I normally wouldn't leave a review off just one experience. And I try to follow the advise of my…read moregrandmother "If you haven't something nice to say, don't say anything at all". However yesterday's experience with Sierra at Victoria Nails was nothing short of horrible!. We are here in Easton MD on vacation and my husband has never had up here before . It's something I've always wanted him to try, but he's very nervous about having one. Tthe weather was gonna be bad over the next couple days so I decided it would be the perfect time to have him experience his first pedicure. I went online and did my due diligence looking for a place with good reviews. I called to make sure they had a staff member experienced with someone who is not only nervous, but has bad feet. When I contacted Victoria Nails I was assured I found the right place! When we arrived we were greeted by a lovely young man who directed us to a pedicure station and told us our person would be right with us . As we both awkwardly.stood watching the girl beside us getting a water bowl ready... while texting on her phone . At this point we weren't sure what to do / where to stand or sit. Finally the girl pointed to a chair & told my husband to sit. Never offering guidance on where to put his footwear, no offer to roll up his pant-leg or anything. She returned to her phone to start texting while I assisted with taking his shoes and socks off, rolled up his legs and showed him how to get into the pedicure chair (during this whole time she never lifted her head from her phone). My husband introduced himself. She didn't tell us her name,Just continue texting. My husband looked to me for directions on what the buttons were on the arm of his chair, I took this opportunity to say " perhaps when the girl is finished with her text, she can show you how to work the chair". She looked up for a brief second and said "press the red button"! ....( Keep in mind there's probably 20 buttons on the arm of the chair)! Finally, she put her phone down & got to work. Trying to be friendly we asked her her name she told us "Serria" . We tried everything to make small talk just to make things a lbit pleasant but she showed zero interest in chatting She was so consumed with her phone that at one point, she asked one of the other employees if he could text for her while she dictated it to him.. We reiterated to her several times that my husband was very nervous and it was his first pedicure . She simply answered with OK. . When I booked the appointment I had requested a thorough pedicure because of his bad feet, is diabetic and that this would be his first pedicure. Once the pedicure was done she did not say "See you later.or have a good day" .. She did not help assist with rolling his pant-legs down or getting his fiotwear. Didn't offer a clear-coat nor did she buffout the top of his nails. Not once explained what she did.. he literally had pieces of attached skin hanging from the ends of his toes and on the side of his feet . His feet were still damp as she picked her phone up to text while walking to the front of the store to get paid. My husband, not knowing any better was going to use the in-store ATM and pay a surcharge. In order to give her a tip.. I was so upset over the terrible service and how he was treated. I whispered to him that I would wrestle his card from him if he dared to try to give her a tip.. I understand people have bad days . I understand things come up and it's sometimes it's difficult navigate personal issues while trying to maintain professionalism in the workplace.. What I don't understand is rudeness or a clear dsregard for the health and welfare of those you're supposed to be providing a professional service for.. My husband is a senior with diabetes . For a service provider not to have enough professionalism, to show up to their job, looking tidy and professional (Sierra was wearing a pair of sweatpants and an oversized Harley Davison T-shirt . Her hair or makeup was not done. This level of unprofessionalism is more than a bad dad day. If a person couldn't be bothered to pull themselves together enough as to not took like they just rolled out of bed. I suppose expecting them to explain to a client that they may want to either come back another day . Or even to offer the appt to fellow colleague would be truly out of their wheelhouse of thought . What was supposed to be a pleasant way to spend a couple of hours on a rainy day turned into a very negative and frightening experience. The only pleasant part of the experience was a nice young man who welcomed us . Even though he was diligently working away on his own client he made sure to tell us to have a nice day when we walk to the door..

Not the Same Salon As Before - It's Bad Now…read more What makes this review sad, is that I was so excited to have a beauty day there! --- When the original owners were there, they were great! Now, since a lady and her family took it over, their customer service has declined. I made an appointment with someone for a mani and pedi the other day. And they told me to come at 8. Then they changed it to 9 and changed the nail technician without telling me. But instead of apologizing for the confusion, one of the owners insulted me when I told him I wanted the original technician. - I am an upstanding citizen in this community and would never ever insult anyone. On a different note, the quality of their nail service has also declined. I wish the previous owners were there. Don't go. There are so many other salons in Easton.

I'm a little surprised by all the great reviews--maybe I just had an off experience. I got a…read morepedicure, but my cuticles weren't cleaned up and my nails ended up jagged and uneven. She also used a loud timer to make sure the foot massage was exactly five minutes, which felt a bit tacky and took away from the relaxing experience.

Best place ever & glad yelp exposed the business to me. Reasonable prices with great service.read more

Amazing spa! Had a wonderful time getting pampered. Darcy is a wonderful masseuse and did a…read morefantastic job, will definitely be going to her again soon. Taylor did an amazing job with my facial. So relaxing and everything was great. I sat in the sauna after my facial and massage. I did not want to leave!

