Music Center of Hawaii is very small but the amount of instruments and service far exceeds their…read moreshop size. They are one of the only shops that repairs saxophones, violins, and standup bass's. They have a huge selection of violins, flutes, saxophones just to name a few. The staff is absolutely top notch any thing you need for your bowed instrument is there.

Best experience I've ever had in a music store. My son was freaking out because his saxophone…read moreneeded some repairs, and the employees did an amazing job helping me a getting his saxophone up to par. they were extremely knowledgeable and knew exactly what they were talking about and helped me find exactly what I needed. We will definitely be back and be doing all of our music store needs right here.

Unacceptable Service & Zero Priority I am beyond frustrated…read morewith the service I received today, and I ended up walking out. My wife, my two kids, and I walked into this establishment around 4:35 PM on March 25th. We were greeted at the front by Ted, who told us he'd be over to help us "real soon" and instructed us to head back to the electronic drums. Couple other staff asked if we needed help which we did, and was told they couldn't really help us because they weren't the 'drum guy' and to wait for Ted. We waited. For 25 to 30 minutes. When Ted finally decided to show up, he gave us maybe five minutes of his time. Instead of actually helping us make a decision, he left us with more questions than answers. He told us he'd be "right back," and then disappeared for another 10 minutes. From where I was standing, I could see him at the front of the store helping people who walked in long after we did. The breaking point was when he finally came back to our area...but not to help us. He started assisting another person who had just arrived. At that point, I was losing my cool. He knew we had been waiting patiently for a long time, yet he continued to treat us like we weren't a priority. Once he finally finished with the latecomers, I had to confront him with the facts. I told him exactly how long we'd been sitting there while he ignored us for newer customers. Instead of offering a solution or taking accountability, he just hit me with excuses. Then, he actually had the nerve to ask if I had "more questions." I told him flat out: I was ready to check out 30 minutes ago, but he left us hanging high and dry. I was literally about to tell him which set we were buying, but after that experience, I decided right then and there that we wouldn't be supporting this business. We walked out. Bottom line: You need to get your priorities straight. UPDATE: I'm updating my previous 1-star review to 5 stars because of one person... Senior Manager Anju (I hope I spelled that correctly). After that initial visit yesterday which left us feeling disregarded and unimportant... Anju reached out to me personally to make it right during our phone call. It takes a true leader to own up to a mistake and honestly she did so with such grace. Took full accountability for her store and them some. When we returned today, we weren't just 'customers' we were felt like actual guests. Anju provided the kind of high-touch and personalized support that made the store feel more like a community. She was patient, informative, answered all my questions and incredibly kind to our 5-year-old. She made sure we walked out happy and we left with the perfect Roland TD-07DMK Electronic Drum Kit and a matching V-Drum Amp. I felt Anju made it her mission to make sure every detail was handled perfectly so we could focus on the excitement of our daughter's musical journey instead of the issues we faced previously. It's easy to be a good store when things go right, but how you handle things when they go wrong is the true test... Anju passed with flying colors. From here on out we'll be supporting this business under her leadership. Mahalo for turning this around for our family!

I live in Virginia and purchased an Epiphone Les Paul Tribute Plus guitar From Easy Music Center,…read moreHonolulu. They sent me photos of the guitar before I purchased it. I bought the guitar and they packaged it to perfection. I received it via FEDEX in excellent condition. When I got the guitar out of the box it was beautiful, not a spot of dust. The inspection and adjustments they made were nothing less than professional. The friendlyness of the entire staff was way more than 10+ stars. The guitar played perfect way better guitar than the price. Byron

Akiko is a wonderful teacher who teaches with heart and positive energy. She knows how to approach…read moreeach student in a personalized way, helping them tackle challenges and master their skills. She also builds confidence through recitals and the RCM certificate program. After 4 years with her, I've seen my child develop a true passion for playing music.

We were new to Kaimuki, and I was looking to find a piano teacher for my 11-year-old son. I…read morehappened upon Akiko Sanai while looking at google maps for something else. I'm so glad I found her! She was able to fit my son in right away with a weekly lesson on the weekend, and he picked up right where he'd left off with his former teacher in California. Akiko has a patient, quiet manner. She is very perceptive and guides her students with a keen sense. She generously put together a recital for all her students at a beautiful old church downtown, and my son rose to the challenge of learning a new song, and performing for the first time. We will be moving again this summer, and will be sad to say goodbye!

Miss Grace is wonderful. However, Mr.Kyle? My daughter says mr.Kyle is selfish and weird. She says,…read moreand I quote "He grunts every time he doesn't like something and makes me feel uncomfortable." The way he interacts with parents is kinda avoidant and awkward too, I observe. He can definitely improve his teaching & social skills. My daughter now takes lessons with Miss Grace. Maybe hiring different teachers is not a bad option for this great facility.

Miss. Grace is wonderful at teaching the children music and how to play the piano. Our child enjoys…read moreher patience and commitment and often practices without being nagged. Yes, maybe it's because she's young she enjoys it, but I'm hoping her dedication and love for piano will continue in the long run. It's also a great place to bring our younger child, she has the waiting room and 2 private rooms that offer varieties of children's DVD' s to watch, which entertains him while we wait. I wish she would teach adults, I would love to learn how to play myself, lol... So, if you want your child to master the piano and have fun doing it, send them here...