Megan R. in member services is fantastic and the only reason I don't give the place 0 stars. The…read morerest of the staff couldn't care less about their job duties. I've been banking with them for 10 years and can't get a call back from a supervisor, even after I leave them a message on their direct line. I opened an account with Discover and will be pulling all my money out of the credit union.

I switched to this bank awhile back. My old bank offered nothing. I applied for 2 car loans through…read moremy old bank and was turned down. Exchange approved even though I was not a customer. Exchange offered me checking with interest because of my age. My old bank offered nothing. I get texts alerting me every time a transaction has been submitted. I got a text about a transaction which I never dealt with. Called Exchange and said it was pending. They immediately cancelled the transaction and issued a new one which I went to the bank to pick up. I did not lose a penny.

We went with Exchange Bank for our business account because as a small business, supporting local…read morebusinesses meant a great deal to us. After opening we attempted to get in contact with Exchange to determine how to utilize their online banking. After numerous attempts and the guarantee of a return call that never happened, Exchange closed our account. My husband went in person to try to figure out what was going on and was informed that due to funds not being in the account/ the account not being used they decided to close the account without informing us. No call, letter, nothing. They not only closed the account which was not in poor standing, but also deleted all files they had on our business. The amount of time wasted and the lack of remorse was very off-putting. Highly recommend searching elsewhere for your banking needs. Communication is everything especially when financials are involved.

I just moved to Kansas City from Miami. Over the years, I have heard family members talk about how…read morethis is a great place to do banking, so I decided to transfer from a large bank I had used for years. The large bank had many hidden charges, and their answering system was extremely tedious (and time-consuming) to navigate. Morgan H. greeted me and set up a savings and checking account. I was also set up with online and mobile banking and a new debit card. I transferred most of my funds right on the stop and was in and out in about 40 minutes--too easy. Not only is Morgan efficient and knows her stuff, but she is also extremely friendly and fun to talk to. It was the exact opposite experience of what I had grown used to! Thank you!! Sincerely, Kathleen

A great place to do business if you qualify to be a member (first responder)…read moreI was skeptical to do business with a credit union over my traditional bank but when purchasing my second home I shopped around for the best mortgage rates and they had the best! I opened up an account and got my mortgage set up, Jackie and the rest of the staff were all great and even kept the loan in house rather then it getting sold to another company like my last mortgage.

Of course I'm a Mazuma fan. I've been with them for years. They're amazing in my eyes. We used to…read morehave a branch in my office but they closed. *sad face* Imagine my surprise when I found out that we have a location really close to us, right on the KC Streetcar line! I was overjoyed! The location is very well lit & comfortable looking. The staff in there are welcoming and quick acting. My only complaint would be parking which I won't hold against them because it's the Crossroads. Parking is a problem everywhere in the Crossroads. I used to make every attempt to go to the Gladstone location because it was so efficient and pleasant but I think I've found a new location to use!!

Jasmine brooks is such a lovely young lady always going above and beyond her job title. One of the…read morekey reason I continue baking w this credit Union

I have had the need to conduct business at the Mid County Branch numerous times in the last…read moreseveral months and each time have been assisted by Sydnie. Her professionalism and positive attitude are to be commended. I have found the entire staff to be helpful and accommodating.

I would never recommend this bank to anyone. I have been trying to deal with a business matter on…read morebehalf of my church and I have been totally ghosted by one of their universal bankers (MF). I have left multiple voice messages and visited two separate branch offices to communicate in person with FM. I have never been treated so shabby in my life by a "supposedly" professional. Not only would I not recommend this bank, but I am going out of my way to tell any and everyone of my horrible non-responsive experience I have had with BOL.