I have a load of spinal issues and two more surgeries ahead of me. I recently traveled…read moreinternationally and the load on my neck, shoulders and lower back were on full display making sleep difficult. I was lucky enough to have been booked with Amy. I moved to the Island in July and don't know where or who to go for things. Based on my conditions, expectations weren't high. Typically I leave a massage table no matter how good and I don't feel improvement. I'm fortunate to enjoy the relaxation. Amy is a miracle worker. She massaged my back and neck, added heat and went back in with massage to finish the area. She helped me visualize lengthening my body. I didn't have to hold my breath getting off the table and it was the first time I can remember turning my neck fully to see traffic. I cannot wait to go back. The staff in every area of this beautiful place is topnotch friendly and welcoming. Lovely to see in some places, service excellence still exists. My highest compliments to the market. I brought lunch home. The crab soup, spinach and shrimp salads were incredible and so fresh.

This was my second time having a pedicure at Dewdi. The salon is absolutely beautiful! They give…read moreyou a welcome mocktail, which is delicious. I have had two different technicians now, Sunny and Hana, and both were excellent. They were both very sweet, did a lovely job and I was very relaxed. I will definitely be back. They give a 5% discount if you pay cash, which I didn't know but was nice.

I was really excited to try Dewdi. I made my appointment online for a mani and pedi. I arrived on…read moretime. My hubby came with just in case they could accommodate him also. I checked in on their terminal. They said they could also take my husband. We were taken in for our pedi's, they were fine, but I felt light on the massage and I wasn't a fan of their color choices. I asked for regular polish, but the tech insisted on gel. While we were getting our pedis, hubby's tech also took care of his mani. When my pedi was done, I asked my tech about my mani and she just kept pointing to her watch and left. I went to the front desk and told them I had been confirmed for a manicure as well and they told me I would need to come back for that. I'm sorry, but if I make the effort to make an appointment I expect to get the services I requested at the time I requested. I know they are new, but they have a lot to work on as far as scheduling. That said, the spa is beautiful, they give you a lovely welcome drink while you wait. I'm afraid that did not make up for my disappointment. I won't be going back.

My mom cut her hand too badly to blow dry her hair and she's hosting an event this week. I sent…read morethis salon a kind and flattering email, and my mom called them to see if there was any way they could work her in for a simple blow dry. They were super rude to her and me and said too busy. They also then referred her to a salon that is closed. Way to help out someone in need (or at least treat someone with kindness). I am not sure if they thought my mom is old (she's not), or if they're just that rude and mean, but they just lost a good client and her zillion friends. Not to mention, I get my hair cut in NYC by the same stylist who cuts Olivia Palermo's hair, and I'm always asked for a good rec in MD. Well, I definitely won't be sending them to M2 (& Andre would NEVER treat someone like that!)

Don't even bother reading that other review -"Claire V." ...she wrote negative reviews for 38 out…read moreof her 41 reviews. Lame. Megan & Melanie r awesome! They do men & women~ hair & mani/pedis. They r talented, efficient and they don't push a bunch of products on you before you leave. It used to take me hours to get my hair done at my old salon in Philadelphia suburbs and then have to deal with the pushing of products at the end. You are in good hands if you schedule with either one of them!!

Went today and while getting my eyebrows done while the tech was waxing the state inspector came in…read moreand three techs ran out the back door!!' Including the one waxing my eyebrows. Never in my 32 years of visiting nail shops have I experienced this mess. They are hiring unlicensed technicians!! This is not ok!!! Stay all the way away

I am glad I was encouraged to return to Island Nails. Specifically, I want to acknowledge the…read moreimprovement in service. I can easily recommend a basic pedicure and believe other services will be done as well. I received a well done professional pedicure by Paul. I was able to have short notice appointment. My pedicure was a basic, gentle and complete. I was not rushed to pick color and was given extra time to sit in the chair for my polish to dry. I did not feel pressure to get more than a basic pedicure. The shop and bathroom were clean and brightly painted. A rolling video of beaches rather than noisy television was an extra nice touch. Reason for 1 star reduction. Paul was professional and completed my pedicures as well as allowed me to remain in the chair for my polish to dry. However, he was not available to help me put on my shoes or take my payment. Additionally, the "massage" was incomplete and the hot towel was simply used to wipe off the lotion. Please note this may indeed be an accurate level of service for a basic pedicure-just different than my precious experiences. The lack of upselling was nice, however I was not totally certain what was included. Having the services card would have been helpful and may have resulted in a five star review. Enjoy your next pedicure there.

Denise is amazing! Had the most relaxing and throughly healing massage from Denise highly recommend…read morebooking with her !!!

Love Tracy for Facial's she is meticulous relaxing and sweet…read more Melissa was awesome for the advance skin care needs and so helpful and sweet Love the professionalism and timeliness .

The best kind of local small business. I always love my nails when I come here. They turn out even…read morebetter than the picture that I brought in. Although they do take walk-ins sometimes they are a local favorite and are often booked solid. So plan ahead a little. Also, they recently changed location up the road just about a mile from their original location. And their new name is NailVibe. But the people and awesome service are all the same.

Way too expensive for what you receive. Spa pedicure was lame for the price they charge!read more