This is a warning to future customers about illegal practices, incompetency and poor customer service I was subjected to at Uftring Weston Chevrolet on January 14, 2025. I am a reasonable person. I leave reviews that are earned, good or bad, and I promise you this one was well deserved. Writing off $180 for work that wasn't even done is not enough of a payoff to keep me from doing everything I can to prevent this from happening to someone else. This was my terrible experience: My mechanic diagnosed an internal PCM shortage, which must be replaced at a dealership to ensure correct programming. Another dealership has since provided requested services which successfully fixed the problem. 1. VIOLATION OF SHERMAN ANTI-TRUST ACT Service tech and assistant manager refused to provide requested or additional diagnostic services unless I replaced parts, which had already been replaced recently (which service tech would have known had he not declined my offer to provide service history and description of symptoms) with their OEM parts. Service manager stated over the phone they cannot test for issues where a step of their generic diagnostic process requires ruling out non-OEM parts. 2. INCOMPETENT TO PERFORM ADVERTISED SERVICES All issues and diagnostic codes referred to in inspection report, are indicative of malfunctioning PCM and have already been addressed. Reasoning behind recommendations listed in inspection report do not reflect sufficient knowledge of automotive diagnosis, beyond obvious response to information provided by assistive technology (incapable of advanced troubleshooting). Inspection report states I must replace these things before they would continue the diagnostics they insisted on: - Both battery cables because they "have the wrong ends on it causing high resistance" (replaced 30,000 miles ago) - Battery "to make sure its the correct battery in car along with the cables," even though it "testes okay" because "I don't THINK is the correct battery for the vehicle its aftermarket and looks small." (Replaced 2 months ago. Was it that he couldn't check or does "correct" really mean OEM?) - Engine throttle body "has correlation codes and sensors arent agree sometimes" (Had this replaced by my mechanic and did not fix the issue. Diagnostic codes also consistent with faulty PCM) 3. POOR CUSTOMER SERVICE - Service tech (Ryan Miller) was rude, dismissive, inconsiderate, and not receptive to feedback. I asked if he wanted a description of symptoms and recent service history and he said no. He didn't look up once, except to tell me that I should have pulled my car into the bay instead of parking, which I was not told when I scheduled the appointment. - Assistant service manager offered two options; to run more tests I didn't need or to pick up my car free of charge (inconvenient and dangerous as car was unsafe to drive) 4. PRICING GROSSLY INCONSISTENT WITH QUOTE (AFFECTING CHOICE OF PROVIDER) Refused to perform requested service without charging for inspection. Quoted $180 for PCM inspection. On check in, told that amount was only for the first hour and may increase depending on findings, which I was not told when I called to schedule the appointment but would have paid if they actually performed the service requested. read more

I have been shopping for a vehicle for a while now. My budget restrictions have been the main reason I have not made up my mind about a vehicle yet. I have visited most of the dealerships in the Peoria area and even some in Morton and Pekin. Jim McComb is the only dealership I came back to more than one time. Troy Daugherty, the sales representative helping me, was one of the best sales people I have encountered in my search for a vehicle. He was very courteous, professional and above all very patient with me. He had my vehicle taste and driving needs in mind throughout the whole process. He researched vehicles that may be of interest to me, kept me updated on any specials that came along as well as sales events that Jim McComb organized. The rest of the staff at the dealership seemed to act in the same manner so I felt welcomed and willing to make this the dealership of my choice. I would most definitely highly recommend Mr. Daugherty as well as this dealership to any one searching for a vehicle as I already have to my family and friends. read more

Best experience ever!! Thank you so much to the Uftring Weston Cadillac team for making my first Peoria car shopping experience the absolute best! Everyone from detailing & service, to the GM, the finance and sales department, and even the owner, Mark Weston, were there to make sure everything ran as smoothly as possible. It was absolutely a ten out of ten experience. They really listened to my wants and needs, there was never any pressure to buy anything and I never felt rushed. Being new to the area, I was a bit hesitant at first, but they were incredibly trust worthy, professional and attentive! My sales man, Scott Johnson, was the best salesman I could have ever asked for and the final sales price was exactly as we had negotiated. I am so happy with my new vehicle and absolutely loved the way everyone there goes above and beyond for their customers! If you are looking for a new or used vehicle in the Peoria area, I highly recommend going to Uftring Weston Cadillac on War Memorial Dr. I am absolutely certain you will not be disappointed. read more

This was my first time buying a brand new truck. Buying a new vehicle is both exciting and stressful. Buying a truck for my business, I had specific needs and wants. My salesman Phil Clemmer went out of his way for a month to track down the perfect truck. I had a minor issue with the truck the first day and the GM and techs were on it right away and had it taken care of in no time at all. I was impressed at the quick resolution and how they cared. Mr. Clemmer must have showed me 20 vehicles and was very patient even after my 4 or 5 weeks of searching. After looking at every dealer in the area and some in other areas, I chose Uftring to earn my business because of the spectacular customer service and excellent prices. My salesman earned every penny he got and made a stressful issue for me much easier. If your looking for a new car or truck, you'd be silly to go anywhere else besides Uftring Weston. Ask for Phil Clemmer, he cares. D. Cruse read more

I had visited Jim McComb to test drive a new Camaro. A friend of mine had just recently purchased one from your dealership and was extremely happy with her choice. Troy Daugherty was the sales consultant that approached me and offered to take me for a test drive. He was very friendly, courteous and knowledgeable about the new Camaro along with the Traverse and Equinox. I am still trying to decide on either staying with an SUV or going to something smaller, but I do know when I decide to get my new vehicle I will return to Jim McComb and purchase from Troy. He has kept in touch with me sending me the updated information on the Camaro and Equinox. I am very impressed by the friendliness and helpfulness Jim McComb and Troy have given me. read more

