left my iPhone 15 to have a screen repaired. David and Elvis we're kind enough to have me in and out within minutes and the phone ready to be picked up shortly after they made the process incredibly easy thanks again team. read more

Much like you trust a doctor or a mechanic for advice/guidance (or any service where you are relying on an agents expertise in a field because you as a consumer that did not go to school or receive training), I expect similar professionalism from my "Telephone doctor". I was a good customer who made an appointment (earliest available-store opening), showed up 5 minutes before, explained my phone's symptoms, told them no rush- I'll come back at the end of the day (no pressure- take your time). I come back 30 minutes before closing to be told no work could be done on my phone because its an international phone.....and because its a international phone, you dont have warranty, and we cant touch the phone...WELL I bought this phone directly from SAMSUNG USA WEBSITE. I left the store dejected. I thought to myself, how the heck could this be an international phone!? My gut told me this doesn't make sense, but THEY ARE PROFESSIONALS AT UBREAKWEFIX, so they wouldn't lie to me, would they!? The ubreakwefix agent tells me samsung will see all his notes. Not to worry. I ask if they can call samsung to communicate this information, he replied, "no we can't do that.". Get on the phone to call samsung (4 different departments) they pull my account and tell me "sir you have a US phone, I dont know what they are talking about". NO NOTES. I ask samsung to call theubreakwefix location, and they say "we can't do that". It is now the closing minutes of the ubreakwefix location operating hours. I call back ubreakwefix and speak to the agent who assisted me. I explain that the phone is a US phone. Immediately his story changed to, "I'll push the repair through, come back tomorrow." WAIT!? WHAT!? IM DONE WITH SAMSUNG. THERE IS CLEARLY A COMPETING INTEREST BETWEEN SAMSUNG AND YOUBREAKWEFIX.. THIS LOCATION HAS A LYING OR COMPLETELY INCOMPETENT STAFF. THE GUYS NAME IS ALBERTO! GOODBYE SAMSUNG. HELLO APPLE. GOODBYE UBREAKWEFIX CORALGABLES. read more

Nicholas and his co worker were professional and pleasant. They replaced my son's screen but the phone was having issues. We returned to the store, they tried to fix it but weren't able to. They offered a full refund. No issues. Great service. Thank you so much for your professionalism and customer service. read more

Horrific customer service. Was trying to overcharge me by charging double the standard rate for a screen repair. And the wait time was 2 hours! The store is managed by men who must have had repeated Covid infections and lost their sense of smell. It genuinely smells like a wet fart in there. Just go to the mall. read more

I genuinely would not go here. I had a cracked screen and literally zero problems with my phone. I brought my phone here to have the screen replaced and after I picked it up my phone kept restarting over and over again. That's not even the issue (well obviously it was) but the attitude is unnecessary. I literally explained I have no idea what to do and that my phone was fine and now it's broken and restarting and I can barely use it. The man working was rude and could have taken time to explain what to do. But he didn't care, he wanted us out of the store and just wanted to pass the problem to someone else. Honestly, it's just easier to say they were rude, had no compassion, and somehow broke my phone. Just go somewhere where people are educated and kind, not here. read more

LAZY. My claim was filed and he told me they couldn't replace my screen because I had a crack on the back. I then asked how much it would be out of pocket and he said "It would be way more expensive"... what if I don't care about the money and just need my phone. Aren't you supposed to make money for the company you work for? I called the location in south Miami and I'm here now getting it fixed. super nice and easy. read more

Fraudulent! Con artists! Liars! They did no replace the battery I paid for. If you are trying to make life long enemies they you are doing an excellent job. Avoid them at all costs!!! read more

Avoid this store at all costs! I took my new phone to repair a cracked screen, as AT&T recommended them, but it was a nightmare. After they fixed the screen, the phone started overheating when I picked it up. They refused to fix it the next day, so I had to go to another store to get it fixed. They steal parts from your new phone to sell it to walk ins. Terrible experience! read more

Great customer service from the manager!! I brought my Google pixel 3 in for a cracked screen. The manager was extremely thorough and answered all my questions. He helped me better understand why it costs so much to repair my screen and the process of how he would go about fixing my phone. I do admit the cost for a Google pixel 3 screen repair is a bit pricey but it's due to them using CERTIFIED Google parts. I highly recommend if you want original parts and great customer service!! read more

