Can never find someone to help me. It seems many of the employees have friends that come in just play

The most helpful associates I've ever experienced in my life. Great deals and such a clean store!!

Shontae Perdue is an excellent color/cut stylist. She always listens to what you want and does what's best to keep your hair in great condition!! Go check her out and see for yourself! Candy R. read more

I am an Ulta fanatic. I will admit it. This place is stocked on all kinds of beauty products: make up, skin care, nails, hair care, tools... Everything! There are super expensive high end things, drug store brands and everything in between. The only downside to this store is that sales associates are few and far between. I tried to hunt someone down and ended up waiting in line to ask the gal at the checkout counter for help. read more

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Excellent service in the salon. Shontae is a talented stylist & a joy to be around. My hair is easy to care for & heathy. I highly recommend Ulta of Charleston & Shontae read more

I spend a lot of money at Ulta but it seems I can't ever get any help. Just the time I need them they are cleaning or rearranging and act like I bother them. My other problem is they never get the receipt right. Was suppose to be buy one get one was charged for both and had items that were suppose to be 40%off and was charged full price. They always fix it but I wish they would just do it right. Just 3 stars. Darlene B read more

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I can't believe how Miguel at Ulta in South Charleston, WV treated my 17 year old niece! Not only did he do a horrid job on a blowout that made her hair poofy by the time she got home but also tried to charge her $20 more than the agreed upon price when making the appointment and actually called her dumb to her face for not understanding what he said!! She is far from dumb, a senior in high school now who began college classes last year! This is how he treats customers or clients? The reason she went to him in the first place is because I like the way he did my hair. Had I been there and heard how he spoke to her then I may have been barred from Ulta for life! The first time that she went to him he spoke to my mother in a manner that she said she had to bite her tongue because he was so rude, because she like the way her hair turned out she went back a second time two weeks later. After what he did last night she nor I nor any of my friends will ever go back to him!! How dare anyone speak to a child and called them dumb for not understanding his profession. Btw she is a senior in high school and began taking college classes as a junior so dumb she is not! He is supposed to be a professional stylist but professional is the last term I would ever think of calling him! Ulta, you need to do something about this or else my platinum rewards status along with many others are going to look to shop elsewhere, you are not the only beauty store in town! Yes I am LIVID! read more

My problem with Ulta is 1. You have to ASK if there is a gift with purchase and half the time, they tell you "No" then I get home and check the website to find out that there was one. Or, they just throw something into the bag, and it's not the actual gift that is supposed to go with the purchase. 2. When you get their credit card, it says you can pay with a Debit card on their website, but when you try to do it, the link takes you to an error page. Then, if you call customer service, they want to charge you $12 to speak to a representative, and then they tell you that you can only pay with a debit card if you call in and speak to a representative. So an extra $12 to make a payment...ARE YOU KIDDING ME?! NOOOOOOO. I cancelled my card after the first month when I found all this out. 3. Finding someone to help you in the store is hit or miss. read more

This review is for the Ulta Salon services. You can tell when you visit the salon that they are trained to skimp on the service and they are only allowed to use Redken hair products. I think for what you pay for, the salon service needs a complete overhaul. When you have curly hair and they blow dry it at the highest and fastest setting, that's a problem! No one wants to run to their car and go home and wash and style their hair after leaving the salon. They will not style it (curl it or straighten it) without charging you an extra $10! Ten dollars is not much, but it should be apart of the cut/style service. They should also put styling products in your hair (LIKE FOR FRIZZ) and not just hair spray for the money that you spend. Ulta, please overhaul the salon experience ASAP! Use other products on your clients like Kenra. read more

Several registers but usually one person working.. I've had to leave before getting waited on b/c so short on time. Hire Help & make sure employees interested in working rather than primping! read more

Love the makeup and beauty sections but DO NOT I repeat DO NOT get your hair done here. Absolute worst experience of my life and cost me almost $300 after it was all said and done. Have had multiple people come to me saying they had equally bad experiences here. For the love of your hair, go somewhere else.... read more

I love Ulta. Great selections of pretty much everything. Items are easy to find. Clean store and the workers are super nice.

went into ulta last year around this time with my sister,daughter and nephew. we were in there looking around and mentioned many times that we needed help,all the workers(there were like 4 or 5 who werent busy) just ignore us and then go on to help others who came in after us. we were in there more than 20 minutes. no one would help us out. so needless to say my sister took her business elsewhere. she was looking to spend a good bit too. I will never shop there. If they people who work there arent going to help certain customers then why even work there? read more