because of course there's no instructions. Go to the FEDEX or UPS sites, type in the package dimensions, weight and zip code. Presto! Instant price!. And their version of informed delivery is actually fairly accurate. Imagine that. If some day the law is changed and some competition is allowed for a competing mail service, the USPS will be gone in less than a year. And if congress stopped making up their $8 billion shortfall every year, they'd be gone tomorrow. And they do lose $5-8 billion dollars year after year. I guess that what happens when you hire people to sell stamps and pay them $85,000/yr.

Dont know whats going on, but the office has been closed when I go half the time. This last time, I…read morecouldn't go down to the other one because "mowers" had the whole road blocked off. Please do something about this.

Best little post office. Really nice people and always stocked with the packaging supplies I need.read more

They will not answer the telephone. I tried for 30 minutes and never got anyone to answer.read more

This Post Office, on a scale of 1-10, with one being the lowest, rates in the negative. They do not…read moreanswer their phone, they do not deliver your mail, are understaffed and incompetent. It is not the case the government is shut down, I don't think they ever opened up. I haven't received mail in two months without any explanation or options in getting mail delivered. I have to drive 40 miles to pick up mail because the mail carrier won't drive one mile down a passable road to my mail box that UPS and FedEx have no trouble getting to. D.H.

I mailed a package February2022. It never got delivered and never got returned I have Been…read morechecking and Texting for the past year and they send me an e-mail every month telling me that it hasn't been found yet. I told them to just return my money I have given them both receipts but they just say it hasn't been found so Me the consumer is out $66.37 and a lot of time wasted chasing my package. Now being told that refunds are time sensitive so They wont refund me. Post office just lost my business. The pony express would have done better. Alls they do is give you address of another place to complain to to drag your time out till you give up.

I went to the post office to mail a package.. The label was not quite sticking so I ask the person…read moreto please tape the label. I pointed to the non sticking part of the label. He said the only way to use tape was to make it a priority package. He taped all the ends but still didn't tape the label. I pointed to the label again because he didn't tape it therefore it was still loose. Then he says "that I can do without making it "priority". He then took regular tape and tapes around the label! I had to pay $5.00 more for 2 strips of tape I didn't need or ask for. Another loose cog in the government machinery.

I want to know why they are not picking up our mail. Seems they are not running every day either. I…read morewould like to know why.

They are not delivery mail! The new delivery guy not delivering my mail! Their are not taking…read moreresponsibility of their actions! Looks like they pick and choose who they deliver mail to

When I have great service, I have to give a good review. I was in need of stamps today. I first…read morewasn't sure the post office was open on Saturday but I stopped anyway. What I got made my purchase worth the stop. Not only were they open and ready to answer my questions. We had a good laugh. I asked about a roll of stamps and she gave me the price. Needless to say, I settled for a sheet. Not a baller or shot caller like that. We laughed as I left. Convenient and always nice people working here

I came here to mail off my passport renewal application. It wasn't crowded but there was a steady…read morenumber customers coming and going. Some of the customers were regulars , so I really like how the postal attendants interacted with those customers. Customer service in general was stellar across the board!! LaSondra was a joy to be around . She helped me with purchasing a money order and filling it out correctly to mail along with my passport renewal packet. I don't believe I've ever purchased a money order in my life . It went well with such great help! She also helped me select the appropriate trackable mailing option. The trackable option is ideal when mailing off such sensitive material. The post office didn't seem like the place to take photos since it's a government agency. Honestly , I was afraid too! No pictures but this was a very clean , organized facility with all mailing services available. This was a great experience!

Really nice location!…read more The entrance itself, when you get past the entry way door is nothing fancy, but once you get past that area it is really pretty impressive. The inside has a small area dedicated to PO Boxes .... but these are pretty fancy PO Boxes, ones you would expect to find in like a Beverly Hills. Not a ton of space, and the lighting is kind of dim. But, from the looks of things, they aren't too crowded and the person working the counter takes care of people really quickly. The building itself is an old brick building that just looks as if it's been around since the 1800's, but has been taken care of extremely well! If you were in the area and needing postal services, I'd recommend this location to anyone....really nice!

Yes your many options and dials to avoid a call is incredibly helpful I can't believe all the…read morenumbers I had to press before talking with nobody and finally had to hang up with zero assistance. Fantastic job 5 stars minus 4!!!!!

They are all just there to collect a paycheck. No integrity or customer service skills. They speak…read moredryly with no personality whatsoever...like robots. I also think it's a scam that they want you to buy things from them. The UPS store has such wonderful customer service that it provides for free.

It's unfortunate this postal office is the only one offering passport services in Rome. Horrible…read morecustomers' service; they treat you like you're begging for something. They are offering walk-in services on the website, nevertheless, they refuse to service you if you don't have an appointment with a very bad attitude " very rude". They don't care at all about customers. This is not the first time I received this kind of bad service in this post office.