The irony is in the name. I couldn't help but laugh when I found the actual name. Phenomenally Unprofessional should be their DBA if they end up losing the business this year. I 've had Karen do my taxes for two years. There's always been a wait, even though I've made my appointments a year in advance. But this year was unbelievable. My appointment was for 4pm. I sat in a lobby until 6:30pm before I finally decided to leave. Never will I return. Everyone in that office knew I had a two hour wait ahead of me. No one called me to ask if that was ok. No one mentioned this when I arrived. At one point, Karen handled other business while all of her clients waited outside. Every, single, person had been there waiting an hour over their appointment time. I decided to leave. The office attendant didnt even apologize. My night was punctuated with the shit storm of a traffic jam it takes to get from Inglewood to Long Beach at 6:30pm. Here's some advice for the business: 1. Be punctual to returning clients who book their appointments a year in advance. 2. Be mindful of people who have families and homes to get to after being awake since 5:30am. 3. Train the office to be polite and understanding. 4. Offer discounts when you mess up. 5. Learn how to manage appointment bookings so that you don't end up with irate customers. 6. Offer food and beverage to people missing dinner because of a 2.5 hour evening wait time. If you've made it this far into the review. It's not worth the wait. Go elsewhere. read more

Just don't do business with these people. I live in the Bay Area and was referred to this business because a friend of mine has "UPS" do their taxes for a few years now. My friend said they do a great job. I had them do my taxes for 2014 & 2015. I've gotten audited for both years. I do have other sources of income such as stocks/investments but that shouldn't be an issue. I shared with them ahead of time what earning I had and gave them documents. Either way, I've been audited and it's a waste of time. I'm having someone else look over my taxes now. Another point of concern is that they are extremely difficult to contact. They rarely answer the phone or get back to you. It's a little frustrating when trying to do business. read more

Just read the article, FACTS!!!!! Karen was arrested over the summer for fraudulent tax filing. SHYYYYT, looks like I'm gonna have to find another tax preparer. Such a shame, she was always super honest with me. read more

Well unfortunately me & my hubby just arrived at UPS, sadly after yelping come to find out why the place looked so empty i feel sorry for Karen, she is now reaping what she has sowed & anybody else involved with her fraud. May Karen find the Lord during her incarceration Blessings.... read more

Karen McCoy is a great tax preparer who knows the ins and outs of taxes and has studied/been a professional for nearly 25 years! She is professional and respectful and will not waste your time. Plus, her rates are very affordable! I would recommend her to anyone! The only downfall is she is hard to reach via phone to make an appointment, especially during tax season. So, get to know her outside of tax season. Thank you for all of your hard and humble work, Karen! read more

Karen has been arrested for tax fraud. Go to Google to get the whole story.. I was referred to her by a friend. She only did two years of tax prep. For me.. I stopped going to her when my cousin was audited because of her.. read more

I have been coming to Karen for years. She is the best. I drive 1 hour each way to get my taxes done by her.

I have always been very happy with Karen, she is the best and will let you know what you need to do to get better returns. She is the reason why I bought my 1st home in 2008, bcus in 2006 she advised me that home ownership would be very beneficial for me. Now years later I can't even get an appointment, I cant refer any friends because she has no openings and can't take walk ins. I called to cancel my Jan 20th appointment and left a message to try and reschedule if anything was available and no one returned my call. I told two if my employees about how good she is they called and never got return calls so they just went to HR block :( I tried going today as a walk in on my day off finally and was rejected because she has no room for walk ins. I spoke with a lady who has always worked with karen, she explained that yea the phone is always ringing but getting in with an appointment this year wont happen, walk ins will be hard because there needs to be cancellations to work you in. I asked about my left message and no return phone call but she didn't have a reason of why. There was no other option given to try and get me in for my taxes this year. She didnt ask to take my number for possible cancellations for this week to call me, but she took a call while I was there and explained to someone on the phone that they should call her at like 6pm for some cancellations and if no one cancelled then they just might have to do a walk in. Once she finished her call and I heard that I explained to her that I may just have to find another tax accountant but what about 2015 appointments can I at least book that and if I find an accountant then I will call back to cancel my 2015 appointment. Karen is always grateful for referrals, but if the phones are not being answered and no messages returned then the referrals will go somewhere else. I love referring people to her but now everyone comes back saying why refer when they don't seem to want or need the business. Karen loves her clients and welcomes the business its just the employee's are not actively getting back to people. I will begin my search for another tax accountant who is going to be just as good and open to business. I wonder if all of my friends and old employees who go to Karen are encountering this same issue. read more

After trying to call this place twice. Numerous times with no return calls on Voicemails and when I do get someone on the line. I get put on hold forever and end up hanging up.The secretary is not helpful. I would not give this place a second glance. Unfortunately my exwife is using them. I have to go through this horror just to get a copy on my taxes. And even getting a copy of your tax's is a $20.00 charge. What is this God Forsaken place? read more

I've been going here since 2008. I will agree with previous comment, her "assistants" aren't helpful (I.e. That's why you never hire family) but the headache of waiting is well worth it. Karen knows her stuff. She can tell you what you need to and what you did wrong. She's not just piling and chugging because she wants to be sure gets you everything. Hence the reason she's always booked. I already had my 2016 appointment scheduled in 2014! The best thing to do is go in. Even if you don't get seen that day you can schedule for later and next year. I promise you won't regret it. read more

I have been going to them for years as well, they treat me, well they actually treat everyone like family :). They are simply the best at getting your absolute max tax refund Karen will also make sure you understand everything and is open to your input or questions. I definitely would recommend them however, they get VERY BUSY so you must make sure you have an appointment! If not, you will definitely have a nice long wait. read more

I would not recommend this place at all. I have been doing my taxes here since 2005, and now when I call to speak to Karen she is very rude and does not return my calls. When I do file my taxes in the future, I will not be patronizing her. Karen needs to change her attitude and her assistants are rude as well. read more

Karen and Angie, sisters who run this company are so pleasant to work with, prompt and have relayed great results to me over the past few years. Don't hesitate to contact them, they are truly wonderful accountants to work with. read more

Long time customer who was audited and given an insight to what Karen has been doing all these years! There were several false deductions/write off's within my 3 year audit that resulted in $24,000+ of fees that we now owe the IRS. I personally know of another customer that is going through the exact same thing right now. Staff seems to be wonderful people but impact of Karen's false tax reports has changed the life of me and my family for the immediate future in a negative way. I don't wish anything bad upon her or her business however, I hope that justice will be served one day soon! read more

I have been going here for over 7 years and I LOVE this place. Karen definitely knows what she is doing, she will get you all your money back. I have never had ANY problems. Most importantly things are done the right way, so you won't have any problems with the IRS. If you are thinking about going here, be sure to make an appointment. Last year I didn't make an appointment and I waited for almost eight hours. It was worth it though!!!!!!!!!! I normally don't write reviews unless I am VERY pleased are VERY disappointed. In this case I have been VERY VERY happy for the past 7 years read more