Customer service is, not the best. The place is EXPENSIVE, & they're not quick & efficient. Something doesn't add up. If you're paying top dollar they should provide an excellent service. It takes awhile for things to get done. They make you pay upfront for something that needs to be done in two weeks. The individuals at the front desk seem tired & underwhelmed , and have attitude , NOT EVERYONE!!!! The line is super unorganized & controlled. You go there to pick something up or ask for service, please allow at a minimum 20mins to sit & wait. I went to pick up my laptop, & I just sat there. It's FIXed, I paid already. I just need to pick it up & go. No 1 acknowledges you or anything. The place is being managed incorrectly. I'm sure you bring in new management, retrain the customer service team & try to focus on speed & efficiency & this place can be killer. Maybe more updated retail items, because everything on the wall is outdated or for older individuals. Also have some interactive things for customers to do while they stand in long wait line. Maybe someone at the door to organize customers. Idk. just iFixIt because the system is not working. I got my laptop back & the screen is fixed. $260. Broken screen. HP laptop that cost $500. (Update) And I'm currently using my laptop & realizing the screen quality is HORRIBLE!!!!! This place is a horrible Rip off. Smh. read more

I brought my work iPad in to have a shattered screen repaired. I was told that it would take 24 hours. I received my iPad back 6 days later. The home button was damaged while the screen was being repaired. I had to leave the iPad again for 4 days. Now almost two weeks later, the keyboard no longer works. I wouldn't recommend going here, it will end up costing more time and money! read more

Sets the gold standard for phone repair service. Great customer service with reasonable prices.

Unable to charge my IPhone since charger will not go in into the port. Few co-workers suggested this place. What a friendly service! They were knowledgeable & HONEST! Quick too. Too good to be true! Highly recommend this place! read more

They lost my Sim card tray after just leaving it for a diagnostic test and blamed me after they lost it! Nothing will get fixed and they give you bad attitude. No customer service at all! They did not offer a single solution and offended me! I let samsung know for sure because it was so unprofessional over a very small tiny cheap part that I wouldn't of mind to pay for if they ever offered to correct the situation. Nope just insulted me. The big fat guy with the long beard is the one I dealt with who wouldn't even give me his name!! Because his behavior is garbage. Spare yourself the stress and stupidity of this establishment and go some where they really do their job. read more

This people were so unprofessional and disrespectful first I went there 3 times because they didn't have my piece of the phone then finally when they get it and I went I have to wait 15 minutes so they can check my device was ok and everything was fine and then they give my receipt and left and after 4 hours without my phone they told me they couldn't fix it because is not the same items they are so unprofessional they should it have tell me that in they first place before giving out my phone on those 20 minutes I was waiting and the worse thing when they give me my phone the phone now doesn't work because this people didn't check the IMEI without touching my phone in th3 first place because is what they are unprofessional they don't know how to do their job I don't know why they get paid for apparently they took my screen off and when they found out is not the same IMEI he put the same broken screen back again now my phone doesn't work... I don't recommend anyone to come over here this people doesn't know what they are doing I recommend u guys go to another store. read more

I had an iPhone 11 Pro with strange "dead areas" problem and the technician suggested I replace the screen. He went as far as to offer to change the screen and in the event it didn't resolve the issue, he wouldn't charge for the attempt. Super prompt and professional turnaround (less than 2 hours) and everything worked like a charm. read more

I called before I went. The gentleman on was very helpful. I came in the next day got my phone fixed. I was very happy camper at the end.

