This location had exactly what I was looking for although it wasn't stocked correctly. Parking isn't great there but I was lucky to find a close spot on this visit. The store is well stocked and clean. Service was fast, friendly, and prompt. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Barboursville, West Virginia

I've had great experiences shopping. I went once for perfumes and another time for a face wash (and I always find too much) but the employees are always so helpful and nice read more

I went to Ulta today because it's my Birthday and didn't receive my gift( I'm a platinum member) Meagan who was my cashier said maybe two words to me because she was too busy chatting with another cashier who wasn't doing any real work! I love Ulta, I hated my experience today! I'll call corporate to get my Bday gift! Corporate emailed me back and said it was too bad they were out of Bday gifts and they don't send them. I've just spent my last dime with Ulta.. read more

I got my hair cut at Ulta the day before I started a new job. The stylist didn't talk to me much, instead spending the hour gossiping with a coworker about her ex-husbands. She cut her hand halfway through. She didn't let me see myself in the mirror at all until it was done and curled (I had 5-6 inches off). It looked fine curled, but when I got home showered and straightened it, I saw it was a disaster. One side was 1.5-2 inches shorter than the other. One side had layers and the other just had some random chopping. It was the worst haircut I have ever had by far. I had to put it in a weird 3/4th pony to cover it up and was incredibly self-conscious on my first day of work. I had to come back in today after I got off work to get it fixed. Another stylist fixed it. She was very kind and it turned out well (although shorter to cover up the mistakes), but I wasted my time and was incredibly stressed out on an important day of my life. Going to the salon twice is not what I want to be doing with my time. Also Ulta is significantly more expensive than other salons in the area so I was really expecting better. read more

Booked a facial for my wife for her birthday. When came for her appointment, nobody was there to do her facial, they didn't even know where she was! She received at best, a tepid apology. Unbelievably bad customer service! read more

This place is AWFUL the employees are not helpful and make you feel stupid. one of the workers talked down to me like a child in front of her other coworkers. I left the place in tears with how they made me feel. read more

I went during the 21 Days of beauty in September to grab Tarte blush. I had every intention of trying all the colors and buying them all because it's the best blush. The service here however, not always the best. I asked a group of girls at the brow bar for some clean brushes because no one was in the Prestige area and I wasn't sure if they were the Prestige sales associates. I got the most snotty reaction from the short girl with long dark hair. She may have been pregnant at the time. She said "we don't give out brushes. I have no time to help u because I'm waiting for a customer... just use a sponge." Seriously....wth? I didn't ask for her help and HOW RUDE. The way she said it and looked at me with disgust was what was really off putting. Thankfully, one of the other sales associates witnessed this and jumped up to help me. She was VERY sweet and patient. After seeing all these poor reviews, I realize I'm not the only one. Seems like there are some girls here that don't know what customer service is and shouldn't have a job here. Maybe a job change if being courteous and helping people is not for you. By the way, I bought 4 blushes. If this was commission she would have missed out. read more

NOT DESERVING OF ANY STARS...Walked around in this store for a solid 15 minutes and NOT ONE of the employees greeted me or even asked me if I needed help. Will take my business where my presence is acknowledged. read more

Hated the way I was being watched as I shopped around. Everywhere I turned the same associate was right behind me as if I were trying to steal. read more

Love coming here to this location the girls here are very friendly sometimes there's this one girl who's working that always makes me smile I think she kinda has orange ish hair? With glasses? She's always saying hi to everyone and making everyone feel welcomed which I love that about her :) read more

I haven't been to the Ulta at the Huntington Mall, but I went to one in Sterling Heights, Michigan. The employees were very helpful and the cashier was awesome. We had a friendly conversation while I was paying for my purchases. I love Ulta stores! read more

Never have had a good shopping experience... staff is not knowledgeable when someone is even around to HUNT down to ask. Not to mention they are rude at checkout. Too busy taking to each other most of the time to help paying coustomers. read more

My husband always picks up orders for me, even if his name isn't on the pickup. It's just convenient for us because he works at the mall and we live 30-40 minutes away. Today he tried to pick up my order which was a birthday gift for my daughters birthday this week, and was told he was not allowed. He explained that he picks up for me all the time and the manager seemed shocked that would ever happen in her store. I am a very loyal and frequent customer (platinum!) and I can assure her, it happens often. They don't even ask for ID. I called the store to see if I could verify that he had my permission to pick up my order and they said no, unless I could come in, I would have to let it be returned and wait 2 weeks for my ulta ccard to be refunded. Smh. From now on, I'll just shop online instead of giving this horrible store my business! Also, I will be notifying corporate of this little incident. read more

If I could give this place 0 stars I would. Me and my boyfriend went there today because he was smelling cologne and I went to look at makeup every time a girl walked by that worked there they would give me the dirtiest look and wouldn't say one word to me. My boyfriend was looking at cologne and they kept peeking through the isles at him and the same people kept walking by and asked him what he needed over and over again acting like he was stealing, they think they are better than everyone there. Please you all need to get your head out of ur ass and just put the stuff in the bags and get ur minimum wage your not better than anyone else, they need a reality check. read more

I hate to give one star because the staff and store is wonderful except the lady who works the benefits counter, she does eyebrow and facial waxing. She is very unprofessional and unbelievably rude...just a nasty attitude and lacks customer service skills. Unfortunately I will not give her my business but the rest of the staff is awesome. read more

Three times, I have driven to this store for a special advertised in the Sunday paper only to be told, I was too late, they were out. The last time, I called the store before I went and was told they had the special but could not "hold" it for me. Okay. One hour later, I was told at the store that the special was gone after only a few hours on Sunday because the store received a limited amount. I'm done with this store. No more. read more