They don't even have the right phone number to contact them!! Trying to call and the number is out…read moreof service with no new number to call!!!

I bank at an out of state branch but needed help with an account I have. I was traveling through…read moreOregon and found the Madras location was on my route. Trisha and the staff were professional and knowledgable. They made it feel like I had banked there for years and was one of the locals. Keep up the good job.

When you deposit a large certified check an the other bank has released the funds to them they…read morestill hold your money for a 7-11 day saying they are making sure it's not fraudulent! One it's a certificaed check not personal. An 3 other family member the bank else were have already got their fund

This is in the cowboy town of Pineville, in Central Oregon…read more I really like this bank. Found out today that safety deposit boxes are complimentary if you have certain accounts. The acting manager Jaime was so helpful and gracious. Small town banking with great perks! Thanks, y'all!!

This is one of the best On point branches ever I have been several time sensitive issues that the…read morebranch manager and staff made sure were taken care of ASAP! Even stayed positive and encouraging the entire time!

My needs are simple, and OnPoint generally meets them. Their system eliminates the need for…read morefilling out a banking slip; deposits and withdrawals are easy. I'm taking off a star because I have reached a breaking point on their ATM, which, yet again, was not functioning tonight when I wanted to make an after-hours deposit. That thing is broken more days than it is working, it seems.

Friend and helpful staff. Never that busy inside so it's always pretty fast. No complaintsread more

We visited the Sisters branch of the Mid Oregon Credit Union today to open an account and I found…read moreour reception most interesting. From the moment a friendly teller turned us over to an associate the entire experience was amazingly adversarial; it was as though this person deemed themselves a gatekeeper of some sort and had been deemed unworthy. What we thought would be a simple process of opening an account never got that far. Rather for 10 minutes we were quizzed, rather bluntly, about our reasons for wanting to open an account with Mid Oregon and our responses challenged. Rather than welcoming our business we were asked about any other banking relationships, why we were changing banks, whether we would use their credit card, our expected account balance and generally just how much business we would be doing with Mid Oregon. When I explained that we were changing banks because Mid Oregon offered superior service in an area that was important to us we were greeted additional questions about our finances and for some reason told about Mid Oregon's fee schedule associated with dormant accounts. When we explained that our current bank did not offer the service we needed our interrogator actually called our bank, while we were sitting there, to see if we were correct! When we were asked to defend our use of national financial institutions to address part of our financial services needs we gave up and left. By the way, for a credit union Mid Oregon has quite the fee schedule; they charge for everything. Take a look; here is even $10 fee to be a member. Their interest rates are dismal as well; less than 1% for a checking account with a minimum $2500 balance.

Thank you! A HUGE thank you to Mari at First Interstate Bank in Sisters, Oregon!!!! I recently had…read morean issue with my bank credit card platform and reached out for assistance. Mari provided exceptional customer service from start to finish. She was attentive and patient and kept following up with the other service provider to ensure my concerns were addressed. Her follow-through was impressive; she kept me updated at every step and went above and beyond to resolve the issue. She was at it for months, and when she went to put my file away, she called one last time to be sure everything was working as it should for me. I felt genuinely supported throughout the process. Thank you, Mari, for your outstanding service! I highly recommend her assistance to anyone in need. - Suzanne

Just had the most wonderful experience at this bank. Everyone is so incredibly friendly and they…read morewere able to help me with some old savings bonds even though I'm not an account holder. It's quite the complicated process so I really appreciated Gail's patience. I highly recommend this First Interstate Branch!

BEWARE Went to the branch ATM on Friday June 5th. We…read morerequested to take out $160.00 cash. The machine only gave us $60.00 shorting us $100.00. The Bank staff said there was nothing they could do. However, our receipt clearly shows from US Bank. This is bad business and we have filed a fraud claim. While there another couple came in stating they were shorted the day before. A man walked up stating the machine spit out a bunch of money for him. If they do this imagine what they do with your accounts.

Opening up a new business and needed a new bank. Already have wells fargo, chase and citibank. Im…read moreimpressed thusfar with US Bank - the numbers and promotions are essentially the same as any of the other major players, but the customer service was a clear cut above. Tara and Alanea especially were very open and informative. And Dylan, from the Seaside branch, started me off there, encouraging me not to do business with him today if i could speak to a proper expert the next day. Thats engagement with the customer that I wasnt expecting, and its how I do business personally, so color me impressed.