As Dockmaster of a small marina in Skyline I called Gateway on a recent Sunday in hopes of leaving…read morea service request. Bob answered and told me they would be out as soon as Monday morning. Bob diagnosed the multiple issues and in a short time had the remote gate and electronics working again. Thanks WCS

After seeing the not-great reviews for this place, I kinda dreaded having to pay them a visit last…read moreweek to help me make an adjustment to my account. But it turned out to be a 5-star experience for sure! First things first, the store is super conveniently located at Sunset Square shopping center, with plenty of parking and other businesses nearby if you're running errands. The store itself is modern, well-lit, and contains some cool gadgets you can play with while waiting your turn. I checked in at the main counter and, within about 10 minutes, a really cool dude named Kevin was assisting. My request was pretty simple, but he didn't rush or make me feel like an idiot for coming all the way to the store for help. He walked me through the process, discussed some different pricing options, and showed me all the notes he was making in my account to verify the change. He was very thorough - showing me that he not only knows his job well, but is aware that - in the past - Comcast/Xfinity has not exactly been known for trustworthy, helpful service. Hopefully there are more and more helpers like Kevin coming to this company, because he turned what could have been a dreadful trip into something that was a bright spot in my day!

This review is for Comcast Small Business…read more What should have been a simple service transfer turned into a mess. I was routed to an out-of-state Colorado rep, Gloria M, (no local support), and when I asked about fiber, it turned into an argument and upsell instead of solutions. I was sent a DocuSign with little explanation. A manager (Chad C.) then promised priority installation (4/20) if we signed and claimed we were getting the "best deal" $185/month for 1.25 Gbps, basically no savings ($5.00 less and still a $130 install fee) no break for being longtime customers. 4/20 came and went. Turns out the paperwork was wrong. We ended up receiving SIX different DocuSigns due to repeated errors, with poor communication and zero accountability. Now we're scheduled for 4/28 (!) but our business has been left without service in the meantime. Frustrating, unprofessional, and honestly feels like the result of having no real competition. Being dishonest to get someone to sign a contract is not a way to do business. Complaint filed with the BBB. If you have another option, take it.

I tried to setup my Mom's TV at her new assisted living residence and was unable to. I hooked up…read morethe box and TV but the remote would not turn it on or off. I spent an hour and twenty minutes with the rep and he said the remote didn't work. I went to the Xfinity store and got a new remote, same problem. I went back to the store and they said I need the old style remote, which they gave me. This remote didn't work either. I called Xfinity again and the residential department transferred me to the business department, then they said I need the residential department. I told them if I'm ever mentally retarded I'll get a job at Xfinity and hung up.

not possible to talk with a person now! why am I paying them $200 per month? quality POOR…read more Value - so little as to be laughable.