How would I summarize? Never in my whole life had I been treated like a delinquent as they did. 1- Totally unprofessional: The lady was not able to identify a Samsung S20 Ultra 2- I arrived punctual at 3:00pm at my appointment, previously booked online. I then received an email stating that I had missed my appointment (wel...ok...) 3- Asking if I could call them before 7:00pm in case the phone were ready, the lady kept repeating the phone "up to 4 hours" (okay...) 4- At 6:10pm, I called them from a friend's phone, a man answers that my phone had been fixed but then had broken again (I was changing the camera's glass protection) and that therefore, my phone would not be ready before 12pm next day (leaving me 21 hours without phone instead of "up to 4 hours). Well, good enough to detox from the cell... 5- I show up following day around 12:10pm, and the employee put my phone on the counter. I check it. Everything seems fine. Then I asked him if I am entitled for a discount due to the delay. His answer is a laconic: "Samsung does not allow discounts". To this I answer that I am not asking for a discount but for a compensation for having spent way more time than expected on my phone (if phone was ready at 5:30pm on the day before, I wonder what they did wrong with my phone to get it broken and why nobody would stay 30 min. more to fix my phone on the same day after their mishandling). Then he answers: Sir, you don´t understand, Samsung does not allow discount. To what I insist that, I have not booked an appointment with Samsung but on their website, that I don't understand what Samsung has to see with the whole story, and that it's only a commercial disagreement and thet should compensate (-even 10USD off would have been the correct-) for 1 day uncomminicated. Same refusal and the guy quickly takes my cell from the counter saying to me like if I were a kid "Simple, you don´t pay, you don´t have your phone". I have my credit card in hand to pay, from the beginning and start to be astonished by his behavior, but I remain at my place, clearly upset but yet where the customer is supposed to be: at the counter. I urge him to issue an invoice with my address for claim to the insurance (I had even asked for this when I left the phone, writing my apt number on a post-it) and the employees freaks out that enough, he calls the police cause....I don´t wanna pay!!!?? I first felt almost amused by his childish reaction and thought...okay, he will call his manager. He disappears and make a phone call from the other room. I can hear how he describes me to the Police as if I were the worst criminal, saying that I am literally out of control (long here but honestly I think that only 5/10 minutes past since I had stepped the store). I have to say that I cannot believe it and decide to go and take a sit on their couch, waiting for the Police to arrive. Cause I am a good deliquent who does not threaten, stay at his place and wait patiently without any gun on. 6- My VIP escort arrives: 1 K-9 officer and 2 other police officers. And ask me what the problem is. To which I obviously answer that there is no problem at my side. We discussed about a commercial issue and the employee freaked out immediately....And now I sit like a criminal as I was was running away having stolen/killed somebody. And I am explained that I have to pay for the service, to what I answer that on my way to my 50s, I know that any service has to be paid for; I also know that failing to provide proper service should entitle a rebate or at very least, an apologize (instead of what the employee served me the "and your phone was ready at 5.30pm yesterday...forgetting that THEY had broken it doing I don't know what before I called them at 6.10pm). So yes, it's a long review and my aplogies for that. But clearly, I found this story totally unable to deal with customers, and it's totally unresponsible to leave this kind of business in hands of geek kids without social skills. As for Samsung, not sure whether they own this business or if they subcontract but it looks that contrary to Apple, the instructions are: Tell the sentence A, B, C, take customers' money and if customer's not satisfied, call the police. I've always been very loyal to Samsung, and am waiting for any feedback from their part. Nothing so far, which I find pretty interesting. I hardly can imagine this surrealistic event happens at an AppleStore :-D And cherry on the cake, I finally pay the full, ask for my invoice which does not show my address and even less my apartment number, and the famous geek to say: "that's it, now you can go"...to which I answer after a long silent...well...I don't think so...if you haven't returned my phone to me... A pathetic and vomiting experience. Again, at no time have I threatened or showed sign of violence. Avoid this store. read more

The job was done very quickly and it works like new. My wife's iPhone had a cracked screen and we wanted to give it to her auntie. Now the phone works like new. read more

Further follow-up -- whatever material this awful company uses to repair phone screens is not the same quality as Apple's my phone is now rendered useless a month+ after receiving services from uBreakiBreakWorse. Again, look at these reviews -- do not give your business here, go to Apple and let them help you. I didn't receive any call-backs or follow-up on a clear mistake made by a poorly ran 'company'. read more

great service & fixed my phone in 1 day! thank you ! highly recommend read more

Had a dead Xbox one... hard drive failed. The team at the Ponce location quickly diagnosed and got me 2 alternatives to replace the drive. Nice work and quick turnaround. read more

The team at the Coral Gables location could care less about their customers. On 5/22 I dropped off 2 laptops needed a new battery they told me it would be ready by Friday 5/29 the latest. They entered my phone number incorrectly on the work order. I called on Tuesday to check on the order, they couldn't find it until we figured out the phone number challenge. They said it may be ready Wednesday. On Wednesday I called no one answered I left a message and they never called back. On Thursday when I called they said it would be ready Friday. Friday morning I called to go pick it up and they said that they needed me to pay a deposit to start the work. For one week NOTHING was done despite the fact that I called 3 times and NO ONE TOLD ME I needed to pay a deposit. I arrived Friday 5/29 in the morning and asked if they could please rush it. They said that cost extra. I explained that I needed them for a zoom birthday party on 6/3. I called every day to check up on them. One of them was ready on Wednesday 6/3 and the other was ready on Monday 6/7. NOTHING was offered extended to me no one even apologized. When I asked to speak with someone about how I felt about this situation so they could have it addressed for future customers they literally told me there was no one who would care to hear about it. I will never go there again, I suggest no one does. read more

All I can ask is... what happened to this place? This was our go-to to fix phones. 2 days later after much follow up on our part and 0 from the store we can come pick up the phone for a home screen repair. The guy who is usually there (younger with long hair) who is always so kind and courteous, unfortunately was not there when I went to pick up the phone. I was met by a rude, unprofessional person (not the guy in the pictures on Yelp) who identified himself as the manager and he wouldn't assist me even though I had the text message from the store earlier that day. He literally said I could have forward it to myself. What?? I showed him the outgoing calls, my ID, the texts. I got upset and said are you kidding me? He proceeded to yell at me and had me drive home to pick up my husband and show his ID in order to get the phone I dropped off. Btw I later found out the text was from him!!NEVER AGAIN!! There is a reason why this location has horrible reviews and I'm sorry to say they are right. read more