Considering this location was in the soft launch stage, I will show some grace. Since we opened our…read moreaccount with Truity back in 2019 I have always been a firm believer that this is truly a better way to bank. There were only 2 locations in Lawrence, the only branches in Kansas at the time. Now they have 4 branches in Lawrence, 2 in Olathe and 1 in Shawnee...marking 7 branches total in Kansas now. I have had the same debit card since I opened my account in 2019, but it was misplaced over the weekend and instead of calling into customer service to have a new card mailed I was crossing my fingers that this location was open, so I could have one printed on site. I absolutely adore the perk that cards can be made upon request, because most banks you have to wait for a new card to come in the mail; one of the many reasons to love Truity! From my usual experience based in Lawrence the staff is always friendly and warm. Whether I needed to deposit a check, withdraw money or open a new account I have never had an issue with customer service until I visited this branch. I was so excited to see a place where we have banked for years be so close to home and I was ready to establish a great relationship with people that will probably see me often. Upon arriving I noticed they have ITM, not ATMs. ITM's are new to me and I think it's a smart move given how much technology has advanced. When I finally made my way inside, I was greeted with icy disdain from the branch manager Stephanie Thomason. Maybe because I had to bring my curious toddler with me and I get not everyone "enjoys children"...I thought Truity was a place for families to feel welcome especially with the upcoming events including a Family Fun Day with the Easter bunny, bounce house and a scavenger hunt; but maybe only tolerated during certain events? The senior member consultant Samuel Duncan ended up assisting me with getting a new debit card. We went through the normal process of asking what happened to the last and picking out a design for the new card. I decided to go with the previous design I already had because I'm used to looking for that color when I'm pulling it out of my wallet. As I wait I snap a few pics because the architecture of these new builds are very nice! Shortly after Samuel returns with a confused look on his face, then informed me the machine accidentally printed the wrong design. I wasn't in a hurry so I let him know I could wait for the correct design to be printed and then I was told that it was a code issue an would continue to print out the same way....also that it wasn't an issue that could be fixed by the staff in house as it is serviced my a "card provider". Not sure if this is just a soft opening glitch, but it turned my first experience here into a huge disappointment. No warm welcome, no invitation to the beautiful coffee station, no information about the upcoming events, no smile and leaving with a card design I would never pick. If I wasn't already a member knowing how great this establishment is, I definitely would not have signed up for an account here this day. I'm really hoping the codes for the cards are updated as soon as possible and that the Grand Opening was a way for the staff to get excited about being in Shawnee as the residents are to have a Truity Credit Union.

I'm very excited to speak about Elite Wizard Bitcoin Recovery, this cyber security company was able…read moreto assist me in recovering my stolen digital funds and cryptocurrency. I'm truly amazed by their excellent service and professional work. I never thought I could get back my funds until I approached them with my problems and provided all the necessary information. It took them 72 hours to recover my funds and I was amazed. Without any doubt, I highly recommend Elite Wizard Bitcoin Recovery for all your cryptocurrency recovery, digital funds recovery, hacking, and cybersecurity-related issues. Email: eliterecovery247@cyber-wizard.com Phone: +1 (740) 688-0116

very friendly and helpful my whole family has switched to city credit union and are very happyread more

Opened the account online and it attached me to a branch located in Arkansas. I never had a problem…read moreuntil dealing with this location. They refused to cash checks and money orders. I tried calling and became amazed how rude and disrespectful the management were. My card information was hindered and it took them over 4 months to send a replacement. They charged me outrageous fees to transfer funds because they failed to send my card. This location is across for the Metro area so it's clearly a security risk due to the homeless looters. On top of all of this it took over a year to receive checks to my account. Beware they will block features so prepare to get charged for features you can't access. I had to disconnect auto pay because all of the inconvenience that occurred. The limit hours and time frame to process transactions on weekends will generate outrageous fees so beware they are scammers. Good luck on trying to reach a live representative by phone. Over the past year I've learned the minimum to reach a live representative is ten minutes or greater!

The staff is very polite and welcoming I was delighted with their help! This is the best staff i…read morehave been greeted by definitely sweethearts