I have had some trouble with my 2009 Saturn recently and Uftring Weston has gone above & beyond in helping me with getting the problems resolved. Even though I didn't purchase my vehicle there - I bought it at a Saturn dealer before they closed - they have been wonderful in helping me. When Saturn closed we were told we could have service work done at a GM dealer. Uftring was recommended by a friend & I have been very pleased with the service & friendliness at Uftring. They have helped me with warranty work and making sure that everything was taken care of. All the staff I have dealt with have been wonderful!! I can't say enough good things about the service department at Uftring - they are AWESOME!!! read more

Ms Tena Nichelson is an awesome Sales Consultant.  Tena provided exceptional service in finding my dream truck.  I did not know exactly what I wanted when I first came in but Tena was very patient through the entire process and provided me with some great options.  After I finally realized what I wanted, Tena came through with the truck of my dreams.  The entire staff was awesome and very professional.  I could not be more pleased with the service that was provided.  If you are looking for a truck and want exceptional service and a Sales Consultant that will go above and beyond, please reach out to Tena Nichelson at Uftring in Peoria.  You miss not be disappointed. read more

I went to Jim McComb looking for a vehicle, though I was not sure what I wanted. I was helped by Troy Daugherty, who allowed me to drive several vehicles from the Sunnyland Sale. He was very informative, and I felt he took extra time explaining all of the details about each of the vehicles I selected to drive. When I finally narrowed my search to two vehilces we discussed the pros and cons of each, and I made a decision, which I'm still happy with today! Troy has kept in touch with me, and has checked in regarding vehicle services. Overall, I have been very happy with my purchase, and will likely buy from these guys again! Thanks Troy! read more

Highly impressed with Uftring Weston after my experience today. I needed an oil change desperately today but had no option except to bring my toddler and infant with me. About halfway through my toddler started getting restless. Peggy from the waiting room and Denise from service helped to keep my toddler occupied by talking to him and racing his monster trucks. They made my time there easier instead of hectic like it was starting to turn out to be. Peggy also walked around the showroom with my toddler when he wanted to get up and walk. read more

I knew I needed to start looking for a vehicle to replace aging Escape. Needless to say, previous experiences had left me not looking forward to the process. My fears were put to rest when Jim McComb Sales Consultant Troy Daugherty told me about the off site sale. Troy was professional and courteous as he walked me thru the variety of vehicles at the sale. He explained the features and benefits of each while being mindful of my budget. Troy helped me find the perfect one. I love my car!!! Thank you Troy. You're the best!!! read more

I've purchased two vehicles from McComb Chevrolet...a new Camaro and a used Silverado. Both vehicles were exactly as sold. I got a great price on both of them and certainly plan on buying my next vehicle there. After the sale my truck required body work due to deer damage. I brought the truck back to McComb and they gave me my truck back on time and looking showroom new. From the sales staff to the body and service employees, everyone always treated my wife and I with the utmost respect. I highly recommend this dealership! read more

I am a college student who was looking for my first car. The staff at Uftring Weston was very helpful. They showed me great options within my budget (much better options than other dealers) and I felt like they would not sell me anything that they would not drive themselves. I love the car I found and feel very comfortable that the car is safe and will last a long time. Kathy was the main agent who helped me and I know how hard she worked to get me a good deal. I will definitely look here for cars again in the future. read more

I live in Casper Wyoming & through the internet, purchased a near perfect used 2008 Cadillac XLR from this dealer. They are -honest-, professional, efficient, knowledgeable of internet car sales and go the extra mile to make sure the deal goes smoothly and the car is safely & economically shipped to the customer, who in my case was 1100 miles away. The car was everything and more Tanner said it would be. Thank you Tanner and the rest of the great bunch at Weston Cadillac. You are the BEST!! read more

I was looking to get into a car that made more sense for my needs and my lifestyle. Kathy really listened to me, and what I wanted and needed. The whole process took 2 and 1/2 hours, and I walked out so happy with my car and my financing. Kathy even took the extra step of following up with me, not once, but twice to ensure I was happy with my purchase and comfortable with all the features in my new car. I got a great price, and a great car. I would recommend Uftring to anyone who asks! read more

Bought a suv there yesterday, drove 5 hours to get there and then the used car sales manager raised the agreed price to about 700 higher and then called me a liar in front of other customers and sales personal. Joe is an asshole a crook in my opinion and tries to use his large size to intimidate people which will not work with me.. I will call Mark Weston today and file my complaint. This guy will not get by with this crap............Jerry D Owens read more

We've been taking our two vehicles there now for three years. Regular maintenance and oil changes. Started going because I do have a used Cadillac. Highly recommend. I just took my nonworking key fob in to get it repaired. Customer service did it without charging me. They found something to reset on my car which just took seconds. Once again they came through with flying colors thank you. read more

My experience was absolutely amazing! I went in with a pre-approval I told them what I what my sellman patrick was mindreader. He got me exactly what I wanted. Kendall was just as amazing. Giving an amazing deal on my Chevy. It was the easiest car buying experience that I have ever had. If you want honest and helpful sellmen that isn't pushy. You need to see these two gentlemen. read more

I have been going to Jim McComb for service. I recently was interested in buying a new vehicle and Jim McComb made this process easy and stress FREE! They answered all my questions fast and quick turn around. I am now driving a new 2011 Equinox and LOVE it. Thank you Jim McComb staff for all you have done through the years! Highly recommended for service and purchases! read more

I have had nothing but great experiences at Uftring Weston! All of my oil changes are prompt and they communicate so well!! I just recently bought a 2015 Jeep Cherokee from there and LOVE it! The employees are all so helpful and truly work hard to make their clients happy! I would recommend Uftring to anyone and everyone who is looking to buy a car (new or used)!! read more