I took my Iphone for a sceen repair. It works and its cheaper but it looks a bit thicker than the original and the face ID doesn't work all the time. read more

I took my Apple Watch to change its broken screen. I was never informed that the watch would lose its water-resistance function. I was only told the amount and time it would take to fix the watch. The first time for repairing the watch was not as expected and it took more then what they said because the store did not have the glass and had to place the order, which took longer than expected to arrive. Upon receiving the watch, I realized that the force touch was not working. I returned to the store, which said I did not know what it was about since the watch was working, however, they kept the watch to analyze. After two days, they informed me that a piece was broken and they would have to place the order, it would have no cost to me. The part in question would take a month to arrive, they asked me to pick up the watch, and as soon as the piece arrived, they would call me to replace the part. I went to get the watch, and when I got there, they said that the piece would arrive in two days,  they apologized and recommended that I leave the watch there to pick it up as soon as it was ready. Two days later, I went for the fourth time to get the watch. I check the force touch function to make sure it was working correctly. Again,  I was not told that the watch was not water-resistant anymore. A day after, I went swimming. The watch filled up with water and stoped working altogether. I called the store and was informed that they could not do anything about what had happened because they had warned me before the repair of the water-resistance function. I was never informed! If I had been informed, I would not have paid for the service and would take it to the Apple Store for repair or some other solution that was convenient for me. read more

My model is an international s21 because i live in Chile but i was in Miami at that time and i needed to fix my phone. Samsung told me (via chat) that i can bring my phone to uBreakiFix in Coral Gables and they will fix my phone. So i left my phone there. About 4 days after they contact me because my phone was ready. I check my phone and it look ok, so i left and pay (they don´t respect my warranty because the phone wasn´t bought in america). When i got back to Chile i put my other SIM card (my model is an dual SIM) and it didn´t recognize, so i had to go to Samsung Chile and they told me that the part that uBreakiFix use wasn´t made for my phone because they use an single SIM motherboard in a Dual SIM phone... i couldn´t believe that, so i call uBreakiFix and they said to me that it was the correct part and they will not be responsable for that... So now i feel cheated, because i had to fix my phone two times and they keept my money without fix my phone. I expect that Samsung take notes on this and check the labor that uBreakiFix is doing, because i had one of my worst experiences in costumer service ever. Thanks. read more

Don't go here if u have a legit tech problem, I spilled water on my laptop and immediately took it here and it was a HUGE mistake. They centrifuged it which is supposed to get the water out ??? And tried a few other things but nothing worked and they said it'd be impossible to recover the data. They reassembled it but literally screwed things on backwards and everything was in the wrong place. I took it to Apple and they thought I had opened it myself bc they had done such a poor job. They recovered my data and had said they might've been able to do something had I taken it to them in the first place. read more

Terrible service, very unprofessional. I went in to change the speakers in a laptop, they changed them but left the back cover loose, screws sticking out, and the processor fan started sounding rough and loud. When I went back so they can finish the job, the "tech" Jose O. didn't want to even look at it, and worse - didn't know why the fan started to make odd noises. He didn't want to help with the problem HE CAUSED. I wouldn't even trust these guys to put a screen protected on my phone but less fix a computer. WOULD NOT RECOMMEND. UNPROFESSIONAL read more

This place has terrible service. I got my phone 17 days ago and the screen turned black so i took it here. After 5 days of waiting for just the diagnostics test they give me a call 10 minutes before they closed telling me that the sim tray is not in the phone. I turned in the phone in mint condition and the guy that took it said the phone had everything. They loose my sim card tray and and then tell me that i never turned it in so i had to pick up my phone. The guy who attended me was a big fat guy with a beard who claimed to be the manager and when i asked for his name he neglected to give it to me. This entire experience has made not want to buy any more samsung phones in the future. Please spare yourself the trouble and don't come here. they will hold your phone for days and end up giving you more problems then what you came in with. read more

About 2 weeks ago I brought my one month old phone this store for a screen replacement. One week later I had to bring it back because the screen was lifting off and then 2 more times after that until it was finally fixed. But after the final time I could barely hear phone calls through the earpiece speaker so I went back for the fifth time and they replaced the speaker but it did not fix the problem. I was told by the store manager that there was nothing else they could do and I should look into returning it under warranty. This is not a warranty issue as Ubreakifix damaged the phone and now I'm stuck with a phone that I can't make phone calls with unless it's on speakerphone. read more

Horrible customer service and cheap quality materials. It cost me more than 250 dollars to repair the screen of my phone to break in 6 days for touching a hard surface even with the cover they sold me. No warranties. I went to the store and the manager was extremely rude. It is a shame that UI can five the o stars. They told me if I write a review they were going to erase it. read more

This is probably true of all aftermarket iPad screens, but the replacement screens they use are not from Apple and they are less responsive to the touch. You are better off just buying a new iPad. read more