Zero stars wasn't an option. My family has been patients here for over 30 years. Got new ins and have never been harassed or treated worse! The billing department has no problem telling me or my daughter what crap it is dealing with our ins. They call us prior to every appt telling us it's going to cost $377. to be seen. And that it needs to be paid prior to the appointment. (We have a $25 copay and our insurance, if billed correctly pays in full for the visit.) I have had my insurance call them directly and they still cannot figure it out. One week they bill ins. The next week they say we have no coverage. The best part, my husband has ZERO issues when he needs to be seen. None. Nada. Apparently, they don't hire certified medical billers. read more

The Auburn office of UCD Medical, has been a huge disappointment for me. The front office is not always helpful, but more importantly any attempt to resolve an issue, is blocked immediately. Several times I have requested by phone, to speak to the office manager only to be told , " this is our office policy & she will tell you the same". Patient input or concerns are immediately cast off with no solution offered. Helplessness is not a solution for patients . read more

I drove to this location due to no appointments local in Sac. While I did not appreciate the drive in traffic, the actual office was helpful, it was quiet. The doctor and her nurse were helpful and understanding to my child's needs. It was a late afternoon appt so it wasn't as busy. read more

I was a patient at UC Davis Bell road for 10 Years + and I loved it there. My latest experience was horrific. I will never set foot in there again. I thought I could speak up and advocate for myself but got treated like a child. Dr Youngblood you lost your empathy through the years. I recommended you and trusted you. The last experience was awful. Never again read more

As a new patient I was very pleased meeting with Dr. Nichols. He is kind, patient and listened to me about my body and long term health issues without judgment. His staff is friendly and a nice spacious and clean office. I would definitely recommend him. Am happy to have him as my new md!!! read more

This used to be very good but have drastically gone downhill. Can no longer call the Auburn office, doctors have disappeared, can no longer sign in to my chart and it takes months to get an appointment with your doctor who may or may not still be there. read more

My physician left Sutter and because NO Sutter physicians take Medicare even with a good supplemental policy, I found a group here in Auburn... From the way you are greeted as you walk in the front door, to a very efficient and pleasant MA, to the doctor herself, I am so glad to have found this group... As an added bonus, when you call them, you actually get the MD's office, not the Call Center as you do when you call Sutter. I highly recommend UC Davis Medical Group on Bell Road in Auburn, CA. especially Dr. Karen Panek... read more

I have had some serious health issues lately, and I've been a little anxious about them. I had Dr. Katherine Bo Lee, and she was absolutely awful.... I've had a MUCH better experience since her departure. The staff at UC Davis medical group has been amazingly helpful and kind to me. I mean...Everyone! From the front office staff to the back office staff to the doctors and the technicians! Thank you so much to ALL of you for caring about your patients! read more

Just got off the phone with UC Davis Medical Group from a prior Well-Baby visit that happened during what was a two-month lapse in insurance for my child. They ended up billing us $812 for a SINGLE run-of-the-mill Well-Baby visit! They initially sent us a bill for $261 which we paid, only to be sent another bill saying we owed an additional $551. The $261 was for the "physical and inoculation fee" The additional $551 we owe now is for the vaccinations from this same visit, even though the reported cost of these vaccines with the CDC are $279. I would have never gone through with that appt if I had known its cost. I gave 2-stars because the quality of care is good, although I have been happier with the quality at Sutter, in addition to the affordability. read more

Hostile phone manners from their 'care coordinator'--very ironic job title. Brusk, impatient and verging on outright rude. Given the other reviews here, it seems this is pervasive with all staff. I will steer clear and recommend the same to others. read more

I will help you learn about Dr. Catherine Lee. Don't use her if you care about your own health. I have never met a doctor with such a crappy bedside manner. Her inability to look me in the eye and speak to me directly was weird and unsettling. She made it clear she was not able to lean on her own medical knowledge but instead read off of the chart's standard questions related to my issue. By the way, she never asked, nor did she learn where my back pain was/is exactly. Just wanted to prescribe pain pills and get me on my way. No xrays, no discussion about stretching or special seating or anything!! Seriously, go somewhere else. Shame on U.C. Davis Health for hiring her! read more

Dr. Lee is the worst physician I have ever encountered!! She did not want to listen to what I was asking for regarding my treatment, could care less about my experience and is allegedly an expert of some sort on breast health which I find funny considering the reason for my visit. She did absolutely zero for me. Nada. Zilch. Bedside manner is minus 10 and I will not see her again. Very disappointed in my wasted time and copay to be treated so poorly. read more

Like any medical facility some doctors will be poor and some will be great. Dr. Apreet Hundal is 5*. She is great. My experience, like someone who also commented below with Dr. Lee was very poor. She basically started the conversation with, "I'm not your regular doctor, don't expect the same quality of care". My doctor was out that day and she saw me. She seems like she is not happy. So, the facilities are great. Access to technology and other doctors is very good and many but not all of the doctors are very good too. read more

Have Blue Shield Blue Cross Insurance and UC Davis improperly bills for services. They overcharge and don't notify you of expected charges. They tell you all your services are covered. It is not until one month later that you find out they are not! Also, their billing staff in Sacramento is extremely unhelpful, they hang up the call when they say they will transfer you and not only that but the billing manager doesn't return your calls. How do I talk to somebody there??? read more

state about the lack of professional behavior as they do now about UCD. I could go on but it would be the longest post ever, just know that if you ever need comprehensive cancer care, pick another system Sutter, Kaiser... UCD has been the worst on its best day... read more

My OB/GYN is here and I am blown away by the care I have received by not only her, but the nurse and enter staff at UC Davis in Auburn The receptionists listen to you, the nurses are amazing and Dr. West is phenomenal. I am very scared of needles and told the phlebotomy tech that I was and she was so gentle that I did not even feel the needle go in or out. If you are looking for a good OB/GYN I highly recommend Dr. West she and her staff are amazing read more

I have only been at the Dr's office for a short time. But it is like night and day compared to the last office. Kind and professional. My dr and I have the same family practice dr. Named dr. Nichols he is very courteous and professional. His nurse Kelly is such a sweetheart. Love this place. Dr. West is my gyno and is also apart of this group and is so caring and takes her time. Very thorough. read more

Unless you have a medical plan that is going to cover all your costs, steer clear of UC Davis medical group. They charge $310 for an initial office visit. I thought it had to be some sort of mistake but spoke to the billing department and they said that is their standard fee. They don't tell you this up front either, you find out when you get the bill. No concern as to providing any value for that fee. read more

DO NOT GO HERE FOR ANTHING!!! 6 basic labs that normally cost 200-250$ total. These A*Holes charge 3,813.50 for basic CBC with Diff/ cholesterol vitamin D. Just for the basics. These people are why the health system is completely broken. Operator tries to tell me it's to fund research programs. Initial visit they won't tell you prices if you have insurance because "they don't know if insurance will cover everything." As if the insurance company should have to pay 4k for 200 dollars worth of work? No wonder insurance won't pay this. These people actually make the Affordable Care Act look like gem in comparison to their policies. Unreal! Avoid this place like the plague! read more