I wrote a email to the clinic but they are not accepting new patients and don't even have a…read morewaitlist for me as the family physicians are currently full for family practice. However, the clinic did inform me I can walk in in case I need services. The email response time is exceptionally good and prompt. This is a good sign that in terms of administrative functions, it is quite efficient. In respect of the medical services, I have no idea how they are doing until I visit them next time.

Fourth visit Great service…read moreDoctors take time to explain Not busy during day time Good location Paid street parking BUT BEWARE!!! Paper thin walls. I can hear everything next door and two doors down when I came in and there were actually other patients in the other rooms. Don't expect privacy here. The pharmacy attached to it is great too. Very reasonably priced and good service.

I recently had bloodwork done. One result stuck out there for my doctor. I am hoping that it's an…read moreoutlier that can be ignored. To ease our minds, she had me get an ultrasound. I haven't had an ultrasound in decades. My doctor asked that I call Alton Towers X-ray and Ultrasound. This place beat me to it. A female staff member got my doctor's requisition and called me to set up an appointment, which I appreciated. The woman on the phone was terrific. I asked for a 10 am appointment. I'm thinking that I should have made it earlier, but it was fine. She left it up to me in such a casual, professional way. She let me know how to prepare for my appointment. It included fasting for at least twelve hours, drinking a glass of water before dropping by, and coming five to ten minutes early. This procedure was coming back to me. She asked if I wanted a text message a day before my appointment to conform my presence. I said yes. It worked like a charm. This place is located at Alton Towers in a medical building, steps away from Sung Ji Chang Fun. Had my appointment been later, I could have broken my fast by ordering breakfast from here! The x-ray and ultrasound place is on the second floor. I had to take the elevator up, which was a bit foreign for me during this pandemic. Hand sanitizer dispensers are in front of the elevator doors on both the main and second floors. This building has three floors, so I assume that it's consistent on all of them. I walked in. I like when doors are open and you don't need to touch them. The waiting room looked small, but it was clean. I met the nice woman whom I spoke with on the phone. She was equally as nice in person. I said my name. She looked at my health card. She then asked me to have a seat. My appointment was roughly ten minutes later than the start time. It wasn't bad. When it was my turn, I was led to a change area. Paper gowns are so much fun! I put mine on and the sonographer called my name. I was then led into a room to have my ultrasound done. It took thirty minutes. It was kind of nice taking breaths and holding them for certain images. I felt relaxed for most of my ultrasound It sure beats work! I also felt like dough being kneaded with the device that she had. I had gel slathered on me. Fun! When it was over, I got to clean myself up, change, and head home. Both the receptionist and sonographer were nice and competent. I had a decent experience. I liked how reassuring they were about what steps were about to happen. I don't recommend coming here often, but if you do need an ultrasound, this place is perfect. (108)

I know the official website says they're not taking walk-in patients right now and that they can…read moreonly do telehealth, but I feel as though they should advertise that on other sites too. Here on Yelp, for instance, it says they're a walk-in clinic, which could potentially lead to wasting both a potential patient's and the doctor's time. Maybe that's Yelp's fault, though, I don't know. I was recommended to Dr. Ng by a friend a while ago when I was in North York and had a fever. This friend was a registered patient of Dr. Ng's, said she was kind and attentive. I'm sure she's great to her clients, but as a walk-in patient I felt like she was practically shoving me out the door. I was sick and visiting a new place and had high expectations from my friend's glowing review. What a letdown. This experience has always stuck with me even though it's been years. At least Dr. Ng is currently not accepting walk-ins - sick people deserve better treatment!

My visit with was Cindy Ng. She was very informative and she really listened to what I was feeling…read moreto come to a more accurate diagnosis. I also found that she was willing to have you take the necessary tests at one visit - which for me is easier as I don't like returning multiple times to get tested for anything. Overall she is serious about your health.

April was absolutely wonderful. She was patient, kind, accommodating and informative.read more

Had a great time at @BabyinSight3D ! Relaxing, comfortable room and friendly accommodating staff…read more Thanks again April!

We had an amazing experience with Tripod Fertility. All the staff are caring and answered our…read morequestions. We were so happy to bring home a little girl.

If I could give more stars, I would. It's easy to take the time to write up a nasty review when you…read moreare upset with a business but I feel the need to write about why this clinic is amazing and deserves more. The front line ladies (Ana and Jo) are absolutely fantastic receptionists that take their job seriously. They don't simply book you in for appointments. They truly go out of their way to help you and accommodate your needs. I was in a situation where I needed a ultrasound on a specific day and obviously it had to be on a Saturday of a long weekend with no availability anywhere. Ana did everything she could to get me in for my ultrasound and was so understanding and friendly while helping a panicked and emotional me. On the day of my ultrasound (which required a full bladder), the appointments were running late but Jo called me to let me know they were running behind and to control my water intake. Please tell me of another clinic that would do this!! ?? When I was at the clinic itself, I watched Jo call around to various clinics to try to get a walk in patient an urgent appointment for his father. She didn't need to do this. She simply could have told him she was booked up. She went beyond the scope of just her job description. She cared! These ladies make the clinic what it is. I hope the clinic sees what amazing gems these two ladies are. I would go back only because I know I'm in good hands with Ana and Jo.

I had booked an appointment three days ago to get an ultrasound and a x-ray. I received a reminder…read morephone call from the medical office the day before my appointment. Upon arrival on the day of my scheduled appointment , I was greeted and then whisked to the change area. Both the ultrasound technician and the x-ray technician were very professional and pleasant. The total process was completed in 15 minutes!

Professional administrative staff - helpful and efficient. Technician - Mass- was friendly,…read moreprofessional and warm. Highly recommend the clinic.

I visited this clinic for an ultrasound and x-ray from my doctor. The receptionist was extremely…read moreprofessional, accomadating, very pleasant and above all - HELPFUL! Further, the staff at the centre was also pleasant and professional - they accomadated both of my doctor's referrals at the same time, the same morning after I called. It's so nice to see receptionists and staff that care about their patients in 2020, even through the stresses of the pandemic. Thank you to the receptionist and staff at Excellence Health Care Ltd you made my experience stress-free!