I am sad to write this post. I moved out of state to Florida. When you are trying to get newly…read moreestablished at many places at once you cannot remember which places you signed document on no show/late fee. My first appointment here was wonderful. I loved the provider I saw. I did cancel ahead of time my follow up visit with provider since I could see the labs online and I knew the answer was that my labs were normal and there would be no treatment needed. Many months later I woke up with a swollen eye. I called clinic and asked if I could get squeezed in that day. And wonderfully yes and I was happy. I also work in the health field and have patients. I was discussing my patients and lost track pf time. I started heading to this practice. I knew I'd be maybe 20 min late so I called. The lady on the phone was very nice. But said I was too late for the appointment and I understood. I asked the lady on the phone would I be charged for missing an appointment. Her answer was a "no don't worry you will not be charged". She asked if I wanted to get rescheduled. I told her that I didn't know if I could fit it in the next day but said okay good ahead and book it. Even with me expressing that I didn't know I could make it, the lady on the phone never said that if I somehow can't make it that I will be charged. Maybe I am an idiot, but I thought when I asked her if I'd be charged and her answering no, that that meant the place had no fees for missing (some places don't). I couldn't make the rescheduled visit. And yet again I spent a whole day with my patients and was not able to make it. I admit I didn't call them but was very busy and the practice was closed by the time I left work (6:10 pm). I notice a $50 fee today for missing. I called the practice and expressed my confusion with what the lady on the phone said as no you won't be charged for missing statement. I was polite. I asked for manager to reach out to me. Instead of customer service and asking me the patient what all happened and listening, I get a long text of dry black and white: "...Our office has a late cancel/no show policy that was informed to you when you initiated care. Due to the late cancel we waived the first fee and then you proceeded to no show your appt without contacting the office. Unfortunately, we are not able to waive this fee since this is your second no show/late cancel and have been aware of our office policies..." I was disheartened that they didn't even ask me about the situation. No, I was not aware of their policy even though I signed it many months ago. That is why I asked the lady on the phone if I am charged for missing the appointment. I sent a text back trying to explain that and got another dry black and white response back that I signed the documents on the no show/missed in July. I messaged to cancel all my appointments at their clinic. I wanted time to think about if I would want to come back or not. It was simple. No extra words. Was never mad. Frustrated, yes, but never angry. Just said to cancel all my appointments at their clinic. I tried to get back on the patient portal to pay the missed appointment balance and it will not let me on. So I text the number back asking if my portal was closed. I was met with a text that said "Your chart has been closed as you requested as you were not in agreement with our attendance policy. Please establish care with another Provider. Your No show fee has been waived..." I tried messaging back saying I never asked for my chart to be closed and never said I won't be in compliance of a no show fee. I do not mind paying no show fees when I know about it. That I simply was frustrated at their practice for the miscommunication of the lady on the phone saying there was no missed fee and was hit with a fee and appreciated a phone call to express my disappointment in a calm way. No response since. I'm pretty appalled at their customer service skills. It's a pity. I was excited to have this place as my family doctor place. Maybe they were jaded by patients not wanting to pay no show fees that they disregarded me wanting to politely talk about it. It is a shame. ​​

when i started with this practice 3Y ago they were fine, then i asked pham if she would sign me off…read morefor a basic med for my private pilot medical, she said no because i have high BP, versus saying let's see if we can get you to a cardiologist to try and get your BP to normal levels then we'll revisit. 0 flexibility and a complete incompetent! For the last 3M I've been in contact with the FAA and they've requested my patient records for reexamination. I called a week ago friday and left a message for my patient records which is state and federal law, called back Monday and she said they were just going to call me and asked for my email address and she would email me immediately with access to my records, a week later i just left another voice message, which i'm certain having seen my phone number they just put me into voice mail. so now i'm forced to go to the FL Board of Medicine to report these liars, while this just delays further my ability to reinstate my FAA medical. I can only hope the same happens to her one day for malpractice, what a disgrace!?!?!?! Dennis Rousseau

Took the time to understand what my issues were and expressed a desire to find solutions!read more

Dr Berland is extremely knowledgeable however I am giving a very low rating based on a…read morecomprehensive review of the entire office First off, AdventHealth is a mess. Trying to communicate effectively with the office is so difficult to do, whether online through messaging or through the phone. It can take weeks to get a response back. The office also can't keep enough medical staff employed. Though to be fair it all started after Covid however this facility has not recovered. Once your done seeing Dr Berland anything request after that is impossible. Dr Berland explained to me he would fill out my short term disability yet what he filled out was a joke. 2 months later I am fining out his office is sending in the same paperwork that my STD company is asking for further information Let's talk about the facility. It looks like a mental ward that has sliding wooden door that open and close like a jail cell. The turnover rate is so high that at times I had LPNs that have no idea how to correctly take blood pressure manually. The office relies on a machine that test your blood pressure but it often wrong or fails. Advent Health centralized their appointment department so if you need to call the hold times can be crazy high I brought up to Berland a couple years ago that his reviews have tanked and he is very well aware however I do t think there's much he can do since it's Advent Health that makes the decisions. I wish Berland would open his own private office to be honest. Have no issues with BayCare but Advent Health should be ashamed of itself

I recently switched OBGYNs since I moved from a land o lakes practice to westchase. I had a…read moremiscarriage and from the medical assistant Dawn who is so lovely to the receptionist who I think her name is Lucy are such sweet women. They were able to schedule my appointments easily and meet my needs. For the situation was as pleasant as can possibly be for the horrible circumstances. The women at this practice are awesome!

