My biggest complaint is with Vanessa, who should not be placed at the front desk to greet anyone,…read moreand is the picture of incompetency, and uncouth in her demeanor. What was the substandard criteria to hire her?
I personally believe she behaved in this manner in hope that I would not come to this facility, because her behavior and lack of manners screams that we don't want your business, nor do we care. I should have seen the red flag when I was sent a link to submit documents from this office, and for days, I could not get this app to work. I would complete the information and then it was supposed to send a code to access the documents, but it would not arrive until hours later or the following days and didn't work. I went through this ritual for days, and had contacted the office and was told I could complete the paperwork on my visit, but I would have to come into the office an hour before my scheduled appointment.
I completed the paper work in office, which took me almost an hour. Prior to all of this, I had spoken with a gentleman and conveyed I would be paying by cash, which he did not say anything about having a credit card or another mode of payment. Of course, if there was a bill, I've always pay by a money order. On the form itself, it gave you the option of payment. (I do not carry my credit card as cash is my preference; hence, I selected that option.
Vanessa called me several weeks later to notify me that my insurance sent their approval for a sleeping monitor device; however, in the middle of our conversation, we got disconnected. (or perhaps she hung up) I waited for her to call back, but she did not call me back. I did call her back after I realized that I didn't think she was trying to call me back and I left a message stating I did not know what happened with the call. Vanessa called back the following day. Vanessa conveyed that I should look out for a link that I "must" watch prior to coming to pick up my device. After getting off the phone with her, I realized that she did not tell me as to when this email or link via phone would be sent. I called her back to find out when I might expect this video link, as I wanted to ensure that I viewed this video as per her instructions. Vanessa stated that I should look for it over the weekend. I had spent the entire weekend checking my email numerous times, but to no avail. Even this morning (12/13/2021), before I left my home, I checked for this link, but nothing was sent to me. Please keep in mind, I had my Schedule at work so I could go in this morning to pick up the device. I am paid hourly; hence, I got up at 5:30am so that I could make up for lost time.
On arrival, I had mentioned to Vanessa that I had not received anything, and she states, oh, I'll just bring it up on our device here. Keep in mind, I wasted a lot of time over the weekend looking for a link that was never sent. At no time did this lady (I use that term loosely) apologize for any inconvenient.... nothing. After viewing the video she brings me this form that states they want my credit card on file. I stated to her, why wasn't this stated or said to me previously, and I do not have it on me. Keep in mind, at no time did this office convey that having a card on file was mandatory. I said to her, what am I supposed to do now? She looked at me blankly and stated they need something on file before they could release the devise. Needless to say, I was beyond angry and I left the establishment without saying another word.
How did she get hired, and how does she maintain her employment with this type of non-chalant attitude. I am still in shock on her dismissive behavior. Just incredible, and a sense of arrogance on her behalf. So unprofessional throughout this entire process. Again, I honestly believe from the get go that they didn't want my service; although it makes absolutely no sense! I don't understand why her demeanor and lack of professionalism from the very start. A waste of my time (literally hours) and my money.
If this is the best service you provide, your standards are beyond low! I will NEVER dart through your door again, and I will continue to make a cacophony about this establishment. I believe dogs are treated with more courtesy than what I received from Vanessa. Shameful and pathetic!