I'm writing for the Westchase office. As a younger woman I always feel slightly awkward coming to…read morethe gynecologist so having a good experience is very important to me. After dealing with rude receptionists at womens care and having them try to convince me to go with a male doctor, I am so glad to have found suncoast instead! Dr. Ruiz is very professional and makes the process very comfortable. Her staff is all female which is very important to me and they were all very kind. The office wasn't very busy either which made it feel more private. I would recommend this office to any woman and will definitely make it my primary OBGYN! Thank you for having a good office experience

Most of the PA's here are great. I usually get in and out pretty quick…read more The office staff is friendly and kind. I like to see the same PA each visit. Thankfully I was told when Jennifer works. Most of them that work this location are great. There was only one floater PA that isn't any good , but she's a floater. Great service, they take their time with you and offer more than sick or monthly care. They have diet plan's, bloodwork , HRT and more. I recommend Atlantis.

Sitting in the room for an hour. Nobody comes. Paying money and losing this much time...read more

I went there and the staff was nice and friendly . John Scott Arnp was very nice he wrote a few…read more prescriptions and diagnosed the problem and I was out of there within an hour and a half . I would recommend this urgent care to everyone .

Yesterday my son was seen by John Scott, APRN. He smelled like he just smoked a cigarette prior to…read morewalking into our exam room. He did not wash his hands upon entering the room. We should have left when he walked in.

The BayCare Medical Group Oldsmar office is conveniently located close to my Westchase home off…read moreTampa Road & Pine Ave North, behind a Steak & Shake and Super Walmart, and provides primary care. The BayCare Medical Group Oldsmar offices are located in a fairly new and well kept office park and the facilities are modern and clean. The walls of the doctors offices are filled with great travel pictures from the doctors travels. After unsuccessfully trying to get an appointment with a primary care doctor in the Tampa General Medical Group within 30 days, my insurance referred me to Dr Hughes with the BayCare Medical Group who was able to give me an appointment within 3 days, which was just what I needed. The Baycare Medical Group has convenient online appointment scheduling, online pre-appointment paperwork, online lab results, and online medical charts so you don't have to spend a long time on the phone. After checkin it was only a 5 minute wait to see Dr. Hughes. Dr Hughes was friendly, able to answer all my questions confidently, very knowledgeable, even asked follow up questions to figure out my situation, and helped find the best solutions for me. Quest diagnostics is located next door so it was super convenient for me to go after my Doctor's appointment to get vital blood screening lab work. BayCare Medical Group Oldsmar's primary care physicians offer the first point of contact for patients with an undiagnosed health concern, continued care for a variety of health conditions, yearly physical exams, and preventive medicine. The BayCare Medical Group provides complete and seamless continuum of care, as part of the BayCare Health System, connected to 15 leading Tampa Bay hospitals in 4 Central Florida Counties. BayCare Medical Group Oldsmar's Healthcare Providers include Dr Juan Falla, Dr Danny Fox, Dr David Hughes, Dr Matthew Vermeer & Tara Dixon APRN. If you're in the Westchase or Oldsmar area and in need of a primary care provider doctor, I highly recommend you visit BayCare Medical Group!

We have had a very good experience with this group in general. The team is responsive, a live…read moreperson answers the phone (!) and we absolutely highly recommend PA Killian T Gianetti. She is as good as it gets.

I really like Jillian Ginnetti PA-C at this practice. She is nice and very efficient. The office is…read moreclean and the waiting room is spacious. The location is very convenient if you live in westchase. I've only had my annual exam here so it was always a quick visit.

Always quick & efficient and a pleasure to work with. When I had a problem she was able to fix it…read morefast.

I cannot say enough good things about the Doctor. she was very efficient. It is so nice to be able…read moreto not have to leave the house for the appointment. Thank you for the care and quality service

Excellent care from reception, lab, imaging, and the providers upstairs. They are compassionate and…read morereally listen to your concerns, and come up with an action plan. Super convenient to have all services in one building close to home. Parking is easy.

I love the ease of this location! They offer imaging services on the first floor and doctors…read moreoffices are located on the second floor. There was a sign that walk-ins are welcome for imaging. No appointment required. I love my doctor here I am always seen on. time. The building is new the furniture and rooms are comfortable and welcoming. The front reception staff is friendly and you are checked in quick and timely! There is a lot of parking, it is a little deceiving from the front, parking and entrance is located in the rear of the building.